Orange Tours and Travels Complaints & Reviews

Lockdown status confirmation discussion calling but no response travels...

My money was deducted from my bank account but seat not confirmed
for 15th April 20 Service no. OTT 82 Seat no.U4
Kindly help me
My phone no. [protected]

Im travelling from hyderabad to hubli.

Main bus no : ka51ad0485
Service no: ott - 79

While booking this bus it showed me l17 and l18 are two different seats. But for my surprise both are in same compartment with conjusted seating arrangement.

No bedsheet and seat is also torn. It is sleeping coach ac.

I would have added photo but the size is 2mb only

As i liked the orange service i've booked the ticket in orange bus service but
Please read below my pain with your patience and your team good story.

We have faced a worst experience never before with your service.
Situation:
We are waiting for bus at near fire station paradise, hyderabad before starting time only.
We have called to the given numbers, one number is not reachable and another number is wrong number.
After that called to your customer care, they have forwarded call to the driver, he said i've called 3 times but you are not responded (We have not received any call at least and they said have a proofs.
I asked the proofs to send mail (5 times called to your customer care for the proofs) to my mail id they didn't send (Why because they didn't called me)
All the time your customer service will send the mail in 10 minutes.
Your team: bus already left, your team said go by metro and catch the bus.
Due to this reason i've taken a half day leave to drop my wife at lb nagar (My loss).
After enquiry at lb nagar branch, there has no bus service at that place (Please don't play games with the customers). Then why do you put the pick up point at paradise and how can they said the bus is already left.
Hope you understand my situation and do needful.
I can ready for any type of enquiry for justice. Do your team can prove your team is right??

Your team have any proofs send me (I asked lot of times for proofs to your team who has called). If you really required i will provide call log from the (Airtel office) and cctv footage from the police department.

Story line: the pickup bus service is not their at the location but your team says we have called you but have not received so we went from that place.

Hi this is gopi from hyd. Bus num ap 16 tj 6132 service num ott166 cleaner and driver was taking to rubish. Mostly clenar was drunked. Present i’m on the way to hyd our travels. If you are not responding my msg definitely i’ll complaint the police station and human court. Bus came to 15 m late. I was just asked 2m for toilet brake. So cleaner was used unparliamentary language 😡😡😡. We are booked 5k rs tickets but we they people are not giving minimum respect..’

We travelled on feb 7th night from vijayawada to chennai. Our bus came 3 hours late. We were standing on the road in the middle of nowhere waiting. What was horrible was, after a point they travels driver, manager and customer care stopped picking our calls. Finally they arrived and were unapologetic.
We pay so much and book ac sleeper (Lower) to get good sleep. Middle of the sleep at 4 am, we are asked to change bus, saying there was an issue with bus. But it was a lie. As people from another bus were getting into this. They didn't get interstate permit probably. And making us suffer.
In the next bus our seats were taken and we were ordered to take any seat. Finally we got one just behind driver (Which was also messy and just used by others) and suffered rest of the way with honking noise, reached destination 4 hours later than promised. Horrible experience!

Horrifying experience traveling with Orange Travels on 26th Jan from Belgaum to Bangalore, OTT 1046. The seats were infested with hundreds of bed bugs causing insect bites all over the body and sleepless night. Orange travels has not taken any responsibility in resolving this complaint despite repeated follow-ups. The customer care call seems to be an eye-wash with no substance.

Dear orange travels team

This is to inform to you that we have book a travel ticket from your agent and we pay amount 1365 by my debit card on dated 16.01.2020 on more time amount deducted from my account on dated 27.01.2020. My account statement attached for your reference.

Please note : - if my amount not refund in one working day so we are choose onather way against you..

Regards
Praveen bajpai
[protected]

My details are as follows

Trip summary

Ticket id : tp[protected]

Chennai

Perungalathur [protected], [protected]

Kanyakumari

Kanyakumari (Pickup van/bus)

Saturday, 04-01-20

6:15 pm

Orange tours and travels grand

Seat (S) l10

This is the horrible journey and merciless journey which i have ever come across.

I booked the ticket from chennai to kanyakumari and the bus reached nagercoil and i was asked to get down at nagercoil @ 4.50am and from there a van / cab service will be organised.in spite of me briefing the driver and staff that am a lady traveling alone, as the bus mentioned to kanyakumari, haven't arranged any alternatives to reach home. And as we know due to winter it was extremely cold, chill and very dark.

