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Orient Electric India Complaints & Reviews

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Last updated Jan 1, 2022
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Orient Electric India Website

Orient Electric India Head Office Address

82, 1st Floor, Okhla Industrial Estate Phase - III
New Delhi
New Delhi District
Delhi
India
110020

Orient Electric India Phone Numbers

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+91 11 4050 7000
143
47

Orient Electric India reviews & complaints(309)

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I called to the customer care on July 3, 2017. There was a executive name SHAGUN SHARMA she was picking up my call and using the mute button again and again and said that as there was no response so disconnecting the call and this happened 5 time times and she didn't answer the call. While after some I called from the same phone and spoken with mother executive and that executive resolve my issue and he was able to here me.
Orient Electric India customer support has been notified about the posted complaint.
We have purchased arctic fan of 1200 mm but it is very slow from the date when we brought it.We have complaint 3 times but they tell us that this fan is already slow . So i want to say that if the fan is slow then not only manufacture it. That is what i want to say.
Orient Electric's reply, Jul 20, 2017
Hi Tanmay,

We regret the inconvenience caused to you. We request you to please share your complaint and contact details with us so that our team get in touch with you to resolve the issue as soon as possible.

For any further assistance please feel free to contact us at 91-11- 40507000 and email us at
[email protected]

Regards,
Team Orient Electric
Sir maine fan liya tha wo chal nhi pa rha hai. my contect no [protected]...my mail id- [protected]@gmail.com

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    I purchased 2 orient celing fans on[protected] from r.k.electric co., 1554, gurudwara road, kotla mubarakpur, nd-110003 model no 14-15 48AV, sr. no. 027810 and 027811 respectively vide receipt no. 11833 book no 119

    after instalation on[protected], i found that they are not delivering air properly, thus i launched the complaint no. C[protected] on[protected].

    The person who came could not solve the problem and went back saying "this model will not deliver more air"

    you are hereby requested to take action and replace these fans with new, properly working fans
    Orient Electric India customer support has been notified about the posted complaint.
    Hi Nirmal,

    We regret the inconvenience caused to you. We have forwarded the complaint details to the concerned team. Our team get in touch with you to resolve the issue as soon as possible.

    For any further assistance please feel free to contact us at[protected] and email us at
    customer.[protected]@orientelectric.com

    Regards,
    Team Orient Electric
    Previous call or complaint no. - w[protected].
    Complaint date - 27.6.17.
    Technician still not arrieved.
    He is only saying on call that, i am coming in 2 hours. Than 1 hour, than 2 hours, than next day. And so on. From last 5 days.

    Is this the facility of orient company to customers, who are buying costly designer fans.
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      Hi

      I want to register complaint against irresponsible behaviour of orient technicians in panchkula i bought cooler year ago and the last date is 20 may 2017 for warranty i register my first complaint on 8th may 2017 no response from any concern team. No body is ready to work properly firstly technician is asking for address and then warranty if we yes its in warranry then he said sir its not possible me to come to your service location we have to call multiple time and wait for long now a days family suffers a lot because of hot weather so please take course of action that the companies may respect cosumters and consumer law

      ISSUE :- cooler fan is not moving properly and humming sound is coming up from the motor we have to rotate the fan by hand every time when we turning on

      Second complaint :- 11 may 2017 no response

      Third complaint :- 13 may 2017 i got response technician came and resolve the problem and after 3-4 again i got the same issue

      Fourth complaint :- 17 may 2017 till date no response im still waiting for the technician

      Regards
      SUMIT DESOR
      [protected]
      Orient Electric India customer support has been notified about the posted complaint.
      Hi Sumit

      We regret the inconvenience caused to you. We have forwarded the complaint details to the concerned team. Our team get in touch with you to resolve the issue as soon as possible.

