Timtara.com / Samsung Dv100 16mp Digital Camera (Dv100) — Non Delivery and Non Refund

Address:

Thiruvananthapuram, Kerala

I had placed an order on timtara on 28th december 2012. Order was for Samsung DV100 16MP Digital Camera(DV100)& order number is #10377740. My Transaction Id : 10165906 Order Date: 28th Dec 2012 09:06 pm Payment Mode: Net Banking It was supposed to be shipped within 3 weeks. So far status of the order is shown as AWAITING SHIPMENT. I contacted customer care over phone and also send many mails for cancellation of order in past 4 weeks. Every time i contact to customer care they have only one word the cancellation is under processing there concern department will call you within 24hrs i didn't get any call from there side. I have been always informed that order will be cancelled in 2 days and money will be refunded within 5 days after cancellation. But there's no step taken from timtara to reflect the order as cancelled. So they are no delivering a product nor returning my money back. Its one of the fraud companies that I have ever used for buying online. There has to be strict action taken against such companies and their business should be banned completely. Kindly help me out with refund of my money with cancellation of my order #10377740 as I do not want shipment to be delivered any more.