Those merciless staffs haven't heard anything and left from there leaving alone, i was all along from 4.50 am till 5.45 am waiting there hoping alternatives will be organized but no one was even interested to do their duties.

This is really atrocious. I am going to file a consumer case against this pathetic service of orange travels and please no one use this travels. Unprofessional travels. You guys never see the safety and security of the female passenger?

* i want to know the action taken and also i want the compensation for causing me physical and mental frustrations which lead to health issues.

I am in - orange travels - your journey details: busno: py01cr4771, serviceno: serviceno: ott - 119 seatno:, contact no:[protected]. Track yourbus at http://s.yourbus.in/uL4E. this bus has been late for more than an hour because one passenger was fighting with the bus driver for the last 4 hours to wait for his friend. Why are the drivers waiting for so long and why don't they have the support and authority to leave when a passenger is late? Are we just trying to keep a single passenger happy? Horrible way to run a travel agency 0/10. I need compensation for my delay and the noise that kept my 9yr old awake.

Hi,
I have booked bus from Hyderabad to Bangalore on 01st Jan 2020. While getting down at Rammurthy Nagar, Bangalore i forgot my mobile in bus. I got one mobile number from operator at Orange travels but the number is not working at present.

Please find below details:

Ticket No: TP[protected]
Passenger: Prudvi Nayak (23, MALE)
PNR:[protected]
Seat no: L15.

For dec 2019 27th and 28th we have booked to and fro service from hyderabad to shirdi and vice versa. Suddenly on 27th morning w receive a call from there call center saying there is some technical issue in the bus we booked and if we are interested they can reschedule our bus. We told them that we will call back and in 10mins. And when we call them to our surprise they said the same bus is going.

The second part... return from shirdi. Again on 28th morning they called up the same way and said our return bus has been cancelled and they want to confirm tickets in other bus. This time we didnot wanted any surprises. So we immediately told them that we are okay with it but we need one double side bed as we have a child with us. And this time... the horror is for almost an hour or more we had to repeatedly follow them up for confirmation, due to which all our schedule got delayed and many of the planned things we couldn't work out. And finally got 3 single seats.. As our kid cant sleep alone we are forced to use only 2 seats and adjust ourselves.

Such a pathetic service and no coordination between themselves.. what to say... Worst travels i have ever experienced

Our actual booking details
Pnr:[protected]
Ticket no. 221er21
Payment booking id: [protected]

Mr. Srinivas tadepalli - u17
Mrs. C k pavani - u18
Mr. Aitihya - u16

But our tickets are changed to other bus with ott 158. And seats are

U1, u4 and l13

I sreenivas duguluru booked a ticket through paytm from naidupet to hyderabad
Date of journey:14/12/2019, boarding time 11.00 pm
Booking id :[protected] and pnr/ticket no.[protected] and seat no. L6
Bus no. Ap28ta8459 and service no. Ott-50
Service provider : orange tours and travels
Your bus came at 11.40 p. M. The contract number which you have provided me... Is [protected] name liyakath ali. I have to this number to contact 100 times... He didn't receive my call.
After i entered into your bus... The driver who is driving at that time... He doesn't know even how to talk with passenger, he didn’t gave me answer properly and rudly behaved.

Your drivers stopped the bus around 6.30 a. M and nearly 300 km towards hyderabad, and they didn’t gave answer properly. They told us your ticket money will be refund and you can go to hyderabad by anyway and we don’t have alternative service. Is this the way to treat passengers.

Anyway kindly refund the ticket amount rs.997/- at the earliest

Sreenivas duguluru
[protected]

I sreenivas duguluru booked a ticket through paytm from naidupet to hyderabad
Date of journey:14/12/2019, boarding time 11.00 pm
Booking id :[protected] and pnr/ticket:[protected] and seat no. L6
Bus no. Ap28ta8459 and service no. Ott-50
Service provider : orange tours and travels
Your bus came at 11.40 p. M. The contract number which you have provided me... Is [protected] name liyakath ali. I have to this number to contact 100 times... He didn't receive my call.
After i entered into your bus... The driver who is driving at that time... He doesn't know even how to talk with passenger, he didn’t gave me answer properly and rudly behaved.

