Orange Tours and Travels Complaints & Reviews

Hi, I booked a ticket from rajahmundry to hyderabad on[protected]. Driver stopped the bus for urinals near hyderabad outskirts. Driver drove the bus without counting the passengers. The bus left before I boarded the bus. My 3-year-old son and my luggage remained in the bus. By God's grace a boy gave me lift and we chased the bus. The bus went about 5 kilometers. At that time I was very confused and scared. At the same time, my phone remained in the bus.
I am requesting not to repeat these mistakes through your travel agency. I am regular customer to orange travels. I am attaching my ticket for your reference.

I sent Cargo from Amalapuram to madurai on 09/02/2024. Day(19/02/2024) i received with damaged condition. I asked for reason, very worst response got from Amalapuram office agent Srinivas, lot of product's damaged.they are poor handling ...i added proof also...without my permission they opened the boxes which i have packed already and repacked it improperly...they have not use them own even single cello tape...I trust that you will address these concerns promptly and effectively.
please provide the response to this mail as earlier within one week
or else I will go for legal step through consumer court.
I look forward to hearing from you and resolving this matter satisfactorily..

PNR:[protected], From: Bangalore to Hyderabad, Boarding Date:[protected] at Time: 09:00 PM, Coach Number: AR024562, Driver Name: PAIDIPAMULA NAGARAJU (7069VJD), Driver Number: [protected],
Boarding Address: HOPE FARM JUNCTION

I had booked my Ticket for MERCEDES BENZ MULTI AXLE A/C SLEEPER CLASS but 45 Minutes before Journey got a SMS informing that due to unavoidable circumstances there is a change in the Bus and a Ashok Leyland A/c Sleeper Bus has been arranged and rest other things remains same...
When I boarded the Bus, it was stinking and the Bed Sheets, Screens and the Bed were very dirty and not at all usable...The Bus was very noisy and jumping in all the Humps and Bumps...I literally got a doubt whether this Bus will reach Hyderabad or not.
When checked with the Driver why this kind of sudden change in the Bus, it was given to understand that the Bus which I boarded was suppose to go to AMALAPURAM but in the last minute the Travels Management asked them to take the passengers of Route No.178 to Hyderabad...The Driver told that this Bus was suppose to go for necessary urgent Repaid at a Garage at Hyderabad and that;s why they changed the Route of Operational on 18th February.
From this conversation, i understood how all the Passengers have been fooled and how Orange Travels collected hefty money from us and now treated like Dogs and made huge profits by sending a normal 06 Wheeler Ashok Leyland Bus in place of Mercedes Benz Multi Axle Bus.
When the Bus reached outskirts of Hyderabad, he took wrong route and dropped us near Moosapet Y Junction which is 07 Kilometres far from Panjagutta where I was suppose to alight...I had to spend Rs.300/- for a Cab to pick me and drop me to my Hotel...
All the Passengers had to get down at Moosapet Y Junction and take their own decisions to reach their destination and all were cursing the Travels for such bad service including me...

We traveled with Orange Travels in the Platinum Sleeper class from Hyderabad to Shirdi on February 10th, 2024, with PNR:[protected].

Our journey commenced from Suchitra, the starting point of the bus. However, upon boarding, the driver promptly identified a technical issue with the bus. Despite attempts by the technical team to rectify the problem, the bus only resumed operation after a delay of 30 minutes. Unfortunately, after covering a few kilometers, it became evident that the issue persisted. Consequently, the driver diverted to their garage located in Gandimaisamma.

The technical team endeavored to fix the problem once more. Given the recurrence of the issue, we requested a bus change for our comfort and safety. However, the driver and technical team assured us that the problem had been resolved.

Regrettably, the bus encountered another technical malfunction approximately 40 kilometers before Solapur at 3:30 AM. Orange Travels arranged a replacement mini-bus at 8:15 AM, which lacked air conditioning and push-back seats.

Despite assurances of a full refund, we endured a discomforting journey of over 350+ kilometers in the substitute vehicle. Moreover, the substitute bus driver caused additional inconvenience by halting unexpectedly, claiming non-receipt of payment for our drop-off in Shirdi.

Our attempts to contact customer care were largely fruitless, with frequent unavailability and unfulfilled promises. Originally scheduled to arrive in Shirdi by 9 AM on February 11th, we eventually reached our destination at 5 PM, after numerous setbacks.

On February 12th, we received a call from customer service offering only a 25% refund of the fare, which is unacceptable given the magnitude of the inconvenience and discomfort endured throughout the journey.

Kids and old aged people couldn't even have their lunch as we were already too late and everyone had their return journey booked which couldn't afford to miss.

