Oriental Insurance Company Complaints & Reviews

I have taken Mediclaim and currently done one claim, on 14/06/2018 it was approved from its TPA HITPA, Till Date after many follow up at HITPA the TPA Company and Oriental Insurance Company. Not Getting any status as what is the reason for Delay Payment and when I can Get the Claim Payment.
even at customer care HITPA Says Oriental will do payment and Oriental says HITPA will do payment. also says we will forward mail to concern and wait for 2, 3 days. nut no result. they provide local person contact no. but not getting the call after many tries.
Claim No :[protected].
No body have answer when can i get it. please help me to get money from these worst companies.

I shri prabir kumar datta renew a two wheeler motor cycle (Tvs wego) policy number for the newly created policy no. 311702/31/2019/1241, on 03/07/2018 at 02.55pm and transaction id nur [protected] and proposal number r/311702/31/2018/5005 through online but i have not yet received policy details through email (My email. Id is [protected]@gmail.com) rupees 850/- has been deducted from my bank a/c (Ubi, chinsurah branch, hooghly, west bengal, pin 712101)
I have received a sms from vk oicweb that " thank you for buying the policy. Please check your email for the policy details. My ph. No. Is [protected].

I would like to request you to take the necessary action as i get the policy details as soon as possible.

Thank you,

Claim id : 1933843
Date of document submitted : 2nd may 2018
The agents keep saying that the money will be in you account today but that doesn't happen. I have been getting false jazz since the past 2 weeks
I still haven't got my reimbursement amount. If i tell them that i will atke strict action, they directly ask me to do what i want without any regret. Every day i get the same answer as to the money will be in your account today but no progress. Reason please???

Sir.
I kirit c shah is a holder of mediclaim policy of oriental/pnb.
I have filed a claimed on 16/05/2018. Till now i haven't heard from mediassist regarding the same.
I being a senior citizen agent 74 years have borrowed money from other sources to pay my medical bills.
Policy no. 144000/48/2018/32876
Claim id 17022791.
I am not in a position as what's the status and why are you treating senior citizens this.
I request you to kindly expediate the same.

Regards

Kirit
[protected]

Dear oriental team,
My name is krishna bawa, and i took the insurance from your company on the regular yearly basis. I have submitted my activa scooter in rajinder honda services jhilmil branch before few days. And today i visited their for just checking the status. And now they said that the servere mr. Rajiv (Contact no. [protected]) deny for repaired or replace the luggage box of the scooter. When i called him he said to me that i could not justify that how it happend to your scooter (The main thing i noticed while i was talking to him, he dont have the mannner of talking with the customer) he was asking to me that what do you mean by zero depth policy, the matter was when the acciden held do your company need camera photage or any victim for claim by which you guys can justify that how it was damaged. I dont need that my whole scooter will repair there are some damage spots that was already dant or scratches on my scooter i dont want that you repair that dants and all scratches. The main purpose of claiming was the luggage box and he is deny to replace that, and said to me that i am not able to justify how it was done.
Kindly give me a mannarable response for this matter. If i dont need the luggage claim i could repaire my scooter from the local shops. According to your servere he was tryying to said that it was happend by my that i broke it by myself.

—
Thanks & regards!!

Krishna bawa

Respected sir,
My name is karanvir from khanna distt. Ludhiana (Punjab) pin 141401. Sir i insured my car tata tigor (P. B10gn0890) of your company on the name of my wife jyoti bhatia. My car met with an accident on 29/05/2018 and i register a complaint on concerned police station but sir company surveyor named kamalpreet (Contact no [protected]) of ludhiana branch is harrasing my wife with vulgar language and said i will not pass the claim. Whever my wife and me called him he uses vulgar comments. Sir i request u to please take a needfull action againt him.
Thanking you
Yours faithfully
Karanvir
([protected])

My wife was insured with oriental since 1993. She fell sick in november 2017 and was hospitalised for 6 days initially and for a month thereafter. Claim for the first sickness was partially met. Rs 40k against hospital bill of rs 140k. The second bill was for rs 780k. Claim submitted on january 1, 2018 is being stalled on one pretext or the other.
The insurance company has unilaterally with no claim bonus, medical test fees every four years and is applying the rules of group insurance to our claims while our policy is individual policy and the premium is almost five times the premium for equivalent coverage.
Reimburshment of claim towardsw the policy number 272101/48/2018/1302 a/c mrs neetu sandhir[protected]

Dear sirs,
This is to bring in your kind notice that i have purchased a car insurance policy from oriental insurance via policy bazaar on 4th may 2018 with a request to transfer the ownership in my name on 2nd june 2018 to [protected]@orientalinsurance.co.in & cc to mandakini. [protected]@orientalinsurance.co.in

In respect to the same i have attached my car rc & other formalities and requested for an immediate transfer of...

I trying insurance no. From last 2 days but insurance companies all no. Not connecting.
I met with an accident on 4th june at 21:00hours. I sent email regarding the issue to the oriental company but company don't have courtesy to contact me. My family totally harassed from this situation.
If company not able to fulfill customer need, then why company run there business.
I want claim from the company.

This is regarding a claim settlement of my father mr rajendra prasad who has expired as on january’12 2018 and discharged from the hospital same day after death, we submitted our claim as on february 5th 2018 within time limit of 30 days which had been received from the concern department as on february 7th 2018, i have received confirmation mail for the same. However as per scrutiny of the officials they demand some more info and some relevant documents which also been provided to them, it’s been 4 month claim is not settled yet, when i approached to concern officials firstly they said your claim submission is not within time limit it can not be refund when i explained them about the date of descharge date and claim submission date they said ok we will recheck you call us after one week, when i again called after one week they said our senior officials on leave you need to wait some more days, after 15 days i called them again now they are saying due to late submission of documents we need insurer approval to settle the case, when i asked how much time it will take they said there is no time limit, when i asked can i take the follow up for approval from insurer they said you can not take any follow up.
This is very disheartening and disappointing how a genuine claim can be rejected with the silly reasons.
I request to the concern person if reading this query please take a follow up to resolve the claim asap.

