Orient Electric India Complaints & Reviews

We phase some issues in the celling fan which we recently buy in offline.

I have purchsed this fan from Amazon. The company never contacted or responded for installation and I had my electricion follow the video to get the product installed. However, the fan does not work properly. It sometimes does not switch on and other times, it switches on briefly and automatically switches off after a few seconds. The light also does not stay on for a second, just turns on and switches off immediately. I have tried the app as well and it does not connect. I have tried customer care and they asked me to contact a local service provider, who has not responded. I have paid a good price for this product but am feeling disappointed now. Really shocked with the customer service of Orient Electric.

Since 25th of Feb, I have been chasing your customer care to repair my fan. They've continuously given me new concern numbers everytime I called.
NC[protected],
NC[protected],
NC[protected]
But the numbers of repairmen they provide me, don't answer calls.
Today I called 5 times, wasting 1.5 hours, a guy named Neeraj answered my calls. He kept trying to transfer my call to a supervisor and the supervisor kept cutting my call. Finally the supervisor got connected and this guy had the worst attitude Ive ever experienced. He didn't show the least bit of concern that I've been facing challenges since 25th of Feb. He spoke like he was doing me a favor and he YET AGAIN CUT MY CALL.
TO HELL WITH ORIENT FANS. ITS A SHAME FOR YOU HAVE GOOD PRODUCTS BUT YOU HAVE A VERY UNPROFESSIONAL STAFF, WHO HAVE NO CLUE HOW TO HANDLE GUEST COMPLAINTS.
SHAME ON YOU GUYS.

Dear Team

i would like to bring your notice of my OLA experience the same was pathetic interms of products and service

please find below list of events

1. Initially i had booked 5-6 times for ola test drive however no one visited ( test ride booked with mobile number [protected])
2. After awaiting for long time i visited ola experience center -Begumpet - there no one responded first time and second visit Miss Navya explained features
3. i had booked my vehicle on 14.02.2023 and expected date of delivery wa on 26.02.2023 however vehicle arrived later somewhere 28.02.2023
4. I selected my delivery location as begumpet service center however the same is delivered at kukatpally, requested multiple time to get from begumpet yet still no response
5. I had uploaded my address proof of as bank statement ( seems passbook accepted as address proof but not bank statement, surprised that this new tech times who will take passbook) and vehicle registration slot booked as per aadhar address which is 20 km away from my current address
6. On 04.03.2023 i had purchased order for home charger installation and as per schedule the same was supposed to be delivered on 07.03.2023 however the same got delivered on 10.03.2023 and yet no one visited for installation
7.Trying to reach ola support care however my call not getting connected for service request and getting message as my mobile number not registered but in the same call my call getting connected for purchases
8.Sent mails to ola support 4 times however not one reverted yet
9.On 15.03.2023 i had visited ola experience center and met Mr Harsha yet no response and mentioned that it will take one good month for home charger installation as the same is depending on third party service provider ( OLA to justify on this), requested for contact points to escalate however Mr Harsha and Miss Navya denied for their manager number/ email id nor any grievance mails ids
10 vehicle got delivered n 02.03, 2023 however insurance was effective from 16.02.2023 ??

now no one responding

Dear Sir,

I purchased an Orient Room Heater from M/S Baldev Electric Co, located at 5 Prem Jeet Market, near Aarti Chowk, with GSTIN: 03AAUFB7260K1Z4 on January 20, 2023. I have the original bill, and the company has given a two-year guarantee. However, my heater is not working, and I have lodged a complaint three times with the dealer, M/S Orient Electric, but I have not received any solutions to my problem.

I am requesting your kind assistance in resolving this issue with my heater. Please advise me on what steps I should take next.

Thank you.

Krishan Kumar
Shop No. 5, New Shopping Center,
Ghumhar Mandi, 141001
Ludhiana, Punjab.

I have purchased a water heater before 6 months from your company but now it is not working at all . It doesn’t heat the water but it has the red light on it but the water is cold in it . Please send some workers to fix ta problem . As it has 2 years warranty on the product.We are facing a big problem due to this issue Please fix it as soon as possible . For my address please call at [protected]

My complaint number is 2763895 i have registered a complaint about the serious issue in my scooter brfore 5 days the front suspension bolt is fall of and all the buttons except power are not working, there's a front brake noise while reversing the scooter indicator button horn button headlight high beam/DRL button are not working, scooter grab rails are loose and unable to open charger flap and close properly i have tried contacting ola customer care they said my problem will be fix within 72 hours but until now i am just getting calls from service center and asking for whats the problem but nob3is coming to rectify my scooter issues its ridiculous i am now repenting buying ola electric.

I have purchased through Flipkart vide Invoice no.-FAC6EU[protected] dated 28.05.2022 an Orient Electric 85 Ltr. Desert Cooler. The flipkart has provided a old outdated cooler and major fault found and i have requested to replacement, but flipkart cancelled it on 31.05.2022. The Orient Electric India has given a Guarantee Card of
aforesaid cooler for 1 (one) year. Some minor issues regarding cooler were resolved by Oriant Electrical India. A major issue found regarding cooler, I have file complain no.- C[protected] dated 01.10.2022 for service. Company not provide any service till date. I requested to Orient Customer Care no. [protected] a lot of time. But no response given by Orient Electrical India. Company is failure to provide the service. Company should replace the cooler as per terms of condition of Guarantee Card.