      For any further assistance please feel free to contact us at[protected] and email us at
      customer.[protected]@orientelectric.com

      Regards,
      Team Orient Electric
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        Recently I purchased Aeroquite Ceiling Fan on 03/05/2017 from Sun Electric Store at Gandhi road, Ahmedabad
        Once Your Technian visited my Home on 05/05/2017 to final set the installation which was installed by me on C[protected]Technian refused to install it properly at that time)
        But even though there are problems about
        No Airflow as shown 240 CMM
        No RPM as shown 310 RPM
        Even though No Airflow and RPM Comparatively More Noise
        Down take Pipe and Motor Body at central are also Vibrating even it is Gravitationaly hung to the Fan Hook Box in the Ceiling
        I complained on 11/05/201 by C[protected] and I got Sharing code but No any technician or Representative visited to resolve the problems yet

        So please do needful for the same, might be piece is defective, if it not satisfactorily repairable than replace it by Summer Saver or Energy Star Model because they are working well than Aeroquite at my other Home

        Since more than 19 Days, No any satisfactory reply or service from you

        Hope we will get positive Response and Resolution from you please
        Orient Electric India customer support has been notified about the posted complaint.
        Hi Khodidas,

        We regret the inconvenience caused to you. We have forwarded the complaint details to the concerned team. Our team get in touch with you to resolve the issue as soon as possible.

        For any further assistance please feel free to contact us at[protected] and email us at
        customer.[protected]@orientelectric.com

        Regards,
        Team Orient Electric
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          I am very dissatisfied with the service you provide!! I ordered this cooler a year ago a for my family and it stop working how it is suppose to work after two days my family thought is is normal. Then when ai came to visit my family I find out this big cooler that says tornado grand on it and it throw wind like a small fan and even more the service man charged me 350 rupees to tell me the motor is out. He could have told me this over the phone!!! Somebody better call me a replace my cooler!!!(
          Orient Electric India customer support has been notified about the posted complaint.
          My orient cooler CD7001H is having some leakage problems.
          Register my complaint and send a mechanic for the same.
          Orient Electric's reply, Jun 13, 2017
          Hi Garvita,

          We regret the inconvenience caused to you. We request you to please share your complaint and contact details with us so that our team get in touch with you to resolve the issue as soon as possible.

          For any further assistance please feel free to contact us at 91-11- 40507000 and email us at
          [email protected]

          Regards,
          Team Orient Electric
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            Dear sir,
            As the Aeroquiet model is not available in wayanad I bought the product from available location Kottayam. But after fixing this the fan is producing sound. So I contacted the customer service and raised complaint with ref no:W[protected] on May 8th.

            After several followups still none caller for repair. Today again I called customer service and got a service person number. Now they saying you have to take the fan to dealer in Kottayam itself to get it rectified.

            Please help us to sort this issue.
            Orient Electric India customer support has been notified about the posted complaint.
            It has not even been a year since I have purchased the pedestal fan and now it is not working.I hope you kindly look into this.
            Hi I had bought a table fan at 30 April 2017 band it was working good but now it is not working . So please provide your assistance ASAP
            Cash invoice no. 2673
            Serial no. 0064483
            Modal no. Table27
            Purchase date[protected]

            Hi Varghese,

            We regret the inconvenience caused to you. We have forwarded the complaint details to the concerned team. Our team get in touch with you to resolve the issue as soon as possible.

            For any further assistance please feel free to contact us at[protected] and email us at
            customer.[protected]@orientelectric.com

            Regards,
            Team Orient Electric
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              I was purchased orient induction top at the end of nov-2016. i got a failure product. then i complained to the shop person...
              +2 photos
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              R / sir
              I purchased a wall fan 45 on 20-4-16.
              This was not working from last week. i registered a complained on 12-4 — 17 at 11.20am (complain no c[protected]).
              *you give confirmation that our technician should come within 24-48 hr.
              • but till now no one come in my office to repair.
              • again i call to customer care on 13-4-17, your floor supervisor mr. shivnaryan give me a no [protected]. i call on this no many times but this no is switch off.
              • again i call to customer care at 12:10 noon. mr. saroj attend me and he transfer my call to mr. aakesh (explanation deptt.). aakesh give me another no [protected]
              • i call 3 times to this no, finally he refuse to solve my problem.
              Sir what i can do??? i dump your orient fan in dustbin or you will repair it. it’s on you
              * i totally fad up to follow you

              Jai kishan
              [protected]
              Orient Electric India customer support has been notified about the posted complaint.
              Hi Jai,

              We regret the inconvenience caused to you. We have forwarded the complaint details to the concerned team. Our team get in touch with you to resolve the issue as soon as possible.

