Orange Tours and Travels Complaints & Reviews

I am traveling from Bangalore to Pune and the seat besides me was vacant. They boarded 2 passengers on the way without a valid ticket and made them occupy seat besides me. When I asked the conductor whether these passengers have a booking, he did not answer my question and just blabbered something as if caught. It was midnight, so I couldn't ask them to de-board the passengers and did put up with the ### they put me through. This is...

We have booked bus from bglr to wgl. Bus number: AR01G4143 And Ot-1055
Cleaner and driver are not accepting luggage to keep were all the luggages are kept
They are forcing to keep all the luggage in the seat were most of the place in the seat is occupied and sleeping area is very less.
It is very difficult to keep all the luggage along with us in the seat

PNR no:[protected]...

I’ve ever seen such disgusting service till date, As mentioned in orange site Wi-Fi is provided, But no Wi-Fi rash driving bus was untidy very poor worst service, And the bed sheets in the sleeper was not clean stinky smell, Over all 0/5ratings, One suggestion don’t run such services....

Worst maintenance...bus is very dirty...beds are not properly cleaned even bedsheets are not set...AC vents are not working ...tv is not working...even the way they behave with customers is also not good...never seen such a worst bus...

My family was traveling from Bangalore to Belgaum with 2 senior citizens. Firstly, they refused to pick us from the boarding point due to traffic problems and later did not even clarify about the boarding point. Boarding point issues have been seen frequently with orange travels. From pickup they just drop you in between the roads without prior intimation.
Secondly, wet bedsheets on most of the seats.

Irresponsible...

I travelled from Mysore to Chennai on orange travels dated 06.05.22, pnr no[protected]. Service no - OTT- 2030. My destination was thoriapakam. However they left us in koyembedu and said please get down this is last stop. Driver Mr. Satish was rude on tat. He told my duty is over, don't irritate us. Orange travels office was closed, mobile no was switched off. No one to guide us. Finally we took auto and paid 400 rs additionally to thoriapakam....

I am travelling with orange travels since almost 5 years now. The service quality is degrading like no other travels. The staff behaviour is the worst and they have no respect to the customers.
Every time I travel they never give tags to the luggages, whenever we ask they say they don’t have. When we question they will ask us to talk to company.
The bus always leave 15 to 20mins late from the time of departure and when we...

I was supposed to drop if at cbs bus stop at 5:30am and the driver or the helper has no idea about the location and they said its coming ahead and they took me almost 30kms apart and they said its the last stop. I was asking them for every single stop and they were not having any idea at all about the stops and the location. I asked them to drop me at my booked location and their answer was i dono and its very far and how can i come. Atleast...

I have booked my ticket from Hyderabad and repalle on 23rd April 2022 and bus was supposed to report at 10:55 and although it was 12 there was no proper answer to calls from the driver and worst wait over....

I know that Orange travels has its reputation and i have been a regular traveller. Today, I have received unprofessional response from the management on the delay of the buy. We have booked Chennai-Madurai boarding time 6.15pm and received intimation that bus will delayed by 1 hour which is really good thing.

But myself along with 8 passengers including ladies were waiting from 7pm and the bus came to our pickup point at 8.40pm....

Very bad service
Sudden bus breakdown and didnt even provided alternate bus service...

Hi sir,
Our bus got break down near annavaram. All the passengers were standing on road at midnight. We called to customer care nearly 100 times none of them gave proper response. They are giving rude response....

We are new to Banglore And we reached the pickup destination(BTM layout, near diwakar travels) as mention in the itinerary 1 hr before. In the last minute driver called and asked us to come to madiwala which we are not aware of and new to Bangalore. Driver forced us to come to some other place which is 10 min walk . But we have heavy luggage. Again we hired an auto for 100 Rs and reached the designated place . This has caused mental tension...

I booked ticket on orange tours and travels on 2nd April through red bus app. I haven't received bus driver contact details and tracking bus through tracking provided. However, bus did nt stopped at boarding point.. And passed in front of meand I have contacted redbus to ask bus to stop. They also do not have contact details of bus driver and I am working with red bus andd came to know that orangee tous and travels denied refund, I need my...

I had canceled a ticket PNR NO[protected]. In the app I had wrongly clicked the refund to Wallet. I am trying to contact many times the helpline. They are giving another number belonging to infinity. But they also say they can't do anything and giving head office number. But no one is responding to my complaint
I want the amount Rs 2910 to be returned to my credit card account from which i booked.
Dr Mohamed Ali...

இதுமாதிரி ஒரு ஓட்டைவண்டிய நான் எங்கும் பார்த்தது இல்லை...இரவு 1:1:30 மணிக்கு பிரோக்டவுன் ஆனா வண்டியை காலை 5:00 மணிக்கு எடுத்தார்கள்...சுந்தரா ட்ராவல்ஸ் தேவலாம்... உயிருக்கு...

Dear Orange Tem,

I have booked bus on 28March 2022 from Humnabad to Bangalore actual boarding time is 7pm but not came on time and boarding location details not mentioned properly it was mentioned only boarding Humnabad and I'm not sure exactly where to catch up the bus actually it made me tough to reach the boarding location.

Bus no KA51AD1155...

Worst service ever.. The bus was supposed to reach belgaum by 7.30 but it has stopped at hubli for an hour.. Its a passenger bus and not a goods loading and unloading.. If this was the case you shud ve informed us prior.. Will never ever book this bus.. Worst service. And no time limit to reach destination.. My rating for this travels is zero.. Never ever go relying on them. Worst worst worst.. No proper response as well from the drivers.....

I've booked 2 tickets where I need to cancel a ticket 1hr before and I didn't get a chance to cancel due to policies. The mobile number updated was for the cancelled person. Keeping this in mind very deligently, I kept on calling the driver more than 5 times and informed the driver that I'll board at Musalamma temple. I clearly informed this all the 5 times to the driver and driver also clearly acknowledged to it and agreed to pick me at...

AP16TJ6132, VIZAG TO HYDERABAD
TICKET - TR4M1299737
I have issue with driver and staff they are very rude, not even giving a chance to drink a tea, they are stopping a bus were ever they want not letting us to come out of bus, very unprofessional and rude staff....