Orange Tours and Travels Complaints & Reviews

My family (6 members) were traveling from nagpur to pune. Driver was drunk and still driving very fast. Bus met with an accident causing one women death and many severe injured including my family. Bus service men as well as the service provider were not so helpful during all the medical procedure!
I need all the medical expenses and ticket refund from orange tours and travels!!

Hi,
Today i planned to travel from vijayawada to visakapatnam, bus reporting time was 11.15pm @ vijayawada but now it's 12.15am bus not yet reached the boarding point, and no information for late coming... Very worest from your part... Please look into it.
Below is my ticket details... And your travel office is full of mosquitoes and dirty...
Redbus mticket
Route: vijayawada to visakhapatnam
Ticket no: tn[protected]
Passenger: naresh kumar (35, male)
Pnr: ts[protected]djfa/12143659/ott - 95
Travels: orange tours and travels
Departure: 11:15 pm feb 5, 2019
Seat numbers: c2
Total fare paid: rs.592.5
Boarding point: ntr circle
Landmark: near ntr circle, beside margin krishnayya hotel, opp sbh bank
Address: near ntr circle, beside marg in krishnayya hotel, opp sbh bank
Boarding point contact: [protected]
Orange tours and travels customer care: [protected]
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Traveled from bangalore to palakkad.. All of sudden at 3am dey are waking us to change bus at tirupur... D passenger's from other bus wit pondicherry registration boarded our bus n v boarded their bus and continued traveling in opposite directions. Dey have some permit issue or something... Idiotic fellows charging 1400 per ticket n doing des kinds of dramas for 7 hours travel..in tat waking us middle of night.. V had 4 years old kid... It...

I had to travel from chennai to thrissur on january 11, 2019. My boarding point was perungalathur but they shifted my point to urambakkam in the last minute. I reached urambakkam on time and stood for 2 hours. I tried to contact the driver’s number and the customer care number given in the ticket but no one took the phone. After long hours of waiting the driver called and told that bus have already taken and is ahead o[censored]rambakkam (10 km...

I was carry small box of oil bottle for home use from my native coimbatore to hyderabad. While boarding i inform this is oil box keep safely. They are not inform anything about parcel charge. Inbetween at the place in hosur, they suddenly came to ask parcel charge rs.300 and give bill, oil cost is rs.500, but parcel charge is rs. 300, they not put weight. I[censored]r policy like this u sould inform before that or u should inform at least while...

I have booked the ticket from hyderabad to pune with the following details

Journey date - 19th jan 2019
Passenger name : gayathri kalvakunta
Bus # ka51ac6015
Service # ott-9

Bus driver and cleaner are not responding and ask us to contact the head office with the phone number[protected]. The phone number is not working.

We booked ticket through redbus and they have given another number[protected] to contact the orange travels and this number also not responding.

Pnr 11858934.. My registered phone number was out of service.. So i made it to the boarding point 1 hr prior to the boarding time and tried calling the number given in the messages sent to me.. It was switched off.. And when i finally called the customer care, he said the bus left.. Seriously, what is thr point of emergency no if switched off. I need refund. Pls call me

Sir as i was travelling from vijayawada to chennai on 11 jan 2019 there was a sudden failure in bus around 1am at guntur and no action was taken by bus driver and started off by 8:30 am.. The reaching time was around 6:15 am... Because of delay and no action taken i have lost my 2 days of salary... If no action is taken against i will go court... The drivers id no is 20085..

This is to share an irresponsible & ruthless behavior of orange tours & travels night duty staff at anand rao circle booking point. He mentioned his name as karthik, with i'd number 116 h (Refused to show orange or govt. I'd for name).
Original bus boarding time was 00:45 hrs. Received info from customer service that bus would arrive late by 40 mins & shall reach by 1:20 am. It was freezing outside the this person shut the shutter & made passengers stay out in this cold weather. On asking to open the door, he denied saying his work time is over & to get any further info from customer care. What type of customer service he is providing? Even after 1:30 the bus is expected to reach an and rao circle after 20 mins. I had to force him either you talk to your reporting people or police to sort this issue. All passengers including me sat inside the booking office telling him we will leave only after bus arrives. Then you shall leave. Being the in charge of this point, it is his responsibility to get proper info to the customer & see to that if boarding happens if customer is in his place. He wanted to wait in the nearby bus stop & enquire to the bus deliver or customer care.

I was travelling on the 7th of jan 2019 from chennai to hyderabad - orange travels - your journey details: busno: ar1g4152, serviceno: serviceno: ott - 50, seatno: u10, contact no: [protected]
The cake they gave in the snack box had fungus on it.. Luckly i did not take a bite of it.. Pls check the attached photo file confirming the same. I called up the cs team once i reached home.. But the rep kept saying that i was going to be receiving a call from orange for a feedback.. But i did not receive one yet..

One more consern here i could not charge my phone it kept saying it was a high voltage on my phone as i kept it plugged to the power socket..

Call me for more details...[protected]

Hi I am facing repeatedly in orange travels that the snacks which is provided during travelling is spoiled one. Now I am currently travelling from BLR to Hyd, the details are below, If nothing is provided OK, your snacks will definitely lead to food poison issues

- Orange Travels - Your journey details: BusNo: PY01CR4771, ServiceNo: ServiceNo: OTT - 42, SeatNo: U12, Contact No: [protected] .Track YourBus at https://goo.gl/W1zUjm....