              For any further assistance please feel free to contact us at[protected] and email us at
              customer.[protected]@orientelectric.com

              Regards,
              Team Orient Electric
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                Bought stand fan on 26th March 2017 in Lucknow.
                Complained several times but the problem wasn't solved.
                The engineers took the fan with them but couldn't repair it.
                When asked about the issue they replied that fan works like this only.
                We asked for replacement as the product delivered was defected on this customer executive went dead ear.
                Complain Nos. [protected],[protected], [protected].
                Model No. Stand 37
                Serial No. KF16 16LH 0042293.

                Several visits have been made but they couldn't repair the fan.
                I am looking for a replacement, if they can't I want refund.
                +3 photos
                Orient Electric India customer support has been notified about the posted complaint.
                I have brought orient fan in last 10months ago.. Its work not in probably, , , so please sent technician
                Hi Bhaiyuroy,

                We regret the inconvenience caused to you. We have forwarded the complaint details to the concerned team. Our team get in touch with you to resolve the issue as soon as possible.

                For any further assistance please feel free to contact us at[protected] and email us at
                customer.[protected]@orientelectric.com

                Regards,
                Team Orient Electric
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                  We purchased Pedasteral Fan Model Orient Tornado four years back. One month back there was a problem for the fan that loud sound is coming. Immediately we informed the company over toll free no vide complaint no C[protected], company representative approached us and taken Rs.300 towards service charges, and repaired the fan but the problem was not resolved . Now again I telephoned the company but they are keeping a deaf ear too.
                  Our address V V Ramana Murty,
                  Hno 11-47/1, FCI Colony,
                  Indrapalem, Kakinada Pin 533006.
                  Mobile no [protected].
                  Orient Electric India customer support has been notified about the posted complaint.
                  Apr 09, 2017
                  Updated by [email protected]
                  We purchased Pedasteral Fan Model Orient Tornado four years back. One month back there was a problem for the fan that loud sound is coming. Immediately we informed the company over toll free no vide complaint no C[protected], company representative approached us and taken Rs.300 towards service charges, and repaired the fan but the problem was not resolved . Now again I telephoned the company but they are keeping a deaf ear too.
                  Our address V V Ramana Murty,
                  Hno 11-47/1, FCI Colony,
                  Indrapalem, Kakinada Pin 533006.
                  Mobile no [protected].

                  Again I received a call from the company Orient Elec.Director, Refunds, Orient Electr.Mr.Batnakar for refund of money of Rs.3500 but the said representative asked for bank details, and the said amount was debited to my account instead of credit. Now the company cheated me vide phone [protected]
                  Apr 09, 2017
                  Updated by [email protected]
                  We purchased Pedasteral Fan Model Orient Tornado four years back. One month back there was a problem for the fan that loud sound is coming. Immediately we informed the company over toll free no vide complaint no C[protected], company representative approached us and taken Rs.300 towards service charges, and repaired the fan but the problem was not resolved . Now again I telephoned the company but they are keeping a deaf ear too.
                  Our address V V Ramana Murty,
                  Hno 11-47/1, FCI Colony,
                  Indrapalem, Kakinada Pin 533006.
                  Mobile no [protected].
                  Soon after making complaint in this website immediately I got a phone call from [protected] and [protected] representing as Director, Refunds, Orient Electric Co. and informed us "that we are directed by Govt.to refund the fan cost to the consumer provided information of bank details of the consumer, immediately my bank account was debited with Rs.3, 500 which was a fake call. I could not know how I got a fake call soon after placing the complaint in this web and telephoning to [protected]. Now I was being cheated by X for a sum of Rs.3500, consumer be aware
                  Hi V V Ramana Murty,

                  We regret the inconvenience caused to you. We have forwarded the complaint details to the concerned team. Our team get in touch with you to resolve the issue as soon as possible.

                  For any further assistance please feel free to contact us at[protected] and email us at
                  customer.[protected]@orientelectric.com

                  Regards,
                  Team Orient Electric
                  Sir mein Jalandhar Punjab se hu mene Bedi electrical se orient jazz ceiling fan purchase kiya tha Date 31/03/2017 ko but first day se hi isme problem hai ek to voice bohat aati hai second speed ek dam chalte chalte kam ho gyi kai bar complaint ki but fan sahi nahi hua plsss aap is product ko replace kra dijia thanku

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                    The stand fan has already got repaired by tech 4 to 5 times in last 1 year.. It automatically stop working, buttons coming out, making so much of noise. Last Complaint no. is C[protected]. In warranty if product is giving so much trouble than what will happen after warranty will be over.

