Orient Electric India Complaints & Reviews

I had purchased 2 Orient Actus water heaters on 21/11/2012. However on 2nd March 2013 one of the geysers stopped heating water and we called their customer care[protected] to complain about it. The 2nd water heater too had started giving out a burning smell. We were given a complain number C[protected] and were assured that a technician would get in touch with us in 48 hours. We waited for 48 hours but no one called us so we called back and were given a number for their technical support in charge Mr. Manoj (mobile number [protected]). Even though we were covered under warranty we still had to call. When we called Mr. Manoj He said he was driving and would call back after 10 mins but the call never came the entire day.We then called Mr Manoj again the next day and again he said he would check why the technician had not visited and would call back but he didn't call us back. Repeated calls to the call centre only ended up with the same statement "we will check and get back" but there was no call from the call centre end nor from Mr. Manoj nor from the technician. When we called again on 11/03/2013 we were told that a technician had visited our place but the door was locked. This is a complete LIE considering that I am at home all day and so are my wife, mother and grandmother. Also my society has intercom service where the security guard calls and informs us of any visitors that visit the building asking for us and there is a register where entry of the same is done. We have not received any call on the intercom from the security informing us that a Technician had come so Orient is lying when they say that a technician has visited us. We have now been given a fresh complaint number on 11/03/2013 reference no C[protected] but we have still not received a call from the technician. I feel cheated as I had bought the water heaters to save on my Gas cylinder bills but now I have to use my gas cylinder for the last 10 days thanks to Orients callous behavior. Will Orient refund the amount for my Gas cylinder bills? If they do not have technicians or the courtesy of how to treat their customers kindly request Orient to take back the water heaters and refund the entire amount I had paid for this worthless piece of junk.

I would like to share the bad experience faced by Orient Company. I purchased fan in May 2012 of Orient Company from Borivali East local dealer, after installation of fan, I found it makes noise from fan blade. I asked the dealer about this, he suggest me to complaint in company. I started exercise from that day for service request in company. I started complaining in customer care center of Orient Company and they promise me to send the technician at the earliest. After few days the technician had visited to our place and try to solve the problem, but he unable to solve the problem and promise us to get new fan blade replacement. But, hence till date today is 24 Aug 2012, they are still promising for service and no one has turned. I and my family are fed up with the fan noise and doing complaint against company. I urge to consumer forum to blacklist such company which give false promise. And even dealer should stop selling such product. I would be happy if the consumer forum take some action against such company. So customer start believing such website.
Thanking you

I sent the following email to [protected]@orientfans.com on 6th of July, 2012. There has been no call-back or any semblance of support whatsoever. The customer care is very lackluster and it clearly reflects the Orient Fans company's policy towards its customers. WHich is sell and forget it. Let the customers be at the mercy of their luck.

___________________________


Dear Sir/Ma’am,

I bought an Orient PSPO Table Fan on 21 June from a Dealer Named “Allied Electronics” in Sec-3 Market, Rajendranagar, Sahibabad, Ghaziabad.

After one day the Fan stopped working, there was a lot of noise and there was electrical spark from the motor and finally it stopped.

The dealer washed his hands off any responsibility, he totally ruled out a replacement.

I have been calling Orient Customer Service, the only Customer Service I received so far is a Complaint # C[protected]

The agents have been making false promises day after day, “Sir, very sorry to hear that” and “Someone will visit your home soon” and phrases like that. But in reality, nothing happened, after almost a week after calling Customer Care.

I am sure this email will go unnoticed and you not even be sorry. I don’t really expect anything else from Orient PSPO. This was a very bad experience.

Thanks and regards.

Jagannath Basu

[protected]

SF2, Vardhman Estate
RajendraNagar Sec-3
Sahibabad, Ghaziabad
201005, UP

Rajiv Sharma
A/29 Adishwar Society,
Nikol Road,Naroda,
Ahmedabad-382330
Hi! I purchased a Orient Stand fan Model 31 on 10th May 2012 & It stopped working on 15th of May 2012 . I've registered a complain on the same day but the problem hasn't been rectified as yet.

Hi,

I bought an Exhaust Fan of M/s. Orient (Model- Air Flow) on 5th May 2012 from Kalra Electricals, Amar Colony, Lajpat Nagar at the price of Rs. 1,100/-. This fan never gave us the desired result and was very slow from the day one. On top of that the fan has stopped working within a week of installation. It just gives a humming sound upon switching it on.

Upon calling the shopkeeper (Kalra Electricals), I was told to contact the company's service center directly on phone numbers[protected] & 27298193. I am calling on these numbers since Saturday but nobody is picking up.

At last I took the number of their HO in Okhla Phase-3, New Delhi and called their board number[protected]. My call was answered by Mr. Varun in Services. He also suggested me to call on phone numbers[protected] & 27298193 and talk to Mr. Raj Kumar & Mr. Varun there. I called on these both numbers more than two dozen times again but no avail, nobody picking up.