Your drivers stopped the bus around 6.30 a. M and nearly 300 km towards hyderabad, and they didn’t gave answer properly. They told us your ticket money will be refund and you can go to hyderabad by anyway and we don’t have alternative service. Is this the way to treat passengers.

Anyway kindly refund the ticket amount rs.997/- at the earliest
I strongly suggest that this kind of irresponsibility and fraudulent service provider license should be cancel.

Till no response from service provider

Sreenivas duguluru
[protected]

I sreenivas duguluru booked a ticket through paytm from naidupet to hyderabad
Date of journey:14/12/2019, boarding time 11.00 pm
Booking id :[protected] and pnr/ticket no.[protected] and seat no. L6
Bus no. Ap28ta8459 and service no. Ott-50
Service provider : orange tours and travels
Your bus came at 11.40 p. M. The contract number which you have provided me... Is [protected] name liyakath ali. I have to this number to contact 100 times... He didn't receive my call.
After i entered into your bus... The driver who is driving at that time... He doesn't know even how to talk with passenger, he didn’t gave me answer properly and rudly behaved.

Your drivers stopped the bus around 6.30 a. M and nearly 300 km towards hyderabad, and they didn’t gave answer properly. They told us your ticket money will be refund and you can go to hyderabad by anyway and we don’t have alternative service. Is this the way to treat passengers.

Anyway kindly refund the ticket amount rs.997/- at the earliest

Sreenivas duguluru
[protected]

I traveled from bangalore (Karnataka) (Friday, 29 nov 2019) to armoor (Telangana) (Sat, 30th nov 2019) and my bus number is ap16tj6963 and ott number is 1057. I forgot by specs in bus on seat no u2 (Upper sleeper) and informed driver for the same, he told that you will collect the spects from marathalli office but after that i am trying to contact a driver but not able to connect to any particular person. Please let me know how i will get my spec?

Came to receive a parcel that came from nagpur, first - the bus was almost and hour and half late and the executive lady there was so lazy, she didn't even called the driver for over an hour after i asked then after the bus came, the parcel guy was not there, when asked, they said 'he will come after taking bath' seriously guys, don't go for orange travels for parcel delivery.

I had booked orange tour and travels - bhopal to pune. When i reached the destination to board the bus from minal residency gate number 2, i couldn't find the route and hence called the driver vinod kumar. Driver seems to be drunk and started talking rudely. When i cut the phone, he called me again to misbehave. I called orange tour customer care and they told me that the bus has been cancelled. They have not provided me any prior information about the cancellation.

This pathetic service and rude behaviour of their drivers is very shameful.

Hello sir this is vineeth chegu
I bokked a ticket from mysore to kavali at 14th nov time 6.15pm
They come late and didnt give another seat that i booked
They wakeup at midnight and transfter to another bus in banglore..
Actually we book for volvo but they give us normal bus
And actuall destination that need to reached is 5.30am 15th nov. But they get us at 9.00am 15th nov
Even i call to coustmer care they didnt responding
Please took a action

Hi, on 14th november, 2019 i have booked a two bus tickets from mumbai to davangere through red bus. Bearing ticket number is : tnc[protected]

This is to inform you with a huge pain that i was suppose to travel in there bus from mumbai to davangere, catching bus from chembur but bus care taker went without picking up. It was just a matter of 2 minutes, he didnt wait for us. Even the bus also came 10 minutes late and am informing him to wait for 2 minutes but he didn't wait for us and we asked him to send his location so that we could follow him. But he said "aana hai tho aao me rukh nai sakta".

Am new to mumbai, and yesterday i had faced critical situation for travelling, we don't know what to do when our bus missed there and we continuously talking with there customer care numbers and related numbers, they are telling like there is no refund option too, we shouted on customer care number too.

Customer care kept me on hold for 23 mins 10 seconds and final didn't reverted back to me. Care taker's contact number :[protected] and customer care number :[protected]

Kindly help me to get my money back, for me rs.2, 205/- is a big amount. We believe in travels to pick the passengers in correct manner however with out proper communication with passengers they have proceed incorrect things. Its seems small, but effected person only knows actual thing. I expected refund from them as well "orange travels: have to take needful actions on this type scenarios without repeat again.

Thanks
Vinayak