With regards
Sandhya jaiswal

My name is charula dewangan and my hcl employee id is 51623996. I have twin babies born on 31st december 2017. I claimed for the insurance money on january and they took 2 months to give the money. From the very start i have been asking for the settlement form but it's been 5 months that they have not given me the hard copy of settlement form. From a month, they have stopped to reply to any of my mails and my money is stuck because of it....

My car meet with an accident on april 12 2017.
Policy no - 171601/31/2017/861
Claim no - 171601/31/2018/000020
Policy issuing branch - 2nd floor, firoz chambers khand bazaar, lalgate surat 395009
Irda token no[protected]
Entity reference number : oic[protected]

My claim was declared as total loss in 2017 april.
Today its almost a year an two months have been passed. I am suffering without a car, as my claim is not getting settled. I started sending mails to branch manager and other authority.
As per recent update i was told to leave the salvage at desired location. Later on 15/03/2018 i had been given a discharge voucher with kyc details to be furnished and was asked to provide cancel cheque, aadhar card, pancard copy. All documents had been submitted in issuing branch. Now again its under process. Why its getting so much delay.

Sir i have applied for my oriental insurance policy refund but no refund has been received till now. It has been more than one month of cancellation of my insurance policy. The refund status is still pending. Kindly do needful. I shall be thankful to you.

The details of insurance policy cancelled by me is given below:

Policy no. Is : oicc242596/31/2018/tmp/91329/01
Policy issued on:24.03.2018
Name of insured:gaurav mahan jauhari
Period:24.03.18 to 23.03.19
Total premium paid:20, 254/-

I have also lodge complaint with mr. Y. K. Rao, chief manager, customer service department, 4th floor, agarwal house, asaf ali road, n. Delhi-110002 but no action has been initiated so far.

Kindly do needful.

Regards,
Gaurav jauhari

I met an accident on dec-17. I had repaired the car and a amount of 155833 been paid by me in cash and same has been filed for claim. I hold a zero dept policy from oriental policy#211200/31/2018/21460. But i got only 129895 as approved amount for claim. I am asking oriental officials to send the details where they have deducted rest of the amount i. E[protected] rs). But i am not receiving any response. I should get all the amount which...

Ref. Policy no. 131300/48/2017/2102
I had sent draft no. 7111290for rs. 5201 on 23/03/18 for renewal of above policy
I rcvd a call from ms. Gajmala that premium for renewal of policy works out to be rs. 3487/-so i sent draft no. 711292 on 27/02/18.
I have not received my draft returned till date. On contacting ms. Gajmala she says she has no information.
Pls return my draft along with interest.
Regards
Deepak bhoir. Phone. No. [protected]

Sir. My accident being was on 15/09/2017 on road duty time. All medical bills sending to oriental insurance on dec-17. After 4 month now claim ignore 7 return all bills on 30/04/2018. Concern person mobile no. Is p. K. Tiwari m-[protected]
Dear sir, pl. Take immediate action.
My continue policy no. Are given below:
Policy name - nagriksuraksha individual policy - policy no.1-252402/48/2017/601, 2-252402/48/2018/731, 3-252402/48/2017/718, 4-252402/48/2018/668- name pratap singh, m-[protected]

Hello sir,
1. Car policy number 2112003/31/2018/80090, had filed claim in february 2018, and multiple mails were sent at email mandakini. [protected]@orientalinsurance.com. However only after multiple emails follow-up we were informed that we need to provide previous policy number, which actually i do not understand why it is needed when my current policy is running with oriental and no refund was made to me.. And no response i am getting from oriental and above mentioned email.

2. Again last week my car met with accident, and i had been sending emails and reminders at mandakini. [protected]@orientalinsurance.com but there is no response from this email.

Kindly advice how can i get my claim for one filed in february and inspection for current accident.

Thanks and regards
Premdutt sharma
[protected]
[protected]
[protected]

I am manjunatha v axis bank employee and i accidentally/ mistakenly selected parental issurance while submitting and which i tried cancelling immediately, but it didn't the cancel request.
I do not want to add my parents for this insurance because which i already have made from outside and now it is waste of money here. For the insurance company is dedected rs 29200 amount from my salary account.
I do have my personal commitments...

SIr my car number is RJ14CQ0172 swift Dzire
My car had a accident 4 May 2018 at Jaipur Shayam Nagar
sir this accident is happned in such a way that my car get damaged from both side ( front and rear bumpers ) . Now the surveyor is allowing only front bumper paint job rest they are not considering in Insurance claim.

I tried my best to convey the situation to higher authorities but no one is able to give me any satisfactory answer.

My car is right now in Vipul Motors Jothwara Jaipur
polici number is 215700/31/2018/48105

There was a burglary in my house and my car keys were stolen. An fir was registered and copy provided to oic. As part of repair, the complete lock set my car was replaced with new keys so that car cannot be opened with old stolen keys. I submitted the claim for getting the cost of lock set set etc... The insurer has declined the claim. I requested them to reconsider as this is a pure case of theft, but no one in oic is responding to my query and the status of my claim is declined.

Claim 270011/31/2018/041725

Branch 272200

Policy 271702/31/2018/041725