[Resolved] eBay India Pvt Ltd / Sony Ericsson Mobile Phone (Live Walkman) — Item delivered OUT OF COUNTRY in which Sony India warranty is invalid | |||
I have purchased Sony Ericsson Live mobile from eBay vide Paisa Pay ID:[protected], which has been delivered (Shipper) by Sankyo Electronics(Invoice number SE1491), Chennai and I received the item without Warranty card though said item was having warranty of 12 month by Sony India Ltd and same has been sought by eBay while purchased. After repeated correspondence by email and phone eBay as well as Sankyo Electronics promised to deliver but not yet received Warranty card so far. Finally mobile became faulty and contacted with Sony Ericsson Service Centre with the bill given by the dealer Sankyo Electronics but while checking by Sony Customer Service it has found said phone is delivered to me is "out of country" item. Again I contacted with eBay as well as Sankyo Electronics but nothing has been done by them till date. Though eBay replied and promised to call me but not called so far and in my second reminder they have not replied. Sankyo Electronics not bothered to reply at all. I want them to replace my mobile phone new and serviceable one with India warranty otherwise they should refund me money back earliest. All the document like email correspondence, Invoice, Out of country 'remarks by Sony India Service center' etc are readily available with me. 1)ebay india pvt ltd contact information as follows: Country Manager Ambareesh Murty (O) [protected] (E) [protected]@ebay.com (A)101 B, Akruti Corporate Park LBS Marg, Kanjurmarg (West) Mumbai, Maharashtra, India 400079 2)Shipper's Address: Sankyo Electronics, 14/6, Periyar Street, Kulasekarapuram, Chinmaya Nagar, Chennai-600092 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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