Orient Electric India Complaints & Reviews

Room heater not working. Already registered my complain on 5/12/21 but did not get any service from company side. Nor any technician visited to attend the Appliance

Hi my name is rahul chaple i bought a orient ceiling fan rapid air sp on 25 of nov 2021 and day 1 i see problem in my fan and complaint register from coustomer care after 2 days the technician comes and he not done any work also he tell me you buy a capacitor and fit in fan, i want ask why give you warranty for this type technicians very bad experience with orient ceiling fan.

Our Ceiling Fan is in Under Warranty period but we lost our warranty card. Now we have only Bill and now our fan Making to much Noise and Now we need Service...🙏

Name:shivam demla
Phno: +[protected]
Adress:gandhi nagar dhand road kaithal
Pincode:136027
Dist:kaithal
Purpose:Installation of electric gyser

I bought 4 Orient Apex ceiling fans in 2019. After one year, one fan stopped spinning. Called Orient and they fixed it free of cost as the warranty is 2 years. Then after a few months, another fan stopped spinning and they repaired it free of cost. Now, after 2 years and 5 months the third one has stopped spinning. Warranty expired so I'll have to pay for the repairs. Please don't buy any products from this company. How can Orient be so so horrible! The warranty on their useless and cheap products should be 10 years honestly! Now its just a matter of time the fourth fan will stop working. Horrible experience!!

1month ago a complaint was launched for repairing of 3fan in warranty no response from your service center .they say that model is no more in existing so parts is not available but product is in warranty so if parts is not available then please change the product
COMPLAINT NUMBER IS -c[protected]
MODEL NO-48 I FLOAT WHITE C FAN
Every time we call new complaint number is generated.is this way company deal . without fan you can think our life

Hi,
I purchased orient electric water geyser in 17.10.2020.now it not working so I called customer care they send one person he came and see the geyser after he said tank leakage so want to change the tank so I have warranty card so he said there is no stock in tank so it comes after one week after I ll come and solve this problems.so we r waiting after one week I make call to tat person he said tank ll come I ll come today like tat but we r waiting last 10 days he not come daily I make the call but he say surely I ll come but he not come very poor response so please consider my complaint clear my problems

I have requested for service for my orient subaris solo fan which is 2 year old, the technician came and replaced bearing and motor and charged 2700, on next day it started making heavy noise, the technician came again and instead of fixing the noise problem he broke the fans light dome/cover. Now no one picking the call and raised few service requests bit mo response yet. It's really pathetic to see the fan not working and light in ugly shape.

I had bought ur company fan in m
June but it makes some noise but ur servic correspondents did not get it and it still makes a noise .Whenever they came we show them video of noise but they tell us now it should be in our presence .Now tell me what I have to do leave it to carry on same as it is and consider that this was my fault to buy ur product

I have complained many times in Orient costumer care service... Very bad experience... They assure me that i will get a call back from senior executives but i didn't get any call nor even a single mail from that end... Are u trying to fool your costumers... my first complain was on 29 of july... And today is 23 aug... And during this time period i have complained many times...when will my product be replaced?? I want my replacement of dry iron.. i have Already mailed my bill and address. My experience with Orient electric is horrible... I just want my replacement

I had recently purchased 7nos I-float model fans, in which 4 fans were running faulty. After giving 3 complaints to customer care, the service guy comes and applies glue bond and fixes the fans which I have purchased for ₹6000 each. And still there is noise from the blades. Very highly disappointed with the service, is this how a customer has to suffer getting a high end model fan? I could rather get an basic fan and there’s no noise in it. Never recommending anyone to go with this brand. Such an cheating.

Dear sir
i purchase summercool fan, time (04/06/2020) but at this time fan very slow running
please repairing my summercool fan

Address:-
Name Pawan kumar
Mob. [protected]
village Badarpur Post ban
Tehsil Ladwa 136132
kurukshetra

Dear Sir

I have called your customer care division on this 14th August and assigned the above-mentioned reference C[protected]. My call was regarding the Orient AeroQuiet fan 1200mm 'bearing number[protected] mentioned near the QR code. I purchased this fan on 10 /10/ 2020 (Bill No 4111) from M/s Arun Electricals & Home Appliances, Arul Colony ECIL Post, Hyderabad-62.

I understand that these fans are fitted with BLDC motor are different from conventional ceiling fans and operate more efficiently than normal ceiling fans. My expectation was that the fans do not make noise while "on" at least in normal speeds and opted for this model.

i am very much disappointed with this fan as it is no different from any normal fan, the difference is seen only in blade design.

I have made complaint earlier on the same issue (Ref C[protected]) on 10/08/2021 and it was attended by your technician who dismantled the fan and fixed it back, i have not noticed him doing any rectification. In the process he has left out 2 metal flat washers while fixing he fan back in its place. When I reminded him about them, his reply was that they are not needed! Since then, the fan is making more noise and is worse than before. It is becoming difficult for us to have a good sleep since the fan is in our bedroom.

I am surprised that till this date ie 17/08, no technician has called me up to attend my complaint.

Is there any chance of getting the fan replaced with a new one ? as it is still under the warranty period.

Request you to respond to this mail and expect the visit of your technician at the earliest.

Sincerely yours

P.SAI RAM

mobile: [protected]
email: [protected]@hotmail.com
sairam.[protected]@gmail.com

I bought 4 ORIENT ceiling fans. The remote does not seem to working. Only level 1 and 5 is working!

Can I get or buy a replacement?

Sanjeev
[protected]...

Please change my coolar pump as soon as posible because its my second complaint . And aslo our engineer give bad service .he change the pump but still problem here.

Dear Sir,

On 31st March, 2021 we purchased2 ceiling fans from local shop nearby our hometown. Both costs us around rs 4700. Unfortunately, it is not giving air properly to whole room.

Although, we spoke to customer care and technician, latter said this fan is fine and it work according to its features. But we are not satisfied with the products. It feels like wastge of money.

Here is the product...

Dear sir/madam maine 1 orient ka fan liya tha jo abhi guarantee period mai hai but fan me kuch problem hai or vo kaafi awaaz kr raha hai plz isse jaldi se jaldi shi karwa de

I have purchased Orient Fontus 3L gyeser (2 Nos) . As per companys advertise it shows that free installation of the product.. But when technician installed gyeser and asked money for Plumbing fitting work. (200/-). As i know as per my concern there is no Major work for fitting and the compay is making foolish by wrong advertising. Please refund money for fitting work or I'll return the product.

I complained about d product on 20th July 21 . Till now there is no response . Please respond as soon as possible....

We have purchased a orient electric fan from Alappuzha on 04/07/2021.The fan is not working. We have to get it repaired urgently.