We traveled with Orange Travels in the Platinum Sleeper class from Hyderabad to Shirdi on February 10th, 2024, with PNR:[protected].

Our journey commenced from Suchitra, the starting point of the bus. However, upon boarding, the driver promptly identified a technical issue with the bus. Despite attempts by the technical team to rectify the problem, the bus only resumed operation after a delay of 30 minutes. Unfortunately, after covering a few kilometers, it became evident that the issue persisted. Consequently, the driver diverted to their garage located in Gandimaisamma.

The technical team endeavored to fix the problem once more. Given the recurrence of the issue, we requested a bus change for our comfort and safety. However, the driver and technical team assured us that the problem had been resolved.

Regrettably, the bus encountered another technical malfunction approximately 40 kilometers before Solapur at 3:30 AM. We were stranded on the roads for approximately 5 hours, causing inconvenience to everyone, especially the children and elderly passengers. However, Orange Travels arranged a replacement mini-bus at 8:15 AM, which lacked air conditioning and push-back seats.

Despite assurances of a full refund, we endured a discomforting journey of over 350 kilometers in the substitute vehicle. Moreover, the substitute bus driver caused additional inconvenience by halting unexpectedly, claiming non-receipt of payment for our drop-off in Shirdi.

Our attempts to contact customer care were largely fruitless, with frequent unavailability and unfulfilled promises. Originally scheduled to arrive in Shirdi by 9 AM on February 11th, we eventually reached our destination at 5 PM, after numerous setbacks.

On February 12th, we received a call from customer service offering only a 25% refund of the fare, which is unacceptable given the magnitude of the inconvenience and discomfort endured throughout the journey.

Yesterday I am traveling Bangalore to Bapatla in orange travels. That bus sets and service worst and midnight bus suddenly break down, asking to drive and helping man there not responce and talking in worst words is pangers, that's customer number not working and that midnight all in standing in road, after 3 hours in response and providing another bus, that bus also same, worst behavior in drive and helping man night 8:30 I am getting in bus in Bangalore, next day 3:00 coming bapatla time and money both waste, and orange travels there have no service centres and no offices please take this action in this service

On Jan 1st night we travelled in your travels from Hyd to BGL.
We paid double charges (total 4 tickets) to reach our destination. We suppose to reach BGL by 8am, but we reached at 2pm.
We waited nearly 1.5hr for alternate bus. Finally To reach BGL we travelled in KSRTC upto devanhalli tolgate.
This is not fair. I lost one day leave and childrens absent for school.
I never faced such kind of experience in any travels.
Kindly refund my amount as soon as possible for all four tickets.

It was such an irritating trip in my life I went with told the driver rainwater was coming inside the bus he told me to just go and sleep to raise a complaint I don't mind

He was off-talking and was completely rude.

I argued with him I spent 800rs but I did not sleep he told me what I can

Please request a check with the FC for the bus, I think it was expired please check and resolve it

Below I mention bus details
PNR:*[protected]
*From:* Chennai
*To:* Coimbatore
*Boarding Date:*[protected] at *Time:* 10:00 PM (Please arrive 10 Minutes before your boarding point)

*Coach Number:* AR01H7814
*Driver Name:* PRAKASH RAJAN M R(8168CHD)
*Driver Number:* [protected]

Pls refund my money
Below I mention my UPI ID
[protected]@okaxis
For anything else pls call me at the number
[protected]

The ticket was booked from Wakkad, to Lakdipool starting on 8th and reaching on 9th
but the bus failed before 20km Solapur. around 4:00 AM

the driver was not helpful not able to provide the alternate arrangement to the female passenger
was a no response from the Orange tours and Travels customer support
OTT-14
Mobile number: [protected] / [protected]
Bus no. AR024198 ( Volvo Multi-Axle Sleeper A/C (2+1))
Seat No: L1

Passenger has to travel alone to the Solapur railway station to catch the train from solapur to hyd

Worst bus service ever. Deserves a negative rating. Never ever book this service. My mother a senior citizen took bus from bangalore to hyderabad. The bus was delayed by over one hour. We tried reaching all the customer care numbers but none got through. So she had to just wait with no clue when the bus will come. The dropping point was madinaguda near orange travels. They abandoned my mother at Shamshadabad which is 45km away from drop off point. They did not intimidate anything. The driver just fled after dropping all passengers. We paid extra Rs.1500 to bring her home in a taxi. We just get a call from an unknown taxj druver that he is droppjng my mother and we have to pay. We gad no otger optikn than to agree as tge safe return of my muther was top priority. The taxi driver told usafter dropping mymother that this is a everyday issue. Seems like there is a tie up between the auto taxi wala and the bus travels people. We placed a complaint.And requested for refund and compensation for the inconvenience caused.
So far no action taken. This case is worth being registered in a police station.
This travel is a big SCAM. Beware of this orange travels.