Then I called Mr. Varun again in their HO. He said that I will receive a call back in 20 minutes but these orient guys are not aware of call back and of customer orientation, so not received call from him.

I need to say as follows:

1. I don't need a fan which goes off within a week and want a full refund of my amount I paid for the fan.
2. Nobody should buy orient fans from immediate effect, as Orient Company doesn't care their customers, as nobody is even interested to listen customer's grievance.


Please provide an immediate resolutoin to it.

I can be contacted on:
phone:[protected]
mail: [protected]@yahoo.com.

Regards,

Arjun.

Rude behavior and false promise.. by technician

Hi there my name is anil sivadasan i purchased a orient fan from mira rd shop ... that fan has issue with air ..hence i gave complaint to orient fans on
5 apr 2012.. technician came on 9 th and without asking which fans has issue .. straight away ... said that you will not get more air then this .. technician name is Bhagwan praharaj from fort branch ... after that he said that there is issue with fans blades and said that he speak with his incharge and get it replaced but he dint reported that to the company ... and closed the complaint ... however i was waiting for reply hence i called today on 16 april to know the status ... n got to know from in-charge Manish kadam that technician dint informed abt the blades are faulty and took a new complaint ... please do the needful for this kind of behaviors from branded company like orientfans ... and u can revert me on my email :[protected]@gmail.com

i have purchased room cooler (orient tornado Dx ch 6001B) from ALPLINE INDUSTRIES ,3711-14 ,DARYA GANJ,NEW DELHI)on dated 6/4/2012.S.NO- 109021.same day when i started i found heavy noise in the instument. my complaint no is FAR[protected].PL. LOOK and rectify the problem immediately.i have spent 8500 bugs for this valuable named ORIENT.if these type of industies give us so unreliable products then how we faith on branded products.

pawan pathak
manager,india today group.
[protected]

Though orient fans are one of the costliest fans and they spend a lot in advertising and M.S.Dhoni but their ceiling fans are the worst.within 6months fan is giving some humming sound which after much argument they accepted that the fan motor is faulty.
Now after this their technician came & told us that he will only remove & give the motor which we have to go to our retailer & get it changed and again get it fitted by ourselves.

Blades were also faulty which they didnt change.

the wise words of the service engineer some Ajay "we would be thankful if you give our complaint as we require it"

PLEASE DONT EVER BUY AN ORIENT FAN
instead of giving you cool air it will hot up your mind

I purchased 6nos of 1200mm SUMMER CROWN fans on 17th March 2010; from VANDANA ELECTRONICS, BORIVILI WEST, MUMBAI. Its canopy is of very inferior quality ( view the attached photo). Within a year it breaks like egg shell breaks. Anybody might not have heard such a poor quality product marketed by a well known company. I made a complaint to customer service and my complaint no is 1505 for replacement of all the canopy. Until now it is not rectified. No proper response from the service center. I sent few emails to company, but no reply until now.

i have purchased a fan on orient company on 24/09/2011 means just month and it has gone bad within a month i have made the complain to the orient fan customer care a week ago and the lady there in customer care does not have any manner how to talk. and even she just keep on delaying the date and when we told her that its more than a week of complaint and i[censored] dont send your engg then v vll complaint to consumer forum and she without any fear is saying to us that do what ever u want. I really want to say the service level of orient fan has really gone bad and its service is digusting. please help us with the problem

I purchased eight orient pspo ceiling fans from authorized agent six years back. Within guarantee period of two years almost all fans gave slow speed problem which were sorted out by the company.Now,after four years four fans are giving noise/slow speed problem.Mr. Gagandeep Manager was contacted but he is helpless. It is strange for me that Mr. Birla,s brand name company fans are going faulty in such a short period.What is the use of purchanging brand name company fans at higher rates than local brand fans?

i buyed an orient fan on 16/5/2011.after few hours it started making noise.a few days passed the frequency of the noise increased.i took back the fan to the shopkeeper he changed the fan telling may be the product had some manufacturing default.again when we used the other fan of the same company it also started making noise like a very old fan.again the noise is too loud that i was not able to sleep and work.again i went to the shopkeeper and told to change the fan of another company he told he don't have any other company's fan.my fan is under warranty period,i want my fan to be changed as the shopkeeper is giving me the same defaulted pieces of fan.i don't have time to waste changing fan's all the time.so, please help me out and tell the dealer to change the fan and give me the fan of other company as the default is in the manufacture of all the fans made by this company.
ORIENT PEAK AIR-PRODUCT
NO-067601
SHOP NAME-NEW PREM WATCH CO.
UPPER BAZAR, MODINAGAR
DISTT. GHAZIABAD-201204

I bought 3 Orient pspo fan from authorised dealer Metro electicals, Super marcket in ,Bharuch.on 28.10.10 At the time of fitting 2 out of 3 fans having problem of noise. The dealer replaced the fan, the newone also has noise problem & now dealer repaired it with change the bearings.It couldnot work & noise problem at there.Dealer once again change the bearings but they are not success.Now they told me that company person visited & check the problem but tiil date no body visited & problem is still. Time is going on............ I Frequeently ask the electricians who fitted it & also to dealer....no result. Initialy dealer give good service but now i think he also tired with Orient fans complained.

