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Orient Electric India Complaints & Reviews

www.orientelectric.com

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Updated: Aug 29, 2024

Complaints 402

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51

Unresolved

351

So far, so good. Orient Electric India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Orient Electric India will keep up the work and continue to help more customers with their concerns even better 🤝

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Orient Electric India reviews & complaints page 5

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Dear team orient,
I had one geyser which invoice copy is attached in this mail. The geyser found unworkable from last month. And your service engineer came and uninstall the geyser. From last one month he did not replace/repair anything or not even returned my geyser. Now he is demanding service change in advance.
Is this type of service you served to your costumer.?

Is he miss use our product or sell anywhere?...

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Address: Sai Ananda Nilayam, Flat no 403, Kakatiya hills junction, Lank mark Godavari cuts

Water heater is not working properly. Kindly check and update....

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Address: 36 CLUB ROAD CIVIL LINES ADJOINING DURGA MATA MANDIR

Website: orient celling fans

This is to bring to your kind attention that we have a spectra fan and we need to change the blades for the same fan .We registered the request and call came from the service center and we agreed to the mount to be paid for the fan blades but the Mr Kailash Sharma area IN charge made the unethical demand that he wants service charges in advance i mean before providing the service .We request you to take the serious action against the service...

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Water started leaking within 4 months from purchase...complaint raised on Feb 17, 2022 and issue still not resolved...worst customer care and service centre...no proper response...Regret buying this...my ticket number #C[protected]...

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We bought geyser 2 months ago only. but it's started dripping water from the below pipes.we made a call to toll free and they said that tank is the problem, we will come and change it.but they didn't come yet. it's been ten days. it's sooo irritating about your delay...

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We bought a mixer grinder from Sandeep electricals (12, narain mkt Sadar bazar) serial number is[protected] date on 15/9/2020 but now the machine is not working. Kindly work on the complainant.
Thanks
Nitin Bhatia
[protected]
[protected]@gmail.com...

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Address: Sai Ananda Nilayam, Flat no 403, Kakatiya hills junction, Lank mark Godavari cuts

Water heater worked properly for 4 days after technician has visited and then again facing an issue i.e hot water not coming. Kindly check and send technician ASAP....

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Address: Sai Ananda Nilayam, Flat no 403, Kakatiya hills junction, Lank mark Godavari cuts

Very worst experience faced with orient. Since nobody is responding calls from 1 week. Manager aswell as technician also not responding calls. Very worst and bad management. No hope having on orient service. Lost my complete patience. Please don't provide this kind of service to everyone....

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Address: A2-702, Avalon Residency, Near Alwar Bypass Road, Bhiwadi, 301019

Team,

I have purchased an electric geyser 3 L, Instant Water Geyser (Aquapro IWAP03VPSM3) through Flipkart on 6th Nov'2020. From past 4 months geyser is not working properly. Technicians do visit time and again to fix the issue however the problem is still reoccurring.
At first visit, Geyser was not switching on, Technician replaced the heating element as it was under warranty which fixed the issue though green indicator...

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Technician has visited and checked and again its getting trip and not working properly. Tried to reach him multiple times and getting no response. Kindly check and get it resolved by today ASAP....

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Address: Majhuli road mairwa

Respected sir
I was complain on date 27-01-22 and 3-2-22 as the complain number C[protected] & C[protected] respectively for orient geezure 25 liter where tank is leakage and water heating problem but there is no shutout my problem by orient service center and no one is taking responsibility for this.
Neeraj
[protected]...

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Address: 72, RKSP Illam, MS Royal Gate, Nathembedu, Pakkam, Thiruvallur 602024

Dear Team,

Its unfortunate to write this mail for a Product Replacement. But I lost my patience with back to back calls with Orient customer care and raising compliant to 'check '_heater' is not working!!

I purchased couple of 3ltr Water heater on Jan 2021 and within 6 months heater coils are damaged and technician replaced the parts. After replacement again it got damaged and some other spare within the heater...

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Address: B-10/ 158 (2nd Floor), P.O. Kalyani, Dst Nadia

I have purchased a FAN HEATER model HC2003D as above from M/S T.D. Electrical ; B-9/20 (CA) Kalyani 741235 Nadia WB on 21.12.2021 by paying Rs.2600/-
It is not working since I purchased it as the machine is not heating properly. I made complain to your customer care and Service Engineer, Mr Ranadev Basu visited my house about 10 days back and after almost 3 hours of trying he told me that the motor need to be replaced.
Yesterday...

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Address: Pehowa, Kurukshetra, Haryana

मैंने 03/11/2021 को प्रेस खरीदी थी, परंतु अब प्रेस कपड़ो पर चिपकने लगी है।
Serial no.[protected]...

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It is the worst fan ever. It make alot of noise that a person cannot sleep properly. I compare this fan to a normal rs500 fan. Most misbehaved staff is working with orient company. The staff dont give a ### of there CUSTOMERs. Wasted my money on this fan. Not at all trust worthy....

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Address: A/187 shiv durga vihar lakkarpur faridabad 121009

Room heater not working. Already registered my complain on 5/12/21 but did not get any service from company side. Nor any technician visited to attend the Appliance...

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Address: At post Sawargaon, tah. Narkhed, dist. Nagpur, maharashtra, pin 441306

Hi my name is rahul chaple i bought a orient ceiling fan rapid air sp on 25 of nov 2021 and day 1 i see problem in my fan and complaint register from coustomer care after 2 days the technician comes and he not done any work also he tell me you buy a capacitor and fit in fan, i want ask why give you warranty for this type technicians very bad experience with orient ceiling fan....

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Address: Shop no.03, Rajiv park co op Society, near sardar chowk , Krishna Nagar, Ahmedabad, Gujarat 382345

Our Ceiling Fan is in Under Warranty period but we lost our warranty card. Now we have only Bill and now our fan Making to much Noise and Now we need Service...🙏...

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Address: Dhand road gandhi nagar kaithal

Name:shivam demla
Phno: +[protected]
Adress:gandhi nagar dhand road kaithal
Pincode:136027
Dist:kaithal
Purpose:Installation of electric gyser...

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I bought 4 Orient Apex ceiling fans in 2019. After one year, one fan stopped spinning. Called Orient and they fixed it free of cost as the warranty is 2 years. Then after a few months, another fan stopped spinning and they repaired it free of cost. Now, after 2 years and 5 months the third one has stopped spinning. Warranty expired so I'll have to pay for the repairs. Please don't buy any products from this company. How can Orient be so so...

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