                    We need a replacement or refund of the product.

                    Customer care executive are so rude that they don't even listen to our queries.
                    Orient Electric India customer support has been notified about the posted complaint.
                    Hi FalgDiya,

                    We regret the inconvenience caused to you. We have forwarded the complaint details to the concerned team. Our team get in touch with you to resolve the issue as soon as possible.

                    For any further assistance please feel free to contact us at[protected] and email us at
                    customer.[protected]@orientelectric.com

                    Regards,
                    Team Orient Electric
                    It not working and heat or not coming heating element burn so request your technician
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                      I purchased 4 aeroquiet fans recently, considering the less noise quality . However one of the fans is too noisy and it is definitely surprising, considering the high cost of the fans . It really makes me sad, as I had changed all my fans to aeroquiet fans, I in fact, had waited for its launch, and had lived for 15 days without fans, having sold previous fans to a shop. I request for an immediate action please .
                      Orient Electric India customer support has been notified about the posted complaint.
                      Hi ak_purswani,

                      We regret the inconvenience caused to you. We request you to please share your complaint details and contact details with us so that our team will resolve the issue as soon as possible.

                      For any further assistance please feel free to contact us at[protected] and email us at
                      customer.[protected]@orientelectric.com

                      Regards,
                      Team Orient Electric
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                        I bought a orient gratia 1200mm topaz gold fan from pepperfry and got the delivery on March 1st. Soon after installation, we found that the fan isn't working at all. The electrician has confirmed that the problem lies in the fan and not the electric wiring or anything else. Request orient electric to take steps to get the fan repaired cos it is within the warranty period.
                        Orient Electric India customer support has been notified about the posted complaint.
                        Hi Anwesha Deb,

                        We regret the inconvenience caused to you. We request you to please share your complaint details and contact details with us so that our team can get in touch with you and resolve the issue as soon as possible.

                        For any further assistance please feel free to contact us at[protected] and email us at
                        customer.[protected]@orientelectric.com

                        Regards,
                        Team Orient Electric
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                          Their portal is very badly designed and managed. till we pay the Price of the material we will not come to know the actual shipping date. .. once the payment is done.. we will come to know about the expected shipping date. but not the expected delivery date. .. even in the order confirmation email, the customer care email id is mentioned wrong. i am feeling like it is a fake website.
                          just today i have ordered one item.. so now its my time for waiting.
                          Orient Electric India customer support has been notified about the posted complaint.
                          Hi Gujran,

                          We regret the inconvenience caused to you. We would request you to please share your complaint details with us. We would forward the same to the concerned team and resolve the issue as soon as possible.

                          For any further assistance please feel free to contact us at[protected] and email us at
                          customer.[protected]@orientelectric.com

                          Regards,
                          Team Orient Electric
                          Dear Orient

                          I have mentioned earlier the issue, i will again list down in points

                          1) http://www.orientelectriceshop.com is "UNSECURED" web site for online shopping.
                          2 Till we do the payment, we will not come to know the actual Dispatch Date of the item in the Cart.
                          3) Even after the payment is done, we will not come know the Actual arrival Date of the Product.
                          4) The Confirmation email sent from this website is having wrong email id of customer care "Email : [protected]@infibeam2.net"
                          Contact Info :[protected]"
                          5) the whole online shopping experience is worst and dont' know about the service provided by the Orient.

                          I have ordered few material from this web site. so i will wait till it arrives and then if arrives then i will update further.
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                            The pedestrial fan has already got repaire by tech 4 time in 1year.. It automatically stop working. We bought it in last may 2016. Got warranty for 1year. Now we are complaining for the 5th time. Complaint no. C[protected]. We need a replacement of the product or want a warranty extended. Kindly solve the issue since the product has not even worked properly for 1 year.
                            Orient Electric India customer support has been notified about the posted complaint.
                            Hi VyshnAvi Nair,

                            We regret the inconvenience caused to you. We have forwarded the issue to the concerned team. Our team will resolve the issue as soon as possible.