Pls, do needful & rectifide the problem.

Shyam Desai, 1522,Suryanarayan society Bholav, Bharuch,[protected]

Hi All,

This is to bring to your attention that I bought orient fan 48" from Laxmi Stores Antophill , mumbai - 37 vide case memo number 409 dtd 11JAN2010 under your warranty reference number Hurricane 073857 which is two years , however dtd 26march2011 the fan all of sudden fell down on my Wife due to breakage of the rod connecting the fan.This accident has caused severe injury to her which could have become even more critical.My observation is that the broken rod was of sub standard quality.
I putforth a humble request to sell good quality and standard products in the markets to avoid such instances.

Thanks
M.Viswanathan
Block A/3, bldg no 1, 1st flr,Room no:109
Opp wadala fire brigade
Antophill,mumbai-400037

SIR,
I BOUGHT 12" ORIENT WALL FAN FROM RAJPUTANA ELECTRIC WORKS STATION ROAD KAISER GANG AJMER 305001 ON 13/09/2009
IT WAS BECOME JAM SO I TOOK IT TO THE ABOVE SAID DEALER ON 9/10/2010 HE GAVE ME G R NO 70999 BUT AS ALMOST TWO& HALF MONTH PASSED AFTER SEVERAL QUERIES HE DID NOT RETURNED IT

4 Orient Fans purchased from M/s Shree Bhairavnath Electric on25/9/09 with a 2 yrs warranty, The fan blades have rusted and have started making noise.
Complaint no 132 registered on 16/10/10 . Person visited and inspected and assured replacement, but till date after repeated phone calls just being assured everyday that their representative will come and no one shows up causing a lot of inconvenience. This kind of service was not expected from a company like Orient.

TWO MONTHS BACK I HAD PURCHASED A WALL FAN FROM A DEALER IN GHATKOPAR, MUMBAI. JUST AFTER FEW WEEKS, THE FAN IS NOT WORKING PROPERLY, NOR THE OSCILLATION FUNCTION IS WORKING. TRIED TO CONTACT THEIR CUSTOMER SERVICE, BUT TELEPHONE LINES NOT OPERATIVE, ALWAYS BUSY. THEN I TRIED TO LODGE A COMPLAINT THROUGH ORIENT FANS COMPANY WEB-SITE, BUT THERE IS NO SUCH WEB-SITE OPERATIVE AS MENTIONED IN THE GUARANTEE CARD. THEN I GAVE EMAIL FOR THE COMPLAINT ON CUSTOMER SERVICE, BUT THEN THERE IS NO REPLY.

I bought a Orient Tornado Pedestal Fan from Moti Sewing Machinery Co Bapujinagar Bhubaneshwar, on 04/06/2009 with six month i had noticed the front guard of the fan got completely rusted. I approach the said dealer but he did not responded to me and said that rusting is not covered. I have carefully read the Guarantee card where company is giving 2 years guarantee on the product and there is no exclusion for the guard in the sheet.
As am not getting the service form the dealer or the company, hence I am approaching the Honorable Forum for the Justice.

Regards
Bipin Singh
bipin.[protected]@bajajallianz.co.in
[protected]

DearSir,

I have purchased a new orient table fan inthe month of march or may 2010.
Wtih earlier experience I neglected the gaurenttee card preservation.My professor,Prof.M.Purnachandra rao,purchased a orient table fan in 1985,still it is working,I also purchased ceilling fan in 2004 for my newly constructed house,it is also working well. What happened to my table fan I dont know it is not working. I request the company to look inthe matter and do justices.

snrao

Iam from Chennai, Perungalathur. I bought one ORIENT PSPO in CALVIN Electronics vide invoice number 1295 dated 12.04.2010. Recently last month i heard huge noice during fan running at LOW & HIGH RPM. In this view i contacted CALVIN Electronics for service, & i was told that the ORIENT Service people only can take service. In this regard i lodged a formal complaint to Orient service center on 26.08.2010 & the ref # is H751. Till today i did not receive any feedback even thru phone atleast. No service person has reached our home. Whenever i try the number given from CALVIN, no body is responding these numbers.[protected]. I really got upset with the response i got from them. Definitely in future i will not chose for ORIENT Fans. It can be no. 1 in products, but afterall its all about customer satisfaction, which in some cases we're getting in very local / unbranded products also.