Orange Tours And Travels — bus is not arrived as per the given time

I booked a ac slepper ticket from hyderabad to vijayawada. Boarding point is esi. Boarding time is 10:40 pm. The bus was not arrived till now to boarding point till 11:53 pm. How much time should i have to wait. Raise the complaint and do the needful. Ticket details are as below:
Dear *mohan*,

Your bus booking from *hyderabad* to *vijayawada* is confirmed. Your makemytrip booking id is *nu[protected]* and amount paid is *inr 564*.

*booking related information*

Operator name : *orange tours and travels*

Operator pnr :* 64ehp993*

Departure date/boarding time : *tue, 28 may 19, 10:40 pm*

Seat number : *sleeper (U6)*

*boarding related information*

Boarding point : *near bajaj show room landmark: esi*

Boarding time : *tue, 28 may 19, 10:40 pm*

Boarding lat long : not available

Contact details : [protected]

Drop point : *vijayawada*

To view or manage your booking online, please visit https://mmyt.biz/2K6UhXX

Contact number: [protected]