Orange Tours and Travels Complaints & Reviews

I am so upset and disappointed with my last itravelling by booking orange travels. Bus was late to reach boarding point more than 1 hour and 4 hours delayed to reach destination. As per the bus timings bus should reach in cochin at 9 am. But we reached at 1 o clock as 4 hours terribly delayed. This was my worst ever experience. I had to attend a function at 10 am in cochin so i travelled. Because of the late reach i could not attend the function and i literally lost my travel plan. I am not going to book orange travels again and my feedback will be shared with my friends too. Thanks to orange travels for making my day super than ever. Attached is my ticket for your reference. Shijin pk. U7.- orange travels - your journey details: busno: ap16tj5925, serviceno: serviceno: ott - 105, seatno: u7,[protected]. Track yourbus at http://s.yourbus.in/fvC.

Hi,

I have booked a ticket today i. E on 14th february, 2018 from hyderabad to visakhapatnam and the pickup point is nizampet at 21:35. I was waiting since 21:20 but driver didn't call me and left boarding point, when i called the driver i got the rude response that my details are missing in his list and he is not going to come back to my boarding point (4kms away) to pick me up

After half an hour asked me to come to lb nagar to board the bus

After 45 minutes got the update that the refund will be initiated and assured that i will get the full refund in 24 hours

Seeing all this, how can i trust orange travels for my next journey/depend on orange travels for my future journeys

Please initiate the refund for the below 3 pnr no's asap and make sure it doesn't repeat again

12278981
12279061
12279172

Thanks

I have read many of those customer bad experiences yet I boarded a bus of Orange travels as last min travel and paid heavy price in the end by getting sick. Driver and cleaner doesn’t understand the word customer service, they still retain their previous truck worker attitude and doesn’t care about the passengers. They didn’t provide a blanket nor let me take my own blanket from the luggage compartment and made me shiver overnight in the winter cold. When the bus stopped for the breaks I requested and begged to open the luggage compartment to grab my blanket but they gave a damn about it and deaf on heart.

Hi my parent travel from pune to ankaleshwar on[protected] their seat number are l2-l3 bus number gj01ht-0753. When they reached their destination then the conductor said that your luggage is not in the bus but they remembered that they that plcaed my parent luggage into the bus but one more thing they havent provide any slip due to lack of slip so they mark seat number with chalk on to luggage.

Request you to please look ino this as many expensive thing were in their luggage. Please do the needful

If not found then who will pay for the lose.

If you can't make the services correctly, shut ur #ing company and stop your services completely. This is the second time that my ticket got cancelled (Within 2 days) before my journey saying some stupid and # reasons. Di you think that the people would never know that why you are cancelling the tickets?

Just because your bus is not completely full, cancelling the tickets who already booked a long time ago. # your company.# your orange travels.

My family (6 members) were traveling from nagpur to pune. Driver was drunk and still driving very fast. Bus met with an accident causing one women death and many severe injured including my family. Bus service men as well as the service provider were not so helpful during all the medical procedure!
I need all the medical expenses and ticket refund from orange tours and travels!!

Hi,
Today i planned to travel from vijayawada to visakapatnam, bus reporting time was 11.15pm @ vijayawada but now it's 12.15am bus not yet reached the boarding point, and no information for late coming... Very worest from your part... Please look into it.
Below is my ticket details... And your travel office is full of mosquitoes and dirty...
Redbus mticket
Route: vijayawada to visakhapatnam
Ticket no: tn[protected]
Passenger: naresh kumar (35, male)
Pnr: ts[protected]djfa/12143659/ott - 95
Travels: orange tours and travels
Departure: 11:15 pm feb 5, 2019
Seat numbers: c2
Total fare paid: rs.592.5
Boarding point: ntr circle
Landmark: near ntr circle, beside margin krishnayya hotel, opp sbh bank
Address: near ntr circle, beside marg in krishnayya hotel, opp sbh bank
Boarding point contact: [protected]
Orange tours and travels customer care: [protected]
—

Traveled from bangalore to palakkad.. All of sudden at 3am dey are waking us to change bus at tirupur... D passenger's from other bus wit pondicherry registration boarded our bus n v boarded their bus and continued traveling in opposite directions. Dey have some permit issue or something... Idiotic fellows charging 1400 per ticket n doing des kinds of dramas for 7 hours travel..in tat waking us middle of night.. V had 4 years old kid... It was lik traveling in general compartment... D second bus v boarded all are used bed sheets by d others passenger's traveling in opposite direction.

I had to travel from chennai to thrissur on january 11, 2019. My boarding point was perungalathur but they shifted my point to urambakkam in the last minute. I reached urambakkam on time and stood for 2 hours. I tried to contact the driver’s number and the customer care number given in the ticket but no one took the phone. After long hours of waiting the driver called and told that bus have already taken and is ahead o[censored]rambakkam (10 km ahead), and i was asked to travel late night to the bus stop. I didn’t board the bus due to driver’s negligence, i want refund. First time i had faced such a situation in orange travels. The next day on january 12, i had to take flight to cochin almost 12000rs loss because of orange travels.

