Orient Electric India Complaints & Reviews

Hi,
I'm Sujeet Mishra writing this complaint regarding no resolution received from your service team even after many compliant filed earlier.
I bought this fan on 31st March 2022.
Background:
I have registered first complaint on 29th June 2022 and then after many complaints i.e. 30th June, 2nd July and 4th July so on.
your area service center (Jagdamba service ) is totally waste, all technician are making false promises and also the people who are there naming Ms. Babita and Saurabh not helping me out to clear this issue. It's more than a week but complaint has not been resolved.

I'm totally disappointed with your services and product.

kindly resolve this issue ASAP.

I don't know but I am writing this totally frustrated Orient electric service. I bought 2 Orient fan from Amazon perceiving as a good brand and to experience ITome fan to save energy which is the utmost requirement at this point for our environment. I support your
Orient company's mission to innovate more such appliances. One I Tome fan out of 2 stopped working after few days. I registered a complaint and the service guy verified it 5 weeks ago. Orient customer service is worthless sending only Assurance emails to calm down the customer saying they are discussing this matter and not actually doing something for customers. This will only bring down orient's business with no other outcome. I want you to look into this grievance so that orient repair/replace this fan at the earliest with no more excuses.

I brought orient -itome from amazon at my pincode 722102, on 8th june, 2022, sold by RETAILEZ PRIVATE LIMITED.There they are showing free installation, but when service centre didn't call me, i called them on 21st june.Then they are saying that they cant provide free service at my area., Behaviour is also rude.What to do???

Orient heater is not working properly. Please check and take necessary actions. Multiple times faced issue with the heater.

Hi
I have purchased orient windy fan online 10months back and the fan is under 2years warranty. I am facing huge noise issue with the fan from the purchase. I have raised complaint against the issue and technicians visited 4times and confirmed that it's manufacturing issue. It's been longtime I am chasing but still my issue is not resolved. So that I am escalating this issue to higher level.
Please do the needful.

Thanks
Hari
[protected]

My name is mallayya From Vijayawada Andhrapradesh.

Recently I have purchased orient cooler from Flipkart to get better relaxation in this summer at my uncle house. They are oldage persons and they are not interested in AC thats a reason i have opted coller

Purchase details are
Ordered on 17th Mar and got delivered on 19th March. Purchased fir my uncle staying at Pedana Krishan District -521366.
Cooler is Orient electric 85 L Dessert cooler.
Name : V Mahadevamurthy
Contact : [protected] & [protected]

After receiving the cooler my uncle family went to other city for attending relatives function. After came back on 6th Apr when they started the cooler and surprisingly no cooling felt from the cooler and came to know that blower is not working. Immediately I raised a return request to flipkart but the return back policy time is already crossed and they suggested me to raise a complaint to orient electric as the machine is having the warranty.

On 8th Apr I have raised a complaint at your customer care [protected].
On 9th Apr your technician came and inspected the machine and saying that he will come back. From that time no response from the technician and answering my unckes call also.

New machine with out using single minit it's giving problem. I heared about ur services and opted ur brand because ur services are good. But surprisingly even After 15days of registering complaint also we have not got the solution.
After raiding the issue with the CEO technician came repaired and went.
And again from 10th of June the same issue came and even after raising the complaint at toll free number no one responded for repair
I wanna raise a dispute against orient electric for not giving service to customers even the item in warranty period and the items not performing as per their commitments and cheating customers

Can you send electrician to repair my fan which is under warranty?

Even after multiple followups and many days passed, electrician has not visited yet.

Such a #worst service, made mistake by purchasing #Orient fan.

All people: Don't buy any Orient products.

Bought 7 i tome fans off amazon 3 days ago. on 30th may 2022, and was offered free installation. Been on the call with Orient, currently put on hold for the past half hour, they are refusing to send installation technicians ONLY to my pincode in kolkata. Said it's available in other parts of kolkata! What does that even mean? And now left me on hold for so long.

Orient Electric 85 L Desert Cooler bought on 29th May 2022 by Flipkart and today on 30th May 2022 I found function and noising in aforesaid cooler. Please resolve the problem.

Hello,

I have registered a complaint regarding cooler, which I purchased from Flipkart.. it's automatically stop working & I made complaint on dated 16th May 2022.

This is the proof of my complaint -
Dear Customer, your call C[protected] has been registered, share your experience. Highly Satisfied - 7973 Satisfied - 9675 Dissatisfied - 2990, for any further asst, call [protected] Orient Electric

Today's date is 28th may 2022 but no resolution has been provided till now. Only they shared servicer contact no. & When I contacted them I have found negative response from them. it's totally fraud things going around with lots of miscommitments.. totally disappointed with service.

I have purchased the geyser and have warranty for 2 years.
The geyser coil broke down and I have raised a complaint. But no one from service team addressing and gives same answer. "we will send the service team."
Service ticket number: C[protected]

I have purchased 7 orient ceiling fans 1.5 months back and 5 out 7 fans have speed issues for which I have registered complaints on 16-May-2022 and 26-May-2022 but no technician visited till date. Complaint details mentioned below.

16-May: C[protected]
26-May: W[protected]

I have contacted Orient customer care[protected], Orient Service Pune [protected] but till date no one has contacted for getting issue resolved.

MY SELF Nazim ali, I purcjed DRY IRON 18/05/2021 orient electric dry iron . Iron not workoig 17/04/2022. I call coustomer careon 20/ 04/ 20222 and registered complened . he tell me your iron replace by delar . delar tell me iron repair by service center . now compny replace product policy closed, so iron repaier by company service center. today 17/ 05/2022 product not repair and replace by company and delar.
plz resolve my problum.

Regard
Nazim ali
distt. Amroha UtterPradesh PIN 244235

MOBILE ..[protected], [protected]

complend no. C[protected]
ON DATE 20/04/2022
purchage date 18/05/2021

I purched dry iron ORIENT ELECTRIC 18/05/2021. Iron did not work 15 april 2022
i comlend register on tollfree no
[protected] on 20 april 2022. care center register complend and give comlend no. C[protected]. no action today on 17/05/2022.

Regards
Nazim ali
[protected]
complend no. C[protected]

Orient air coolar complain to fist complain[protected] and sarvice no 2th complain[protected] and today 20day bt compni Orient sarvice not vijit ant ani sarvice check to big comparing and

Dear sir i had purchased a cooler Last year from Krishna electronics kalyanpur kanpur.
I had used this cooler in last 2021 summer season now this summer season 2022 when I tried to start it again, fan got jammed and the service centre people called me and without seeing my cooler they told me the estimate of rs 3500 rs they told me to replace the fan motor.
This the service which Orient company has provided. So don't purchase this company products i would highly recommend to everyone. And i can't believe without seeing my cooler how can he told me the expenses of rs 3500.

Sandeep sinha

I purchased water geyser 20ltr app 3months back and after20-22 days from installation leakage started from the geyser. I reported to Orient and engineer came to visit after 2-3 days. He told tank need replacement and went to bring the tank. Till today he never turned up and do not respond to calls. I reported it multiple times but no one from orient is responding and repairing the geyser. Highly unprofessional company and provide no service for sold products. Products are of very poor quality. Kindly suggest what is the way out. Should i report it to consumer court ? Please suggest…

[protected] complain sarvice to call and not visit to home and call to haresment and and next complain to[protected] call sarvice and not visit toady[protected] bat sarvice not visit and sarvice only call castomer care sarvice to call sarvice not today itna koi bhi compni vala paresan nahi karta he

I suddenly this fan in 2021 with two years warranty but in April 2022 it suddenly stopped working. I registered complaint about this two times but no response and nothing happened, no inspection and noone came to fix it.

I have bought Orient Electric Aeroslim 1200mm BLDC motor Smart Ceiling Fan in Sept 2021 and now fan has stopped to work, I compliant several time to Orient Electric customer care but nobody has visited . Afer they have start given me their Jaipur Area manager numbers and Area managers has denied by saying its not their area.
Its been two weeks.

Dear Customer, your call C[protected] has been registered, share your experience. Highly Satisfied - 3539 Satisfied - 4657 Dissatisfied - 6971, for any further asst, call [protected] Orient Electric

Dear Customer, your call W[protected] has been registered, share your experience. Highly Satisfied - 8725 Satisfied - 5692 Dissatisfied - 4579, for any further asst, call [protected] Orient Electric