Timtara Online Shop — fraud / cheating

timtara web site — NEITHER SHIPPED THE PRODUCT NOR REFUND THE PURCHASE AMOUNT AFTER CONTACTING 20 TIMES OR MORE

I PRASANJIT TRIPATHY PRESENTLY STAYING AT BONGAIGAON (ASSAM) AND MY CONTACT NUMBER OF ASSAM IS [protected] , [protected] PURCHASED A PRODUCT KENSTAR KARISHMA MULTI PROCESSOR MF0808 FOOD PROCESSOR (WHITE) ON TIMTARA (ONLINE SHOPPING PORTAL) ON 21 OCT 2012 (ORDER NO.[protected] INVESTING RUPEES 4849/- AND I WAS PROMISED THAT THE PRODUCT WILL COURIER WITHIN 3 WEEKS TIME , BUT AFTER WAITING ONE MONTH THEY DID NOT EVEN SHIPPED THE PRODUCT AND I WAS FORCED TO CALL THE TIMTARA CUSTOMER CARE[protected] AND AFTER CONTACTING SEVERAL TIMES AND DOING REGULAR FOLLOW UPS. EVERY TIME I CALLED THEY TOLD THAT MY ORDER WILL BE SHIPPED WITHIN THIS WEEK. THEN FINALLY I TOLD THEM TO CANCEL MY ORDER ON 11 DEC 2012 . THE CUSTOMER CARE EXECUTIVE TOLD ME THAT HE HAS SENT THE CANCELLATION REQUEST TO THE CONCERNED DEPARTMENT AND THE ORDER WILL BE CANCELLED IN 48 HOURS AND THEN THEY WILL REFUND THE WHOLE AMOUNT. AGAIN I WAITED FOR 3 DAYS TO GET MY ORDER CANCELLED BUT THE ORDER STATUS NEVER CHANGED FROM “AWAITING SHIPMENT” AND I STARTED CALLING THEM AGAIN ASKING FOR THE REASON WHY THEY HAD NOT CANCELLED MY ORDER AND EVERY TIME I AM BEING ASKED TO WAIT FOR 48 HOURS FOR THE CANCELLATION OF THE PRODUCT BUT UNFORTUNATELY THEIR 48 HOURS NEVER END WHICH IS VERY FRUSTRATING.

TIMTARA IS CHEATING PEOPLE AND THEY SHOULD BE FORCED TO SHUTDOWN FROM THIS INDUSTRY SO THAT IT CAN BE A LESSON FOR OTHER PEOPLE WHO LOOT PEOPLE BY FAKE PROMISES PLUS I WANT THE REFUND OF MY MONEY RUPEES 4849/-WITH FULL INTEREST AND RS. 200 PLUS FOR CONTACTING TIMTARA CUSTOMER CARE FOR MORE THAN 20 TIMES

MY PERMANENT ADDRESS IS AT/PO-KUBEDEGA, PS-BHEDEN, DIST-BARGARH, ST-ODISHA , PIN -768104


THANKING YOU
PRASANJIT TRIPATHY

Hi consumer complaints,

I request for help on similar issue and the same site. I had placed three orders on December 12, 2012 on timtara.com (bearing order numbers 10369142, 10369182 and[protected]. As reported in the site (it still shows the same), the product was supposed to be shipped within 15-20 days. However, on the so called delight wall, many reviews were posted saying that excellent delivery system, fast delivery, etc, having a good customer experience.

However, after numerous calls and mails (around 30 calls made), I have not received any response from timtara.com. It still is showing "awaiting shipment" on all my orders. And the customer care executives are not at all responsive. They do not talk nicely and do not listen. Instead they laugh at the face and disconnect the calls and do not seeem to be customer friendly at all.

I request the forum to kindly help in getting the products or getting the refund along with interest and penalty for causing tremendous harassment and grievance.

Pls help