Orange Tours and Travels Complaints & Reviews

Recently i had boarded a bus from bangalore to manipal on 5th april.

Ticket no: tn4s91321700

Pnr no: ts[protected]nnil/12874765/ott - 1065

The ac in the bus wasn’t working. Many other facilities like tv, and water bottle snacks, clean blankets and sheets were not provided. I had found insects in my blanket. I booked two tickets in seats l5 and l6 and it costed my 2800₹. I would expect my journey to have basic amenities paying this amount. But to my surprise the ac in the bus was not functioning and the windows were sealed so we were almost suffocating and faced discomforts to a very high level. When asked the driver he didn’t respond and didn’t feel responsible. The journey was extremely disappointing as the bus was in a hopeless condition. No ventilation caused the bus to stink and everyone sweated profusely. I feel cheated having paid for an expensive ac bus but had to travel with no air. I am firm on some action to be taken as this was extremely disappointing. I want a compensation.

Please look into this matter as it was extremely serious for customers who had to suffer to such an extent.

Sir me booked in redbus for organge to coimbatore on 7.4.19 night 10 pm from puducherry. I am surprised to see that one mini van is picking up from puducherey and stopped in villupuram hotel annamalai residency and standing here for past 1 hr but the bus still not arrived. Please mention clearly in the website wheteher it is redbus or orange at the time of booking itself rhat only mini van will pick from puducherry and only from villupuram the actual boarding point.. Dont make the passenger annoyed and being standing in the middle of the road.. Want an fruitful action and report on the same otherwise all the private bys players will face serious consequences.

- orange travels - your journey details: busno: ar1g4145, serviceno: serviceno: ott - 77 (Sleeper), seatno: u7, contact no: [protected].
I have traveled in above bus, i lost my earphones sony c400.
I couldn't get any response from driver or assistant to verify at my place, even they didnt stop the bus at a moment.
Please help me out to get my lost items

[protected]

Never again will book orange travells...booked pune to Hyderabad departure time Delayed as arrival also delayed, we Booked this trip for weekend where we have two days to spend time with family as i should return sunday evng, orange travells ate my Saturday half day why the hell i should plan weekend trip yo family i don't understand...it costs me 2200 to book bus waste of money..i regret booking orange travells
I need money back

Ticket number - tn [protected]. I tried reaching mobile numbers provided in the message multiple times. I kept on receiving multiple messages with updated contact details and nome of the umber worked. I tried reaching customer care also. They did not pick up. I kept receiving messages saying technical reasons, operator numbers are updated. But none of the numbers worked. The numbers were switched off. After an hour from the pick up time i was asked to come and board the bus at the last pick up point in next 10 minutes. When denied, the bus moved on. I want a refund of the ticket amount of 730 rs.

The company is cheating customers with wrong information. They are doing fraud with the brand value. I booked tickets for a journey with patient & new born. I booked a direct bus after confirmation but they changed the bus to a non AC. The customer service was giving wrong information & Bus staff was rude..! I convey that I’ll continue to share this experience & fraud business of Orange Travels in every possible forum & media.

Please wait for an article to be published on the cheating service you are doing to the customers.

Praveen Kumar
[protected]

Dear sir,
Good morning. Service no.3001 was stopped in between karnataka boarder. Driver say that bus was breakdown and customer care people say that permit not there to travel upto pune. It is completely difault of orange travels authority and more over my sister daughter is travelling in that bus to pune seat no. C3 by name b vyshnavi. She is having final exam today in pune. So we are ready to move to consumers forum for redressal. Authority behaviour also not good and worst also

Pnr 12778592 hyd to amalapuram

Driver and helper made this bus as city bus after gudivada town allowing general commuters in to bus and collecting money. This is continued till amalapuram town.

Bus was to reach amalapuram 8.00a due to this it has reached 9.30a.

Up on questioning driver & helper gave rude replies and according them this money is being collected with the notice of orange travels management.

I wonder how a travel gaint can do such silly things.

I booked ac bus from nagercoil to bangalore. Bus reached my location 15 mins late.. And then i saw soo many cockroaches and small and middium sized bedbugs were moving here and there... Comparing this gov.ac bus is far better... Worst service from orange... What if happens small bedbug enter my ear.. It sounds funny... But what if it happens like that!!! I payed 1300 #worstexperience #wasteofmoney...

Hi - my ticket was cancelled when i placed a request for modification. When i called the call centre they said they are sorry about it and the money would be refunded back to my account. Its almost 20 days and they money is not refunded. When i call the call centre they say i have chosen option of voucher. Tell me who on earth will chose option of voucher for inr 5500 when you don't know when you wll travel again by bus. Website talks about prompt response and customer service i have written 3 emails and nobody bothers to respond. I need my money credited to my account.

This is reference to my travel from cochin to bangalore.