I was carry small box of oil bottle for home use from my native coimbatore to hyderabad. While boarding i inform this is oil box keep safely. They are not inform anything about parcel charge. Inbetween at the place in hosur, they suddenly came to ask parcel charge rs.300 and give bill, oil cost is rs.500, but parcel charge is rs. 300, they not put weight. I[censored]r policy like this u sould inform before that or u should inform at least while boarding but u r doing this type of activity is like equal to theft. And they are not give any bill for that amount.

I have booked the ticket from hyderabad to pune with the following details

Journey date - 19th jan 2019
Passenger name : gayathri kalvakunta
Bus # ka51ac6015
Service # ott-9

Bus driver and cleaner are not responding and ask us to contact the head office with the phone number[protected]. The phone number is not working.

We booked ticket through redbus and they have given another number[protected] to contact the orange travels and this number also not responding.

Pnr 11858934.. My registered phone number was out of service.. So i made it to the boarding point 1 hr prior to the boarding time and tried calling the number given in the messages sent to me.. It was switched off.. And when i finally called the customer care, he said the bus left.. Seriously, what is thr point of emergency no if switched off. I need refund. Pls call me

Sir as i was travelling from vijayawada to chennai on 11 jan 2019 there was a sudden failure in bus around 1am at guntur and no action was taken by bus driver and started off by 8:30 am.. The reaching time was around 6:15 am... Because of delay and no action taken i have lost my 2 days of salary... If no action is taken against i will go court... The drivers id no is 20085..

This is to share an irresponsible & ruthless behavior of orange tours & travels night duty staff at anand rao circle booking point. He mentioned his name as karthik, with i'd number 116 h (Refused to show orange or govt. I'd for name).
Original bus boarding time was 00:45 hrs. Received info from customer service that bus would arrive late by 40 mins & shall reach by 1:20 am. It was freezing outside the this person shut the shutter & made passengers stay out in this cold weather. On asking to open the door, he denied saying his work time is over & to get any further info from customer care. What type of customer service he is providing? Even after 1:30 the bus is expected to reach an and rao circle after 20 mins. I had to force him either you talk to your reporting people or police to sort this issue. All passengers including me sat inside the booking office telling him we will leave only after bus arrives. Then you shall leave. Being the in charge of this point, it is his responsibility to get proper info to the customer & see to that if boarding happens if customer is in his place. He wanted to wait in the nearby bus stop & enquire to the bus deliver or customer care.

I was travelling on the 7th of jan 2019 from chennai to hyderabad - orange travels - your journey details: busno: ar1g4152, serviceno: serviceno: ott - 50, seatno: u10, contact no: [protected]
The cake they gave in the snack box had fungus on it.. Luckly i did not take a bite of it.. Pls check the attached photo file confirming the same. I called up the cs team once i reached home.. But the rep kept saying that i was going to be receiving a call from orange for a feedback.. But i did not receive one yet..

One more consern here i could not charge my phone it kept saying it was a high voltage on my phone as i kept it plugged to the power socket..

Call me for more details...[protected]

Sir i am travelling on bus kakinada to hyderabad, in that time i have some stomach pain, i request to the bus driver &cleaner just stop the bus for toy let is urgent but they don't responding, i am requested that person's 2 hours but they treated very badly, still i am requesting but they not responding. Kindly take action to the driver and cleaner and orange bus travels. Oreng bus kakinada to hyd
Bus no: ap16tj4252.

The bus ride was very uncomfortable as the driver was trying to cover the lost time due to ac belt snapping. Also we saw cockroaches. Pl use a disinfectant periodically. On the way back from goa to bangalore on 25th december 2018 evening the bus driver was lying on the location that he was already in the bus stop opp to hp petrol bunk. Being new we were struggling to locate while he reached late. When the women in the bus had gone to the toilet and got delayed by a few minutes the driver was using fowl language. Also he refused to reduce the temperature and was losing his temper. He had locked out the bus during break and some passengers were trapped inside who got up late. I don't understand that when we pay much higher tariffs than other buses. We also expect much better service and courteous staff.

Hi sir/madam,

I booked the ticket from chilakaluripet to bangalore on 9th nov 2018. But that bus got break-down near karnataka state border. You didn't provide any transport facility to reach our destination, but we arranged our own transport to reach my place in bangalore.

We spent total rs.526. Please reimbursement for this journey from your side.

Ticket details:
Pnr :10519711
Ser. No : ott-3025

This is to inform you near by nandyala stopped your bus due to back side bering problem i have given complaint to customer care but they said wait for 10 min will update feedback in your driver driver also not responded again again ask to drive what about my payment he said already me also complaint management given refunded your money

For your reference given below bus details

- orange travels - your journey details: busno: ar024197, serviceno: serviceno: ott - 68 (No dinner break), seatno: e3, e2, contact no: [protected]. Track yourbus at https://goo.gl/i2UgDM.

Pls do needful on priority

Actually i booked bus service from chennai to coimbatore on 14-dec-18 which started at around 9.15 p. M. From perungalathur. The busreached coimbatore at 4.00 a. M and i requested the driver to stop the bus on the same way where the bus travels. But the driver denied to stop the bus to drop me. As a customer i am very disappointed. Bus no:kl63d2457 service no:ott-2007