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Orange Tours and Travels

Orange Tours And Travels — Cancellation of bus on the day of travel

I booked two tickets from Chennai to Bangalore for travelling on July 10th, 2016 @10.45 pm.Received a call from Orange travels in the morning of the day of travel saying that the bus service has been cancelled due to fault in the bus and I was told that they will nor be providing any alternate arrangements to travel.Being a weekend with most of the buses running out of seats, I had to book the last two seats left in another bus by paying twice the amount .All these operators only apologise for the inconvenience caused and they say that such things won't happen in future.But they don't understand that it is the customer who is on the losing side and not them .I won't recommend orange travels for the travel as it spoiled my peace of mind along with the deep hole it left in my pocket.
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I booked two tickets for myself and my wife from Hyderabad to Tiruchirapalli by Orange Tours & Travels Pvt Ltd A/C Sleeper Bus on 15th June, 2018 for our journey on 17th June, 2018. I received SMS today stating that the bus has been cancelled due to technical reasons. In view of this, I booked tickets in Kallada Travels Volvo Bus for 17th June, 2018. This sort of cancellation is causing a lot of hardship to passengers. My ticket number is 8532828. The Customer Service Executive at Orange Tours & Travels Pvt Ltd informed that it will take 4-7 working days for the amount to get credited in my credit card account. Kindly make a note of this complaint and suggest whether consumer complaint can be raised against Orange Tours & Travels Pvt Ltd for causing hardship and mental tension. My Mobile number is[protected] and email id is [protected]@gmail.com
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    Orange Tours & Travels, Plot No : 132, Near Suchitra Bus Stop,Suchitra, Jeedimetla Village, Hyderabad, Andhra Pradesh, India - 500055
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