Sir i am travelling on bus kakinada to hyderabad, in that time i have some stomach pain, i request to the bus driver &cleaner just stop the bus for toy let is urgent but they don't responding, i am requested that person's 2 hours but they treated very badly, still i am requesting but they not responding. Kindly take action to the driver and cleaner and orange bus travels. Oreng bus kakinada to hyd
Bus no: ap16tj4252.

The bus ride was very uncomfortable as the driver was trying to cover the lost time due to ac belt snapping. Also we saw cockroaches. Pl use a disinfectant periodically. On the way back from goa to bangalore on 25th december 2018 evening the bus driver was lying on the location that he was already in the bus stop opp to hp petrol bunk. Being new we were struggling to locate while he reached late. When the women in the bus had gone to the toilet and got delayed by a few minutes the driver was using fowl language. Also he refused to reduce the temperature and was losing his temper. He had locked out the bus during break and some passengers were trapped inside who got up late. I don't understand that when we pay much higher tariffs than other buses. We also expect much better service and courteous staff.

Hi sir/madam,

I booked the ticket from chilakaluripet to bangalore on 9th nov 2018. But that bus got break-down near karnataka state border. You didn't provide any transport facility to reach our destination, but we arranged our own transport to reach my place in bangalore.

We spent total rs.526. Please reimbursement for this journey from your side.

Ticket details:
Pnr :10519711
Ser. No : ott-3025

This is to inform you near by nandyala stopped your bus due to back side bering problem i have given complaint to customer care but they said wait for 10 min will update feedback in your driver driver also not responded again again ask to drive what about my payment he said already me also complaint management given refunded your money

For your reference given below bus details

- orange travels - your journey details: busno: ar024197, serviceno: serviceno: ott - 68 (No dinner break), seatno: e3, e2, contact no: [protected]. Track yourbus at https://goo.gl/i2UgDM.

Pls do needful on priority

Actually i booked bus service from chennai to coimbatore on 14-dec-18 which started at around 9.15 p. M. From perungalathur. The busreached coimbatore at 4.00 a. M and i requested the driver to stop the bus on the same way where the bus travels. But the driver denied to stop the bus to drop me. As a customer i am very disappointed. Bus no:kl63d2457 service no:ott-2007

Hi team,

I have booked a ticket on 13th which is return ticket from hyderabad to shirdi on 14th december and from shirdi to hyderabad 15th december and this is one single transaction i have done the payment for same but the web page showed up transaction problem please call customer service but money from my account got debited then i reached the customer service number to confirm whether my booking is confirm. Customer service executive confirmed my tickets saying it was booked for 14th hyd to shirdi and 15 th return ticket and repeated 8 names which are same in both the journeys.
But the next day i. E 14th we boarded bus at 5.15 pm and at 8.40 or so we got a calling that we having a booking i. E return on 14th itself how is it possible and this was shocking to ky entire family with 8 tickets, i have ringed the customer services no one responded me properly in this case and it's and application error and how can same passengers travel to and fro same day and that was only single transaction means i have selected return ticket.
Please give solution immediately expecting for a positive response

My borading point was from below old toll naka bridge, vashi. I was strucked in traffic so I requested the driver/agent to wait for me since I will be getting late by 20 mins. The driver/agent told me even the bus is delayed so as soon as the bus will reach I will give you a call. The driver/agent didn't call me when the bus reached and instead dropped me msg at 8:04 p.m (the actual boarding time was 7:20 p.m) saying that "vashi bus ok go", even I didn't understand what exactly he is trying to say. Then just to save other passengers time I called him at 7:30 p.m and suggested to meet me near turbhe station the driver/agent refused and said meet at turbhe naka, I accepted his appeal. After 2-3 mins I again called him and asked where he has reached exactly so he said "l m just getting down of that bridge I will meet you under 1 minute, you are just suppose to wave your hand" I said fine. I was waiting for the bus, then as the bus didn't come for more than 5 mins I called him and asked where are you exactly he said " I have crossed Nerul, Turbhe station doesn't exists, I told you to stand at beginning of Vashi bridge, you are standing at wrong place" and within a minute he informed me that he has crossed Belapur and disconnected the call without completing the talk

The drivers in orange busses are told to be very professional.. But these people are not even have a common sense.. How they shout on a customer that too on ladies when they request to stop for a toilet.. And that too using a unparlamentory language.. Inspite of requesting them to stop for 5 mins the driver says can't u hold for 30 mins..in that case why u boarded the bus i am not gonna leave them just like that.. I need an action to be taken on them.

Dear team,
I am traveling towards ahmedabad from pune bus no - gj 01 - ft 7494.
Having seat no - u 21. Facing problem of cooling. If i asked attender he suggested to give complaint for it. The one side of bus is covered by plywood as well as back side also done some kind of repairing.

Due to last two rides i was satisfied but this time i am totally disappointed with this. I am also sharing this experience on social media. I am continuously traveling banglore, hydrabad, ahmedabad, nagpur. I am avoiding neeta only because of worst service. Now thinking same for you. Your customer care number also not working.

Hope i will get solution for it.
My booking details are.
Travelyaari.com mticket no:[protected], pnr:[protected]ts[protected]mgfo, pune-ahmedabad, wakkad, 08:30 pm,[protected], seat:u21, orange tours & travels orange tours & travels, name:sandeep bhandare

Thanks and regards
Sandeep bhandare.
[protected]