The seat was infested with bed bugs!!! Full night i couldn't sleep. How can the seats not be checked for bedbugs?? Whole night they were biting me. This is just not right!!! We are paying money for a comfortable journey, it's the duty of the bus to check these things. It was torture last night.

Good buses don't have bed bugs!!! Where's the trust if the buses are not clean and the customer has to suffer through the journey?? So dissapointed.

I emailed orange bus travels and no one has bothered to respond.

I booked a single lady tickets from bangalore to trivandrum in orange travels. As per the instruction i reached in their office 15minutes before. It was a night bus. There are many buses were waiting, and usually driver will call and confirm. But this driver didn't call. When i enquired again @9.02pm. They said bus already left. And one person agreed to pickup.. Other bus was just before us and the driver was not ready to stop the bus.. This makes me mentally upset, as many nirbhaya cases are happening in india. Then when i shout at him over the phone, in panic situation. He disconnected the call. Then i contacted their office and they stopped the bus after 2.30hrs. When i entered into the bus, the driver and conductors behaved with me in rude. The bus number is 1015 of orange

I was travelling to nizamabad from hyderabad on 7th march 2019, my boarding point was jubilee bus stand secunderabad, i gave a call at around 6:00 enquiring about my bus, it was informed by the customer care executive that ott-88 got cancelled so shifting you to bus ott 1022, later was informed that ott-1022 dint come to jbs to pick up the customer, as driver was not aware about it, i was asked to go to a different location about 3-4kms away for boarding the bus, paying from my pocket for auto fare. I want refund of rs100 for the fare i paid. Its just torturing the customer.

Dear passenger, bus journey details from hyderabad to pune on 05/03/2019 are pnr: 12499288, seat no: u10, reporting time: 08:15 pm, boarding: suchitra at 08:30 pm, address: orange travels, opposite to swagath grand hotel, beside las vegas, service no. Ott - 71, bus no: ka51ac 6019 and driver no:[protected]
This is the address of my bus and i got down in pune. I left my soectacles jn u10, kindly revert back i[censored] get to fjnd it.

I left the phone in the bus and as soon as i got to know, the driver/co driver had taken the phone, i went all the way till electronic city toll gate but he didn't bother to wait for a minute, the driver has confirmed that the phone is with him and he will return it by today night, but now he isn't responding to the calls, the bus was frm hyd to somewhr is tl and i got down at madiwala bangalore, here are the bus details ar01g4143 and the drivers number is [protected]. I am not able to connect you people, plz get back to me on [protected]

I am travelling from hyderabad to vizag by ott-51, air conditioned sleeper bus right now. The carrier & crew were good. But the restaurent "sri tirumala family restaurent, rayunigudem" at which the bus halted for dinner is worst. Food is cold, no proper food items of common interest like plain, curd rice, chapathi served with curry on order at additional pay, not hygienic, no healthy summer beverages like butter milk, lassi, varieties in ice creams available with them, udage of toilets are charged. The customers may fall sick with the food consumed from captioned hotel

Hi team,
I have travelled from pune to bengaluru last saturday night. They have taken my three bags and for 4th they have took me to the counter in wakad pune. The bus left without pickup although the pune orange travel staff has told to wait him. Worst behaviour and very pathetic behaviour of this. Unneccesary i have paid bills to book cab and which was not reimbursed by bus in spite of their faults.

There is very bad smell in bus of blanket, bedsheet and there is no dustbin.

Dinnar time is too less.

Very worst journey i was having.

Very rude behaviour for the customer.

0.5 rating from my side.

We are travelling from hyderabad to mangalore on 23.2.19 it's been very bad experience seeing the hotel for having dinner we dint expect the standard of the hotel was worse no one felt to have dinner at the place when asked to driver about the place he replied this is the only one on this way i suggest not to travel on orange travels all passengers were disappointed kindly pls look on to it and hope search for better hotel for dinner

Alok gaurav

Dear team,
Driver was rude behaviour and rash driving. Not control on speed breaker i need update. Call me [protected]
Dear passenger, bus journey details from bangalore to mangalore on 22/02/2019 are pnr: 12365073, seat no: u16, reporting time: 09:30 pm, boarding: marathahalli at 09:45 pm, vodafone care, orange toure and travels office, ott - 1065, bus no: ar 02 5735

I am wondering that i am alive to register this complaint against a bus driver of orange tours and travels. I was travelling in my car from trichy to chennai on 18/02/2019 (Monday) early in the morning. A bus named orange travels (Reg no: py01 cs9366), had tried to pull my car aside on high speed without any indication. By gods grace i applied my brakes immediately after he exhibits his madness. It was a narrow escape for me and my family, otherwise it would be a big disaster and we would have been dead by now. I really intend that the orange tours and travels should take severe action against the driver. I will escalate this complaint if it is simply been ignored