Indiatimes Shopping / Celestial Homez — Non replacement of damaged product delivered by Indiatimes Shopping

Address:

North 24 Parganas, West Bengal

Dear sir,

I, Mr.Soumyadip Ghosh, am being cheated by The Times of India for shopping from their "Reader's offer" column. I placed an telephonic( from my mobile:[protected]) order for "Celestial Homez 3pcs. Lunch Box(B1571583)" with the order number [protected] on 23rd February, 2013. I received a defective product on 1st March, 2013 through COD(cash on delivery) and i paid Rs 498. On opening the article of which i sent across the required snap shots very next day to (through an email to [protected]@indiatimes.com on 2nd March, 2013) their back end support team. They acknowledged and agreed to replace the product and sent ARAMEX courier to my doorstep for collection. Aramex came and collected the article on 16th March, with the docket number [protected] and shipper's account number: 50613679.
Their back end team confirmed on 21st March that they have received the defective product and gave 5 to 7 working days for processing the request
for sending the fresh product. Since 27th March i have been calling the two support number [protected] or [protected] and registered a complaint with reference number 716204. Everytime their customer support saying Mr. Sailendra is going to call me within 48 hrs.
Today(25th April,2013) again i called them and i spoke to Ritika and she told me the same 48 hrs time frame.


This is a serious scam. In the name of www.shopping.indiatimescom/deals they are sending damaged product and collected money. They again picked up damaged product,and now when they collected both money and product , they are not sending you the actual product to your door step. I want to accuse them for collecting money without delivery, cheating in business and defraud the customer with clear intent of harassment.

I want justice for this and want full refund of my money.



Thanking you,
Mr.Soumyadip Ghosh
[protected]