Orange Tours and Travels Complaints & Reviews

Pnr 11858934.. My registered phone number was out of service.. So i made it to the boarding point 1 hr prior to the boarding time and tried calling the number given in the messages sent to me.. It was switched off.. And when i finally called the customer care, he said the bus left.. Seriously, what is thr point of emergency no if switched off. I need refund. Pls call me...

Sir as i was travelling from vijayawada to chennai on 11 jan 2019 there was a sudden failure in bus around 1am at guntur and no action was taken by bus driver and started off by 8:30 am.. The reaching time was around 6:15 am... Because of delay and no action taken i have lost my 2 days of salary... If no action is taken against i will go court... The drivers id no is 20085.....

This is to share an irresponsible & ruthless behavior of orange tours & travels night duty staff at anand rao circle booking point. He mentioned his name as karthik, with i'd number 116 h (Refused to show orange or govt. I'd for name).
Original bus boarding time was 00:45 hrs. Received info from customer service that bus would arrive late by 40 mins & shall reach by 1:20 am. It was freezing outside the this person shut the shutter...

I was travelling on the 7th of jan 2019 from chennai to hyderabad - orange travels - your journey details: busno: ar1g4152, serviceno: serviceno: ott - 50, seatno: u10, contact no: [protected]
The cake they gave in the snack box had fungus on it.. Luckly i did not take a bite of it.. Pls check the attached photo file confirming the same. I called up the cs team once i reached home.. But the rep kept saying that i was going to be receiving...

Hi I am facing repeatedly in orange travels that the snacks which is provided during travelling is spoiled one. Now I am currently travelling from BLR to Hyd, the details are below, If nothing is provided OK, your snacks will definitely lead to food poison issues

- Orange Travels - Your journey details: BusNo: PY01CR4771, ServiceNo: ServiceNo: OTT - 42, SeatNo: U12, Contact No: [protected] .Track YourBus at https://goo.gl/W1zUjm....

Sir i am travelling on bus kakinada to hyderabad, in that time i have some stomach pain, i request to the bus driver &cleaner just stop the bus for toy let is urgent but they don't responding, i am requested that person's 2 hours but they treated very badly, still i am requesting but they not responding. Kindly take action to the driver and cleaner and orange bus travels. Oreng bus kakinada to hyd
Bus no: ap16tj4252....

The bus ride was very uncomfortable as the driver was trying to cover the lost time due to ac belt snapping. Also we saw cockroaches. Pl use a disinfectant periodically. On the way back from goa to bangalore on 25th december 2018 evening the bus driver was lying on the location that he was already in the bus stop opp to hp petrol bunk. Being new we were struggling to locate while he reached late. When the women in the bus had gone to the...

Hi sir/madam,

I booked the ticket from chilakaluripet to bangalore on 9th nov 2018. But that bus got break-down near karnataka state border. You didn't provide any transport facility to reach our destination, but we arranged our own transport to reach my place in bangalore.

We spent total rs.526. Please reimbursement for this journey from your side.

Ticket details:
Pnr :10519711
Ser....

This is to inform you near by nandyala stopped your bus due to back side bering problem i have given complaint to customer care but they said wait for 10 min will update feedback in your driver driver also not responded again again ask to drive what about my payment he said already me also complaint management given refunded your money

For your reference given below bus details

- orange travels - your journey...

Actually i booked bus service from chennai to coimbatore on 14-dec-18 which started at around 9.15 p. M. From perungalathur. The busreached coimbatore at 4.00 a. M and i requested the driver to stop the bus on the same way where the bus travels. But the driver denied to stop the bus to drop me. As a customer i am very disappointed. Bus no:kl63d2457 service no:ott-2007...

Hi team,

I have booked a ticket on 13th which is return ticket from hyderabad to shirdi on 14th december and from shirdi to hyderabad 15th december and this is one single transaction i have done the payment for same but the web page showed up transaction problem please call customer service but money from my account got debited then i reached the customer service number to confirm whether my booking is confirm. Customer service...

My borading point was from below old toll naka bridge, vashi. I was strucked in traffic so I requested the driver/agent to wait for me since I will be getting late by 20 mins. The driver/agent told me even the bus is delayed so as soon as the bus will reach I will give you a call. The driver/agent didn't call me when the bus reached and instead dropped me msg at 8:04 p.m (the actual boarding time was 7:20 p.m) saying that "vashi bus ok go",...

The drivers in orange busses are told to be very professional.. But these people are not even have a common sense.. How they shout on a customer that too on ladies when they request to stop for a toilet.. And that too using a unparlamentory language.. Inspite of requesting them to stop for 5 mins the driver says can't u hold for 30 mins..in that case why u boarded the bus i am not gonna leave them just like that.. I need an action to be taken...

Dear team,
I am traveling towards ahmedabad from pune bus no - gj 01 - ft 7494.
Having seat no - u 21. Facing problem of cooling. If i asked attender he suggested to give complaint for it. The one side of bus is covered by plywood as well as back side also done some kind of repairing.

Due to last two rides i was satisfied but this time i am totally disappointed with this. I am also sharing this experience on...

Today 21st nov. Now i m at bus n traveling from goa to hyderabad from orange by 4146 bus. This is a worse experience of journey. Whole night driver drive very rashly it was so bad driving that i couldn't sleep in fear. My 5 year old kid too was uneasy. We request driver twice to drive slow n careful but nun happened so as he was using g ead phone n enjoining music with his irresponsible n speedy drive.
And ultimately at morning 200...

I traveled my family on chennai to tenkasi (Puliyankudi). My pick up point is porur toll gate bus time 8.15pm. But i was in 8.10pm. All the omni bus max out way 1 & 2 toll. But orange bus out way 4 the toll way and bus stop at pick point to half km long. So not able to identify the bus. Bus driver called and told 10 mins waiting come or not ticket is cancell. I told i am in toll whare are you? He is told front side hall km after bus stopping....

I had a good opinion on orange travels i have travelled. Many times.in this orange travels but today. I lost the opinion on this. Where i havr booked the tickets on 3 days preiour they are saying now that the service was cancelled. Where i have waited for more than 1 hour i have called the customer care for more than 8 times they said that bus will come. Now at last they are saying that it won't come. It's 11:30 now where i couldn't find...

I have travelled on service no:76 from banglore to hyd on 1st nov 2018. C2, c3 seat numbers.

I had a card board box which is 3kg box and having clothes in it and i was charged 200 extra for that. I am sure that will go into driver and cleaner pocket.

U money sucking #. Don’t you ever understand how hard it is to earn money. And u rob money from people just like that saying some # reason.

I...

Dear Team,
my travel on orange travles from Hyderabad to Vijayawada on OTT-151 on 19th october at 4:30PM after boarding the bus my whole body got started itching and when I have requested the driver and cunduter and they didn’t even responded since they are not responding I have called up the customer care and requested to provide me the water bottle and snack after that also I didn’t received the water later I made a call again...

What nasty policy is this making us wait at villupuram inside a dirty bus full of mosquitoes#. You have to compensate for this.
You have charged for ac bus from cochin to pondicherry. How can you put us in a local non ac cab congested with passengers without seat and mosquitos. Expecting an early reply.

Charged rs.1837.50 for orange travels bus ac sleeper from cochin to pondicherry. At villupuram, 43 kms from pondicherry...