Orange Tours and Travels Complaints & Reviews

I am travelling from Bangalore to pune in Orange travels. I really need help, staff is really rude and they behaved very badly.
I am asking them to stop for washroom since 2 hours but they are not stopping at all. I really need help on this urgently please help.

Hi
I am travelling from Bangalore to pune from Orange travels, I feel really unsafe here at this time . the staff is very rude and I am asking to stop for washroom break from 2 hours but they are not stopping at all. I am calling them, they are ignoring it. Please help me in this case I am stuck here, they are shouting at me badly

My daughter travelled from hyderabad to banglore on 2 oct through orange bus, after reaching her hostel room she saw bag and stuff inside is damaged by rat. bag was kept in bus backside dicky.i complaint & msg orange travel, they taking it lightly, they just message as opology & not repeat again. my costly bag & stuff is damage. i need rs.10000 compensation from orange travels.here i am uploading the photos...

No communication from the operator on the fact that the bus was under repair even after I made 15 calls after an hour of struggle to reach out to the driver, he picks and tells me that the bus is under repair and I should speak to the operator. Tried that and I was asked for the PNR number and then the call got disconnected and it happened three times. Even here, this is the fifth time I am typing but your app doesnt allow submission of requests. Worst service ever received in life.

Literally I cried for the Orange travels services.. Driver shouted on passingers (on me) I must be there in hyd for an important work, I was late 5 to 6 min I requested the driver to wait just 5 min so that I can catch the bus but he said come to next stop so I came to the next stop with sufferings and lagguage and I called the driver and he said I just crossed the stop 2 min ago.. Y he can't wait for 2 min and he was very very rude and shouted on me and on my sister also Due to orange travels I missed to get the best opportunity to my carrier, I lost my ticket money, bus, my energy, and best opportunity to my Carrier Moreover they are shouted on me.. Driver was like 'evaritho cheppukuntavo cheppuko em cheskuntavo chesko', Not only driver another person who is from orange travels staff.

Driver phone number : [protected]
Name :shankar rao

I experienced the bad and very bad service response from the orange travles.

Regards
Surekha

My ticket number TS9X25602597. It has to start from patancheru station at 9:30 PM. I am complaining now at 12:05 AM. Still bus not started and we have baby of age 20 days. We don't have nothing to eat. After 3 hours of demanding driver to start, he is saying battery not working. Interesting thing is this is starting point of bus. If you don't pay penalty for our struggle we are ready to file complaint. We have all passengers with us.

I have booked ticket through goibibo app for Orange travels from Eluru to Bangalore and changed my journey date from 4th sep to 5th sep through customer care. When I am changing journey date the person who attempted my call on 2nd sep at 9.52 PM didn't inform me that after modification of ticket one time, cancellation is not possible.

Now because of some medical emergency when we asked to cancel ticket customer care team is saying cancellation is not possible which is ridiculous.

I, Mudupu Pocha Reddy, age 27, booked a ticket from JBS Hyderabad to Adilabad on August 23rd, 2023. The given time by the travels to pick up is 6PM. I started at 5:30 PM from my location and due to heavy traffic in the city I reached just 10 mins late. (The whole world knows how the traffic situation goes in all metropolitan cities specifically in office timings.) I was in contact with driver during my travel time and I also personally requested him many times to wait for just 10 mins. I reached at the given location by 6:10 but the bus was already started. I contacted the driver again and requested him to wait then and there for just two minutes so that I can trace the bus but he said that bus will be not stop and said me to follow the bus. Just imagine how can I trace the bus in the same traffic with an auto. I was exhausted with his behaviour and requested them to return my money. They simply rejected my call without explaining anything. I had planned an internal political meeting to sign on a project for upcoming general election where I failed to attend the meeting just because of this travel. I request the consumer team to please look into my query and do the needful. Thanking you!

The blankets are very smelly, and when asked about them nobody responded properly

I had booked a ticket from Guntur to Bangalore on 4th August 2023 bearing PNR No.[protected] to travel on 7th August. Unfortunately, the bus got cancelled and got a message only today, i.e, 7th August 2023 at 10.35 AM.

This is not the first time the bus being cancelled at the last moment. When contacted the office, I was asked to reschedule the travel in a different seat (From lower berth to Upper berth). This is most ridiculous and they cannot ask me to travel in a choice of their own, It is unfair trade practice.
I was also told that the refund would take 3 to 4 days. When the bus is cancelled, they should refund the amount immediately as I would have to book in some other bus and putting us in lot of problems.

If the amount is not refunded immediately, I would approach consumer forum...

Below journey is not happened due to bus break down. driver and call center persons told the same 1 hour before boarding time and automatically money will be refunded. I did not get any refund till now.
customer care persons telling always, money will come back but no result. multiple calls and email sent.
can you please do the needul.

Thanks
Parasuram Mainam
[protected]
[protected]@yahoo.combr...