I already given complaint on 3rd oct. on orange bus regarding damage of luggage bag & stuff inside bite by rat in bus, but problem is not solved. no reply from otange travels, no compensation .

It was very bad experience with orange travels. I have booked a ticket for the Nagpur to hyderabad at 10 oct 23. First thing bus start to nagpur one our late and it reach hyderabad two our late than bus driver stop the bus out side of city and go down thet point. Bus will not go inside of city. And they are talking very rudely with me. I had to arrange for go to city. Its very ridiculous. So i recommend to any body who want travel in orange travels so plz dont travel whith orange travel. I will complain to rta.

I am travelling from Bangalore to pune in Orange travels. I really need help, staff is really rude and they behaved very badly.
I am asking them to stop for washroom since 2 hours but they are not stopping at all. I really need help on this urgently please help.

Hi
I am travelling from Bangalore to pune from Orange travels, I feel really unsafe here at this time . the staff is very rude and I am asking to stop for washroom break from 2 hours but they are not stopping at all. I am calling them, they are ignoring it. Please help me in this case I am stuck here, they are shouting at me badly

My daughter travelled from hyderabad to banglore on 2 oct through orange bus, after reaching her hostel room she saw bag and stuff inside is damaged by rat. bag was kept in bus backside dicky.i complaint & msg orange travel, they taking it lightly, they just message as opology & not repeat again. my costly bag & stuff is damage. i need rs.10000 compensation from orange travels.here i am uploading the photos

No communication from the operator on the fact that the bus was under repair even after I made 15 calls after an hour of struggle to reach out to the driver, he picks and tells me that the bus is under repair and I should speak to the operator. Tried that and I was asked for the PNR number and then the call got disconnected and it happened three times. Even here, this is the fifth time I am typing but your app doesnt allow submission of requests. Worst service ever received in life.

Literally I cried for the Orange travels services.. Driver shouted on passingers (on me) I must be there in hyd for an important work, I was late 5 to 6 min I requested the driver to wait just 5 min so that I can catch the bus but he said come to next stop so I came to the next stop with sufferings and lagguage and I called the driver and he said I just crossed the stop 2 min ago.. Y he can't wait for 2 min and he was very very rude and shouted on me and on my sister also Due to orange travels I missed to get the best opportunity to my carrier, I lost my ticket money, bus, my energy, and best opportunity to my Carrier Moreover they are shouted on me.. Driver was like 'evaritho cheppukuntavo cheppuko em cheskuntavo chesko', Not only driver another person who is from orange travels staff.

Driver phone number : [protected]
Name :shankar rao

I experienced the bad and very bad service response from the orange travles.

Regards
Surekha

My ticket number TS9X25602597. It has to start from patancheru station at 9:30 PM. I am complaining now at 12:05 AM. Still bus not started and we have baby of age 20 days. We don't have nothing to eat. After 3 hours of demanding driver to start, he is saying battery not working. Interesting thing is this is starting point of bus. If you don't pay penalty for our struggle we are ready to file complaint. We have all passengers with us.

I have booked ticket through goibibo app for Orange travels from Eluru to Bangalore and changed my journey date from 4th sep to 5th sep through customer care. When I am changing journey date the person who attempted my call on 2nd sep at 9.52 PM didn't inform me that after modification of ticket one time, cancellation is not possible.

Now because of some medical emergency when we asked to cancel ticket customer care team is saying cancellation is not possible which is ridiculous.

I, Mudupu Pocha Reddy, age 27, booked a ticket from JBS Hyderabad to Adilabad on August 23rd, 2023. The given time by the travels to pick up is 6PM. I started at 5:30 PM from my location and due to heavy traffic in the city I reached just 10 mins late. (The whole world knows how the traffic situation goes in all metropolitan cities specifically in office timings.) I was in contact with driver during my travel time and I also personally requested him many times to wait for just 10 mins. I reached at the given location by 6:10 but the bus was already started. I contacted the driver again and requested him to wait then and there for just two minutes so that I can trace the bus but he said that bus will be not stop and said me to follow the bus. Just imagine how can I trace the bus in the same traffic with an auto. I was exhausted with his behaviour and requested them to return my money. They simply rejected my call without explaining anything. I had planned an internal political meeting to sign on a project for upcoming general election where I failed to attend the meeting just because of this travel. I request the consumer team to please look into my query and do the needful. Thanking you!