                            For any further assistance please feel free to contact us at[protected] and email us at
                            customer.[protected]@orientelectric.com

                            Regards,
                            Team Orient Electric
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                              I have complained regarding change of fan motor in october 2016. That time i was conveyed by service centre that i have to pay rs 1200 for motor and 200 for service charges. When they came to change they said me price 1500 and 300.

                              Now again i made complaint for the same and now price said by them 2300 and 200.
                              Could you pls give me the exact genuine price. Else i will compliant this to consumer care.
                              Orient Electric India customer support has been notified about the posted complaint.
                              I have 2 ceiling fans, both not working . Their details are :-
                              Fan 1, model no - 1200mm summercool
                              Fan 2, model no - 1200 mm new breeze

                              Hi mkkukreja,

                              We regret the inconvenience caused to you. We would request you to please share your complaint details with us. We would forward the same to the concerned team and resolve the issue as soon as possible.

                              For any further assistance please feel free to contact us at[protected] and email us at
                              customer.[protected]@orientelectric.com

                              Regards,
                              Team Orient Electric
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                                I bought 4 units of top end models with remote and changing lights 2 months back, there is nagging noise and also intermittently big noise. I logged complaints over help line, I got SMS from them that issue is solved even without any service engineer coming to my house. Such joke and pathetic and cheating bogus company. After I sent multiple emails to them, one engineer came and could not solve issue, he told he will send more technical person to solve issue, it happened 3 times, no skilled person, no call, no visit, wastage of time and money. Cheap company fooling customers, beware of Orient fans company
                                Orient Electric India customer support has been notified about the posted complaint.
                                Hi Nikhil Deshkari,

                                We regret the inconvenience caused to you. We would request you to please share your complaint details with us. We would forward the same to the concerned team and resolve the issue as soon as possible.

                                For any further assistance please feel free to contact us at[protected] and email us at
                                customer.[protected]@orientelectric.com

                                Regards,
                                Team Orient Electric
                                Orient Electric India Complaint Status Update [ID: 1485742]

                                We would like to know the status of above mentioned complaint status lodged on 3 rd feb 2017
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                                  I have bought orient fans bill DT enclosed at image file .. Fan abruptly not working which has been given for service at AEEC stores at kalpakkam complaint register copy also attached.. After 8 months of long wait no response turned back from distributor / orient company people ...please replace the orient fan which has been defunct after 2 months o[censored]se
                                  Regards
                                  Sasikumar G
                                  [protected]
                                  [protected]@gmail.com
                                  Orient Electric India customer support has been notified about the posted complaint.
                                  Feb 09, 2017
                                  Updated by Sasikuamr
                                  Complaint not yet resolved
                                  Hi Sasikumar G,

                                  We regret the inconvenience caused to you. We would request you to please share your complaint details with us. We would forward the same to the concerned team and resolve the issue as soon as possible.

                                  For any further assistance please feel free to contact us at[protected] and email us at
                                  customer.[protected]@orientelectric.com

                                  Regards,
                                  Team Orient Electric
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                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                    Orient Electric India — Refund my money

                                    From:-
                                    Paresh C Saraiya
                                    B-402, Sutravihar CHS,
                                    Maharshi Karve Rd,
                                    Naupada, Thane
                                    Tel-...
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                                    Sir I purchased Orient Wall Fan 400 mm Wall 47 on[protected] from M/s.Goodwill Enterprises, Indian Chamber Building, Guntur - 522 001, Andhra Pradesh. I approached two times, they sent the appliance to M/s Sharada Electricals, R.Agraharam, Guntur for repairs. But, no use. I am retired Auditor, I contacted M/s Goodwill Enterprises, but they are giving irresponsible and reckless answers. So, kindly replace the piece as early as possible. Thanking u.
                                    Orient Electric India customer support has been notified about the posted complaint.
                                    Hi R V Raja Rao,

                                    We regret the inconvenience caused to you. We would request you to please share your complaint details with us. We would forward the same to the concerned team and resolve the issue as soon as possible.

                                    For any further assistance please feel free to contact us at[protected] and email us at
                                    customer.[protected]@orientelectric.com

                                    Regards,
                                    Team Orient Electric
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