Orange Infocom — Complaint not resolved and company making profits

Address:	Nagpur, Maharashtra, 440010
Website:	orangeinfocom.in

Orange infocom is a leading internet service provider in nagpur. I ahve booked 2 complaints, first on 19/04/2017 and second on 20/04/2017 as my internet was not working. No one visited my place for resolving the issue. When called in their office they said it will be resolved in 1 hr. The staff on duty said to go out and check for broken cables but he did not took the pain to come and check. When contacted nodal officer of company whose number i got from internet she said it will get resolved. 3 days passed but still no one has visited instead they have closed one of my complaints giving reason it was a wrong complaint. The company stops the internet as soon as the date has crossed which is true as per norms but they are not reimbersing it as its their fault. As the net is not working no data transfer has taken place which is whole and sole profit of the company. I think sales tax department Should verify these type of profits which company is making.