Orient geyser 15ltr model no. WF1501P and geyser is under warranty. I have complaint around 15 days no one came my house and company helpe line no. I call and its tell me it is your complaint is pending and service center does not accept my call and I have complained orient help line and company sent me this msg "Dear Customer, your call NC[protected] has been registered, share your experience. Highly Satisfied - 6937 Satisfied - 3400 Dissatisfied - 9933, for any further asst, call [protected] Orient Electric".
My complaint not solved
Orient Customer Care Number : +[protected]
Service Center is near me it is in Bhopal Address Phone Number SAI CUSTOMER CARE 68, RACHNA NAGAR GOVINDPURA BHOPAL 462016

My name is GAURAV DOHARE
SEHORE MADHYA PRADESH
Email [protected]@gmail.com

This brand should be stopped.
The fan is running very slowly in 7 months. Orient ones are not being built after complaining. Just talking for 24 hours for 5 days. But no one came.

I am facing issue in electric geyser of orient, current is passing in through water aleeady complained in customer care 15 days back but no action has been taken yet. Very pathetic and unprofessional service from orient. Hoping to get it solved soon after this.
C[protected] - ticket number with orient registered but no action taken yet.

Electric glejer Water leakage from 1 month onwards

Its been 6 month to my ceiling fan of orient i tome till now i have called customer care for more then 100 times but all the time they are saying they will contact me soon but i dont know the meaning of soon eigher a year or two.
Its a humble request to anyone who is reading this never buy product from orient they are 0 in service.
My complain no. - C[protected]

I bought orient Electric ceiling fan from amazon on 31st August 2022. Within a week the fan started rattling sound nd did not stopped till date. The sound is so annoying that even we cannot sleep peacefully during the night. I want the orient company to stop making faulty products and stop cheating customers.
Im attaching the invoice from amazon for your reference.
Its a 2years brand Warrenty so please replace me with a new ceiling fan along with free pick and installation service as the problem is from your end. If the vendor is not ready with the following terms please be ready to face the consequences and court orders to close or seal the company.

The complaint was registered on Aug 21. The video of the fan noise was sent to the service engineer on Aug 27, he immediately reverted back that blades need to be changed. He said he had put the request for the blades and will be available in 3-4 days... Blade then came after 10 days. He said he will come and install soon but he has not come since last 10 days from blades received. He doesn't pick up the phone. Do not call back or reply. I even complained to his colleague who picked up phone but still no results. It's really pathetic service of Orient in a mega city like Ahmedabad. Call ID W[protected].

It's more than a month now. Please do the needful at the earliest.

I have purchased ceiling fan with 5 blade and lights. This product is faulty with lights holder. I am chasing customer care since 2 months. Every time they take my complaint and cancel my complaint by themselves. Now they are asking money to replace. This is a kind of fraud with me.

सर्विस सेंटर में मेरी कॉल receved नही कर रहे है मैंने अपने सिल्लिंग फैन की शिकायत 06/09/2022 को की थी अभी तक कोई भी विज़िट मेरे पास नही हुई है। मुझे ऐसा लग रहा है कि मैंने इस कंपनी का प्रोडक्ट ले कर ग़लती कर दी है मुझे स्पष्ट रूप से बता दिया जाये कि मेरी मुझे sarvce कंपनी की ओर से दी जायेगी या नहीं नही मुझे रिटेलर के पास अपनी शिकायत ले कर जाना होगा।

The complaint was registered on Aug 21. The video of the fan noise was sent to the service engineer on Aug 27, he immediately reverted back that blades need to be changed. He said he had put the request for the blades and will be available in 3-4 days... However, it's more than a week now and blades are not replaced. The reference ID is [protected] and call ID is C[protected].

Please do the needful at the earliest.

Hi,

We are from Swasthya Multispeciality Hospital Pvt Ltd., We bought Orient Light Panels for Our Hospital, But After some time only they are not working properly and we have tried to reach out to everyone dealer is not reachable now and your representative are not even talking properly, they are even threating us on the call as well.
So we would like file a complaint against the representative :

Name : Munish Kumar
Contact No: [protected]

We even tried to reach out thorough customer service and Mr Rajat guided us to contact
Name: Amitabh Saxena
contact no:[protected]

and Mr Amitabh Saxena is not even picking up the call after we tried to call him multiple times.

This all scenario is really bothering us about your company and what type of service you are providing here to the customers.
Please look into the matter and get it resolved as soon as possible.

Ragards
Rohit Gulia
contact no : [protected]

I raised the complaint about my malfunctioning geyser 40 days back, following up to which a technician visited and saw that the tank is leaking. and because of which the lower outer body got rusted.
He told to replace the tank since it was already under warranty. When he came back with new tank he said the outer lower body also needs to be changed. So, I told to add in the complaint and let us know what exactly needs to be done to get it working.
For few days (almost 15 days) we didn't get to hear from him. I called to know about the status to which he doesn't answer and redirect me to his supervisors.
I again raised complaint then through customer care but no action has been taken till now.
I have completely lost my faith in this company and the services it provides. Kindly help here.