[Resolved]  www.greendust.com — Less items delivered

This is with regard to my order no. 2216077 for the iball shaan-i135 mobile which i ordered from greendust.com, they have not delivered 2 gb micro sd memory card with it, thaugh, they committed, (Over the phone call which i made on their customer care no.[protected] on 25.10.2012 to confirm that what will be there in the box because they did not mention it on their website) that i'll get handset, headset, charger, user manual and a 2 gb micro sd memory card!

The time i called to their customer care for this issue they simply denied that you will not get the memory card because its not mentioned over our website. I asked them that i have confirmed it from your customer care executive before making this purchase, then they simply said, that, our cce has given you wrong information and we cannot send your memory card. If this is the case then they should not have delivered the handset/headset/charger too, as this was also not mentioned over their website.

They asked me to provide the name of the cce, who provided the information that the memory card will be there in the box, but this is not possible, i dont remember the name as the product was delivered after 7-10 days, how will i remember the name of the person to whom i talked just once. If i would have known that the greendust is going to make this fraud then i would have recorded the call, moreover, this was my second purchase from them, the first item was delivered very well.

And the time i asked them to return the product and to refund my amount then they said you will have to send the product to our address by spending the courier charges and we will deduct the 5% amount on the bill amount too. This is really ridiculous that first they do not deliver the product as they commit and then they make deductions as per their own will too!

I request you to help me in this case!

Neeraj kumar

Neer. [protected]@gmail.com