[Resolved] OnlineClues — Delivery of wrong product

Abhijith B R

from Bengaluru, Karnataka

Address:	122001
Website:	www.onlineclues.com

I had ordered "london looks check shirts combo of 5"., and i got shirts of totally different color. This is direct cheating. 2 set of the shirts are of same color, and all 5 of them are same design.
Seriously this is negligence of onlineclues., inefficient service. Now, totally i want is return product and refund of my money back.
(Please find attached images for what i ordered and what onlineclues delivered to me)
Looking for positive replay asap

+2 photos

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May 22, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Jul 27, 2016

Updated by Abhijith B R Adding to this complaint.,

Onlineclues customer care will be always busy. Somehow I have registered complaint(Complaint Num : 8019). But no response from onlineclues. I tried sending email also..!! But no use. Now, they are not picking call.

Verified Support

Jul 29, 2016

OnlineClues Customer Care's response Dear Valued Customer, Greetings from Onlineclues.com! We honour your decision and apologies that due to human mistake you were delivered the wrong product.Please connect with us on writetous www.[protected]@gmail.com in case you require further assistance in the interim. Regards Onlineclues Team

Aug 18, 2016

Updated by Abhijith B R Hi OnlineClues,

I got only apology from your side. But NO refund, Not even call..!! Initiate refund.

Dear reader, see... this is responsibility of OnlineClues. So think 1000 times, before ordering something in OnlineClues.

Oct 12, 2016

Updated by Abhijith B R OnlineClues,

There is no replay/further steps from you. Do you really need this many long days to process a simple return.??
When can I expect next step from your side?

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Comments

Abhijith B R

from Bengaluru, Karnataka

Dear OnlineClues,

The very first thing when I received wrong product was sending mail(25-July-2016) to www.[protected]@gmail.com., but there was no response(no response till now..!!). So I posted in https://www.consumercomplaints.in.
So, it is clear that, RESPONSIBLE(??) people from OnlineClues has replayed without checking/clarification. response in this chain was a blind replay. I want PROPER, WORKING, VALID response.

Important thing is: I have seen the offer regarding the product which I brought was in Facebook. If I am not getting refunded, the OnlineClues can expect a post in social media, about this CHEATING, and tags...

See attachment for my mail to www.[protected]@gmail.com: