Orient Electric India Complaints & Reviews

Water heater worked properly for 4 days after technician has visited and then again facing an issue i.e hot water not coming. Kindly check and send technician ASAP.

Very worst experience faced with orient. Since nobody is responding calls from 1 week. Manager aswell as technician also not responding calls. Very worst and bad management. No hope having on orient service. Lost my complete patience. Please don't provide this kind of service to everyone.

Team,

I have purchased an electric geyser 3 L, Instant Water Geyser (Aquapro IWAP03VPSM3) through Flipkart on 6th Nov'2020. From past 4 months geyser is not working properly. Technicians do visit time and again to fix the issue however the problem is still reoccurring.
At first visit, Geyser was not switching on, Technician replaced the heating element as it was under warranty which fixed the issue though green indicator...

Technician has visited and checked and again its getting trip and not working properly. Tried to reach him multiple times and getting no response. Kindly check and get it resolved by today ASAP.

Respected sir
I was complain on date 27-01-22 and 3-2-22 as the complain number C[protected] & C[protected] respectively for orient geezure 25 liter where tank is leakage and water heating problem but there is no shutout my problem by orient service center and no one is taking responsibility for this.
Neeraj
[protected]

Dear Team,

Its unfortunate to write this mail for a Product Replacement. But I lost my patience with back to back calls with Orient customer care and raising compliant to 'check '_heater' is not working!!

I purchased couple of 3ltr Water heater on Jan 2021 and within 6 months heater coils are damaged and technician replaced the parts. After replacement again it got damaged and some other spare within the heater...

I have purchased a FAN HEATER model HC2003D as above from M/S T.D. Electrical ; B-9/20 (CA) Kalyani 741235 Nadia WB on 21.12.2021 by paying Rs.2600/-
It is not working since I purchased it as the machine is not heating properly. I made complain to your customer care and Service Engineer, Mr Ranadev Basu visited my house about 10 days back and after almost 3 hours of trying he told me that the motor need to be replaced.
Yesterday...

मैंने 03/11/2021 को प्रेस खरीदी थी, परंतु अब प्रेस कपड़ो पर चिपकने लगी है।
Serial no.[protected]

It is the worst fan ever. It make alot of noise that a person cannot sleep properly. I compare this fan to a normal rs500 fan. Most misbehaved staff is working with orient company. The staff dont give a ### of there CUSTOMERs. Wasted my money on this fan. Not at all trust worthy.

Room heater not working. Already registered my complain on 5/12/21 but did not get any service from company side. Nor any technician visited to attend the Appliance

Hi my name is rahul chaple i bought a orient ceiling fan rapid air sp on 25 of nov 2021 and day 1 i see problem in my fan and complaint register from coustomer care after 2 days the technician comes and he not done any work also he tell me you buy a capacitor and fit in fan, i want ask why give you warranty for this type technicians very bad experience with orient ceiling fan.

Our Ceiling Fan is in Under Warranty period but we lost our warranty card. Now we have only Bill and now our fan Making to much Noise and Now we need Service...🙏

Name:shivam demla
Phno: +[protected]
Adress:gandhi nagar dhand road kaithal
Pincode:136027
Dist:kaithal
Purpose:Installation of electric gyser

I bought 4 Orient Apex ceiling fans in 2019. After one year, one fan stopped spinning. Called Orient and they fixed it free of cost as the warranty is 2 years. Then after a few months, another fan stopped spinning and they repaired it free of cost. Now, after 2 years and 5 months the third one has stopped spinning. Warranty expired so I'll have to pay for the repairs. Please don't buy any products from this company. How can Orient be so so horrible! The warranty on their useless and cheap products should be 10 years honestly! Now its just a matter of time the fourth fan will stop working. Horrible experience!!

1month ago a complaint was launched for repairing of 3fan in warranty no response from your service center .they say that model is no more in existing so parts is not available but product is in warranty so if parts is not available then please change the product
COMPLAINT NUMBER IS -c[protected]
MODEL NO-48 I FLOAT WHITE C FAN
Every time we call new complaint number is generated.is this way company deal . without fan you can think our life

Hi,
I purchased orient electric water geyser in 17.10.2020.now it not working so I called customer care they send one person he came and see the geyser after he said tank leakage so want to change the tank so I have warranty card so he said there is no stock in tank so it comes after one week after I ll come and solve this problems.so we r waiting after one week I make call to tat person he said tank ll come I ll come today like tat but we r waiting last 10 days he not come daily I make the call but he say surely I ll come but he not come very poor response so please consider my complaint clear my problems

I have requested for service for my orient subaris solo fan which is 2 year old, the technician came and replaced bearing and motor and charged 2700, on next day it started making heavy noise, the technician came again and instead of fixing the noise problem he broke the fans light dome/cover. Now no one picking the call and raised few service requests bit mo response yet. It's really pathetic to see the fan not working and light in ugly shape.

I had bought ur company fan in m
June but it makes some noise but ur servic correspondents did not get it and it still makes a noise .Whenever they came we show them video of noise but they tell us now it should be in our presence .Now tell me what I have to do leave it to carry on same as it is and consider that this was my fault to buy ur product

I have complained many times in Orient costumer care service... Very bad experience... They assure me that i will get a call back from senior executives but i didn't get any call nor even a single mail from that end... Are u trying to fool your costumers... my first complain was on 29 of july... And today is 23 aug... And during this time period i have complained many times...when will my product be replaced?? I want my replacement of dry iron.. i have Already mailed my bill and address. My experience with Orient electric is horrible... I just want my replacement

I had recently purchased 7nos I-float model fans, in which 4 fans were running faulty. After giving 3 complaints to customer care, the service guy comes and applies glue bond and fixes the fans which I have purchased for ₹6000 each. And still there is noise from the blades. Very highly disappointed with the service, is this how a customer has to suffer getting a high end model fan? I could rather get an basic fan and there’s no noise in it. Never recommending anyone to go with this brand. Such an cheating.