Orange Tours and Travels Complaints & Reviews

Actually selected pickup location at madhapur avasa

Pick up location: madhapur, avasya hotel (Pickup van/bus) [protected], [protected].

But one guy called from [protected] to my mobile number [protected] and told that pick up van is cancelled, please come to madhinaguda opposite south india shopping mall @4:30 pm. My actual bus is scheduled @5:45 pm. Within the short period need to travel means it is not possible if traffice is heavy. Taken ola cab and traveled to madinaguda from madhapur, for that he charged around rs 300 inr. This is not at all fair. Totally i traveled in orange bus from 5-oct-2019 to til date 3 times. 3 times the bus started around 1 hour to 1 hour 30 min late. Want to escalate the same to orange travels. Unfortunately for diwali also booked in same orange travels only. Im facing so much issues with orange travels like they are not maintain punctuality at any cost, and in last moment they are telling pickup van is cancelled and sharing message to board main bus in short period of time. For that i need to spend much money to reach boarding location. Please refund my 300 rupees

I booked a ticket in orange travels from attili to hyderabad dated 20th october 2019 for my wife and kid. The bus got stranded in the middle and the driver and conductor left us in the road with out even caring for providing any alternative. Customer support is very rude and is shouting on us saying thay they dont have any alternative and nothing can be done.
If these are the standards the operator is maintaining regading the bus quality and customer support, this traveller is unfit for operating a bus. They should be ashamed of themself and it is more of a cheating than failure. I am never going book a ticket from the operator again and also would be spreading word of mouth feedback on this filthy bus and service to the extent possible.
Narendra reddy

I booked 2 sleeper seats in orange travels to travel from kakinada to hyderabad. I was allotted to bus:ar024648
Service no:ott - 167. The upper seat 8 and 9 are allotted to me, iam traveling with 2 kids. There are no steel rods for our upper seats, i asked the respective people of the bus they gave very reckless answer the every bus come with different seats and we are not responsible for that.

Driver contact [protected] for ur journey hyderabad-kakinada on[protected]:45 pm, the given time for me is this and i got call at 8:20 itself saying that where are you bus came already and moreover told that i am late. And the a/c vent has holes so the cooling is more.

Worst travels very cleverly looting the people and canceling the services all of sudden. We reserved around 7 tickets from hyd to shiridi and shiridi in a week advance through paytm online bus services to a specific timing. While going to shiridi all of sudden i got a call a day before that the requested service was canceled due to technical issue and they asked us to travel by alternative service which is another timing and they didn’t provide us the requested seat numbers and gave ashok seats what’s available. We r traveling with kids. We need to adjust ourselves for the timings and travelled while coming back also the most panicking experience. On the date of return travel we were in temple and left all mobiles. After coming back from temple @05.00 pm on the same day that again the service what we chose was canceled and we need to opt for a bus at 06.30 pm with no choice and provided us all the last seats which caused lot of inconvenience to all o[censored]s on that night travel. Customer care people are reluctant to log a complaint also. They said they will refund the amount in 5 days if we r not ready to travel. However, as it was sunday and we were all supposed to resume to work on monday and it was a short notice we didn’t have any option to rush back

Busno: ka51ac6010, serviceno: serviceno: ott - 1025 (Sleeper). Manipal to bangalore and back.
My children studying in manipal university regularly take your sleeper ac bus from bangalore to manipal.
Just recently i took the bus to and fro and the bus was completely infested with cockroaches. It is noticed them coming out from under the seats, ac vents and just about every corner.

Please understand that trying to travel, let alone sleep in presence of such inconveniences is just about impossible and extremely traumatic.

This is not only just a major health hazard but also a primary health standards violation and i can definitely take this issue up to the consumer court and surely advise all fellow batchmates, friends and family against using your services.

Keeping in mind that you will get past control done and fix this issue immediately i would like to request you to refund all the amount for my current travels.

