[Resolved]  Fashion & You — Reg: Against returned product- Refunding my amount from Fashion and You not made

Address:

Gurgaon, Haryana

I purchased a Men UCB Polo T Shirt in light green color against order No. 3085578 on 29/05/2013 worth Rs. 799.00. After receiving the same my husband tried it, and found it is loose in the fitting. So next day morning, I complaint to return the product back by Fashion and you. They filed my complaint and picked up the T shirt after three days on 5th June 2013 through V Deliver courier. As per their return policy there is no exchange term of the product. Now its more than 25 days till the time I didn't my amount refund. It should be credited in the Fashion and you Account by which I can shop again. I made number of calls but always I get the same reply from customer cares that please wait for another 1 day or two days. How much time I have to wait more I really don't know but it is really mentally harassment because due to this I lost my faith from online shopping or some other sites also. It is not the issue of Rs. 799/- but it is the issue of trust and mental stress from which I am getting physical stress also. As for my own money return I have to making calls again and again. They are not taking this seriously, the customer's faith is nothing to them. Apart Customer care Executives, No body is responsible for their duties. No senior person takes their work seriously and responsible they do not talk to customers no relevant department person is answerable to the customers. I am really disturbed due to such service. Kindly help me. I will be highly obliged of yours.