While onboarding the bus from hyderabad to vijayawada with my 2 year old in one hand and bag with another hand, driver did not wait until we reached our seats which are upper sleepers in the middle of the bus.Myself and my 2 year old almost hit the steel rods while falling.So I went towards the front to driver with great struggle and explained him my problem.He apologized and I came back to climb the upper seats assuming he would stop or slow down after explaining him.Yet he increased the speed and with lots of struggle I climbed onto my seat.Immediately called the orange customer care and requested for a change in driver as the current driver is very rash and I dint feel safe.No respone or further action taken by orange on the situation.I dont know writing this issue here makes some difference or not as orange travels can bribe to any extent in government with their influence.but attempting with a hope that there are still genuine officers who cares for public safety

An orange sleeper bus from Amala Puram to Bengaluru has failed which required me to pursue alternative modes of transportation.

While traveling in an auto, I encountered a situation where an Orange Travels bus collided with the auto from the side while it was parked at the bus stand. The bus didn't stop immediately after the collision and continued for about 10-15 feet before coming to a halt. Very careless driver take strict action of him.. what if the collosion would be so strong... And i am going to even complaint in the police station about rash driving

Bus no: AP 39 T 2272
Area: suchitra signal, Hyderabad, Telangana

Bus conductor and driver of number 1715 has no sense of professionalism, according to them they can open the curtains of passenger sleeping at anytime they want without asking before. Also they are ready to argue and mis behave because according to them they will not be asking before opening the curtains.
If you people are not going to take the action, I will have to got to consumer forum and I won’t even think second time before taking this case to court.

I am traveling from pune to hyderabad in Orange tours and travels bus (OTT 200, start time: 9.00PM)
Due to lack of maintenance, bus tyre got burnout and break got jammed in the night 2AM near bhighwan (90 km from pune).

At the time of bus starting from pune itself, bus is having issues and it's not giving the pickup. But bus driver and staff ignored that and resulted in mid night all the passengers ( kids, aged person's, and others) get down in panic mode and standing in road side.

RTO Team and they discussed to arrange the other bus. But, the customer service and bus staff not done anything.
During the discussion with customer service, they are telling bus needs to come from hyderabad and no alternate bus is available till 10 Hrs. Also, they told if we want they will give refund and serch alternative arrangements on our own that to middle of the road and at the time of 2AM.

Finally, driver did something to remove jam from break. But the smokes are not stopped. With the same conditions we are travelling to hyderabad at a speed of 30-50kmph.
Still we about to reach hyderabad. We have called once again customer care for arranging bus from jaherabad. But, they told it's not possible.

It's a big pathetic condition and irresponsible behaviour of entire orange tours and travels.
Please help in removing the license of travel agency.

I am a single female who booked to travel Orange Travels from Bangalore to Chalakkudy. As I have 2 kittens I always travel with them and I always confirm with the bus provider, before booking ticket. Same way I booked ticket after checking with Orange Travels customer care about the situation. I explained both are small and I carry them inside the carrier, won't take them out during travel and they don't make any noise while travel. The customer care representative told I will have to book 2 tickets if I need to take them with me, and I agreed. I paid 3888, for my travel as per they asked. My pick-up was from Kalasipalaya and the pickup van of orange travels picked me with my kittens around 9 pm. Neither the driver or staff of orange travels asked or did any protest about kitten. The pick up van dropped me at Silk Board from where they said the main bus will pick up for chalakkudy. The main bus arrived around 10.30 pm and the driver asked me to throw away the kittens. I refused and told them I have booked tickets for them as well and showed ticket. But he started to make it a problem and even used bad language. I called the customer care and explained the situation and they said they will talk with the driver and solve issue. After 15 mins driver came with his phone and demanded me to talk with the person in phone. The person in phone told me that even if I booked tickets only if driver let me carry the kittens then only I can carry. And driver was adamant he won't let me or kittens travel. Some passengers came to my help and driver threatened them that only if one them take responsibility of me then only I will be allowed to travel. He forcefully took the kittens from me and put them and my luggage out, forcing me to get down of the bus. Despite being a single woman, I was stranded on a fly over almost near midnight with no help. This is a very rude, unprofessional and inhumane behaviour from the driver. And despite all this the travels hasn't even refunded my travel money. No will be enough for the trauma I went through. If there is any humanity left behind then I need justice for what happened to me today.

Traveled from Pune to Hyderabad in orange travels bus on 13/05/2023.. the bus came late by 45 mins and dropped Hyderabad 3.45 hours later than scheduled arrival.. bedsheets and overall bus was dirty and full of dust. Bus didn't have dicky to carry lagguage nor this was informed while booking. Had to sleep with a large suitcase with my 1 yr old baby. Charging points were not working nor A/C cooling was efficient.

I travelled from Orange tours and travels from Pune to Bangalore, experience was very worst. As per policy I carried luggage for some wheat flour and which was below 20 kg. As per policy we can carry 15 kg per person and me and my son was travelling. After ticket they have charged 403/- for luggage. And reason they have given it is very unlawful. Even Driver is also very rude. And Sardarji he was shouting on me when I asked for policy. U...

While travelling bus break down happend and did not get a new bus for almost three and half hours so i did not reach the destination at stipulated time i wasnt able to attend the office....