Hi, i booked a sleeper from hyderabad to nellore for my brother who was a doctor.
The service number was ott - 145, and there came a pick up bus with ott-107 at miyapur.
So when he entered the bus and he sat in a seat, the driver (M. Raj kumar) was shouting that he should not sit there so then again he changed to back seat, again he keep shouting saying you cannot sit on your interested seat and all stupid crap nonsense he started to spell, when my brother became angry he started to keep shouting saying complain to whom ever you wanted nothing will happen to me. So he called the customer care immediately and said everything to them, when the customer care asked to give the phone to the driver so that they can have a word with him even with the customer care he was so rude.
You guys can understand if he was that much rude with a customer care you can understand how much rude he was with my brother.

Even when he was getting down the bus to shift from 107 service to 145 service he was shouting my name is m. Raj kumar go and complain to whom ever you wanted to, no one has dare to pick a hair from my head.

I’m the son of a joint director and i don’t want to make this issue so complicated so i’m letting you guys come to know what happened exactly and this type of behaviour with passengers is not entertained.
I thought to follow the bus and get to the driver with a huge slap. But that’s not the right thing to go with so i was complaining formally.

Be in my brother place and take what ever action is necessary and let me know what action you guys have taken so that as a customer i will be satisfied with your service.

Here are the details:-

Dear j nanda gopal, your ticket is online booked,
Pnr :[protected]
Date :[protected]
From : hyderabad
To : nellore
Seat no : u13
Dep. Time : 9:45 pm
Pickup : miyapur - near metrol pillar no 5-near metrol pillar no 5
Drop off : nellore-rail way station road
Boarding location : http://uits.in/EdkPfe
Service no:ott-145
Thanks.
Customer care :[protected],[protected]
Download app : http://uits.in/frHusL
Website : www.orangetravels.in
—
To get your bus info give a miss call on [protected], 24/7 helpline @ [protected] qr code: http://uits.in/pbD4cm

But problem is with ott-107 bus driver (M. Raj kumar) the pick up bus.

Date of Travel : Sunday, July 21, 2019
PNR no: 97627121
Ticket no: TN8J14782999
From : Pune
To : Hyderabad
Refund Amount : 800

Description : There was Technical problem in the bus and A/C was not working and the Bus was running in Non-AC. Orange travels have agreed to refund 400 per ticket for this Issue.
It has been more than 2 months but the refund is not Done
Please refund 800 rupees as soon as possible

I booked orange bus from hyderabad to bangalore on 01 oct
2019 night.
Ticket no tnau41399499
Pnr no[protected].
It came 1 hour late. I kept my patience and boarded the bus. After 2 hours it met with accident. All the glasses were broken, driver said to get down in midnight and board another bus. I went in another bus with my infant baby and then driver saying bus is full. We waited for bus another 20 min then finally one bus came and i boarded. Till time i reached bangalore it was very late. My infant baby was all tired hungry and cranky due to this orange bus transport.

There is no safety
There is no punctuality on timings
They provide careless service
Nobody cares for women safety in midnight with infant

Dear sir/madam
I forgot my specs in the bus. Pfa details below. Kindly respond at the earliest
Dear n. Stella, your ticket is confirm booked.
Pnr :[protected]
Date :[protected]
From : hyderabad
To : ponnuru
Service no: ott-103
Seat no : l4
Dep. Time : 10:10 pm
Pickup : madhapur - opp karachi bakery-opp karachi bakery (Pickup van/bus)
Pickup number : [protected]
Drop off : ponnuru-

Your ar025357 bus driver is a pervert. Such a shameless creature putting his hands on girls. R these kind of drivers do u have? He will for sure deny it only the girl knows that he really tried touching her. First go through proper selection of drivers. Remember this is not something for attraction. Only because u want ur travels reputation to be there don't create this as a stunt for attraction. Take serious action on him. I won't destroy ur reputation.

I traveled in many travellers but oranges traveler was one of the waste bus i have travelled i waited for more 1hr 45 min for the bus. No proper communication to the traveler. It wasted me so precious time. Waste to travel in orange bus. I want my money return back for wasting my time and everything thing. Please provide proper coustmer services to every one

Bus from pune to surat, had no charging ports in the working condition. When inquired about the same to the conductor, he was least interested in even answering back. After asking multiple times, he made the effort to talk and said nothing in the bus works and then laughed it off. With this kind of behaviour from the staff, i do not expect any response or action from the company, however, i would suggest choosing better operators for a comfortable journey. Terrible service and terrible bus condition. Bus no. Gj 01 ht 0927.

I was travelling from ahemdabad to pune drop point being padmavati parking.. I was not dropped at drop point instead was drop at wakad.. On top of that ur employee tejas at wakad assaulted of murdering me with bad words.. Please take strict action or else i will file police complaint against company n it’s employee..
I expect a reply from ur side..

I am a frequent traveler in a travel job. I had booked a bus ticket from jaggaiahpet to hyderabad on 31/08/19 in orange travels at 6pm (Kl63d3327). Bus operators called me & informed that bus will be delayed by 30 mints only. I was already waiting at the mentioned boading location (I. E. Opp to venkatesai food plaza, jaggaiahpet bypass highway) but bus didn't come even till 7pm. I was constantly calling them but there was no any good response...

I had booked bus from hyderabad to dharwad which was at 9:45 pm. I was alone and it was raining and the bus operator didn't maintain the timings at all. I kept waiting. I kept calling customer care but they didn't respond. They simply put me on hold. The bus driver was simply saying 5 mins everytime. Nobody was ready to take responsibility. The bus finally came at 11: 15 pm. I kept waiting alone till then. I want refund for this issue. This is a sleeper bus and it is very dirty. Curtain is not available for my seat. When asked the bus conductor, he is saying it is not his problem. The bus fare is 1600 rs and the service is third class. Please stop this bus service and get my refund.

We travelled today from pune to hyderabad. The experience has been extremely bad. First of all when we boarded the buses the previous travel passengers were already there and their leftovers were not cleared even after they left. Also, the driving too rash. I was sitting on the front seat and wasn’t able to sleep for even a second. The driver kept honking for no reason whatsoever and was very loudly talking over phone most of the time.

Overall a very uncomfortable journey.

Dear sir, traveling from blore to bagalkot (8/09/19) in bus ka51ad1208 ott no-1023, 9.30 pm bus, its was around 4.30am, the orange travels bus driver over speeded to other bus! The other bus went into the pit trailing down the divider and somehow managed not to topple down, i saw it through my own eyes! Even our bus became very fragile. Fortunate enough to recover within seconds.. Later, that was lot of argument between drivers, and later the two buses left due to traffic jam that was created by orange travels and other travel bus.
I am woman, later sometime, when i requested the driver to stop for break (Washroom) he was just rude, showing attitude towards me, arguing with me by saying, "i can't stop now, i had stopped around 2am you should have come" fyi when he stopped, the cleaner didn't even inform that they had stopped for washroom break, when i urged him that they should make a system of informing, his says, "should i come and touch and wake you up"?? As a woman, it hurts my modest and dignity.. I condem it

Later he didn't stop for almost some time. I again told him to stop. Then he stopped..

Pathetic staff and system!! I kindly urge you to take relevant action without ignoring the post.. Looking forward for your reply.. Kindly do the needful.. Thanks and regards

My pnr is 98522367. And as per the schedule i waited for 2 hrs as the bus is extremely late.. But it does not pick me up as the operator is extremely rude and doesn't contact me properly and doesn't waited for me a single minute. Then he asked me to come at 11 kms awqy but when i reached half a way he told me that he doesnt wait for me and spend 178 for the cab
I want to take some actions against the travels and want my money back as thete is no fault of me.

I have a pick up at madiwala police station at 6.10 pm on 8 august 2019. I. E. Today but the bus arrived at 8 p. M. And operator does not contact me properly as his voice is not audible. I call him back in secs.. And he told me to come to middle of the road that is not the pick up point. And then suddenly he started bus and doesn't wait for me for a single minute [protected] operator no. When i ask him to stop. He mishaves with me and tild me to come to next pick up point which is 11 km. When i reached half way he told that he does not wait for me to come. I want my miney back as thete is no fault for me anyhow. This is totally devastating.

Hi,
I'm travelling from chennai to hyderabad with bearing pnr[protected]. It's been more than 2-hours that my pickup hasn't arrived and driver is honking that there is vehicle break down. I've urged them for replacement of the vehicle but still they never care. The driver is complete jerk that he is feeding off all the passengers time and the management pays no response for such. Pathetic service and additionally they charge huge amounts but for unworthiness.