Oriental Insurance Company Customer Care
The Oriental Insurance Company Ltd
Customer satisfaction rating: 2%
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Oriental Insurance Company Customer Care

The Oriental Insurance Company Ltd

Oriental House, A-25/27, Asaf Ali Road
New Delhi
New Delhi District
India - 110002

Customer Care Phone Numbers and Contacts



Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Oriental Insurance Company Complaints & Reviews

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Oriental Insurance Company — delay in claim settlement.

 arunkumar.anim on Sep 4, 2018
My car got damaged from front which was repaired by motor craft noida, maruti authorized service center. As my policy was not cashless so i have pay the bill in cash and submitted the bills to the servier and one copy to "vijay nagraj, 10th flr, hansalaya bldg, barakhamba rd 15, barakhamba road, delhi - 110001" through courier.

Bill paid by me on 7/7/2018 and its almost 2 months now but i haven't got any update from insurance company....
Complaint comments  Read comments [1]Complaint category Insurance

Oriental Insurance Company — policy n- 421690/48/2018/78 - claim has been approved but money has not yet disbursed

 [email protected] on Sep 3, 2018
Hi Team,

claims reference no : AEDV-3-09020, which is already approved by your TPA Heritage India but they have not yet disbursed the money. Below is the copy of email conversation.


Hi Anil,

I am waiting for disbursement from last 2 month but don’t have any update . Today I have called Oriental India for my claim status and came to know that there is no claim registered against my policy, why such kind of miscommunication .

I am tired calling you guys every week...
Complaint comments  Read comments [1]Complaint category Insurance

Oriental Insurance Company — no response from the insurance company

 Dravi5463 on Aug 29, 2018
Dear team,

I have been a loyal customer to Reliance digital since so many years. But never had a experience like this. I had bought a mobile oppo F5 from Reliance digital in Bangalore phoenix market city.

The sales man had said me to take a insurance for the same for accident damage or theft.

Last month the mobile has broken accidentally and I contacted the insurance company it was said to me to courier all the documents to



SECTOR - 11, PLOT NO - 7
Complaint comments  Read comments Complaint category Mobile Handsets

Oriental Insurance Company — form 64vb pending for policy no 211200/31/2018/105662

 anupmunnangi on Aug 28, 2018
Dear sir/madam

I am m ravi kumar owning an insurance policy for my four wheeler maruti suzuki swift vdi 2011november model.

My insurance policy number:


I have applied for a claim in april 2018 at oriental insurance office at vindhyanagar ntpc, singrauli, madhya pradesh.
I have taken your policy online, but i find your response to be pathetic, as there has been no response from you people at delhi since april this year
As you are aware that my online policy is been issued from delhi and my permanent address...
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — reimbursement of claim is not satisfactory

 mayur thakor on Aug 27, 2018
I am holding the oriental insurance policy (171800/48/2018/6028). I had the ovarian surgery last month. My total expenditure was 1, 47, 000. My sum insured is 1, 00, 000. I got the only 50, 000 as a claim settlement. I want to know how it can be possible. Revert on the earliest.

Vanita parmar
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — settlement of claim is not done properly and i feel harassment caused by tpa and oriental insurance company limited

 Chirag Boradia on Aug 24, 2018
Patient name: mr. Kishor boradia
Claim no: hi-oic[protected]
Ic claim no: 131101/48/2019/000203
Policy no:- 131101/48/2017/19037

I had lodged a claim of my father (Mr. Kishor boradia) in reference to the above mentioned policy with health india insurance (Tpa) on 01st march 2018 of rs.1, 28, 890/- for strangulated umbical hernia. To my surprise they deducted rs.51000/- stating that (Reasonable & customary charges deducted)

First of all i had lodged a complaint with the tpa and insurance company regarding the deduction of claim. To my surprise they...
Complaint comments  Read comments Complaint category Hospitals

Oriental Insurance Company — policy copy not received for vehicle no-ka35n4143

 ravindra.barsagade on Aug 22, 2018
I had purchased four wheeler vehicle (Ka35n4143) policy on 22 july online but till date i did not received soft copy on my mail as well as hard copy against my details-
Name - ravindra barsagade
Con no - [protected]
Vehicle no - ka35n4143
Renewal of policy no-211200/31/2018/41827
Renewal reference no - r/211200/31/2018/47826.

I have mail to your portal many times but still issue not resolved.

Requested you to resolved....
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Oriental Insurance Company — re: no response on motorcycle claim

 vikasarya545 on Aug 9, 2018
One of my motorcycle claim is pending since[protected]. I timely submitted the claim to one of your executive at smooth honda, darya ganj. Whenever i call on your customer care number, they said me that, submit your claim at videocon tower, jhandewalan, delhi while i already submitted the claim.
Darya ganj executives says that, they have sent the claim to videocon tower for process. And no response i am getting from both the sides towards my claim. It has been more than four months but nothing response get from your side. Is this the way you deal with your customer?
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — 1055 rupee not paid back

 Harmesh Kumar Rekhanshu on Aug 6, 2018
I applied for renewing bike policy and paid 1055 rupee for the same but oriental insurance said that they have not received payment at their end and if any amount is deducted from account that will be automatically paid by billdesk.

Transaction id was ncpi[protected].

Till now amount has not yet refunded.
Please help me in getting my amount refunded....
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — insurance renewal and process missguided

 Kranti0711 on Aug 2, 2018
Hello sir/madam
My name is mrs dharmaraj we hold a policy with oriental insurance since 2013. We are based out o[censored]sa and in 2016 we faced an issue renewing our policy 423191/48/2016/103 in the name of dharmaraj srinivasan (Family floater plan) on 22/9/2016 as our online portal showed technical issues tried contacting oriental as usual no reply through call center, so we managed to reach out to someone in mumbai india and within the grace period of 30 days we started the process and paid our pemium but to realise our new policy starts from 1st nov 2016 till date. As we have no clue how...
Complaint comments  Read comments Complaint category Health & Life Insurance

Oriental Insurance Company — amount deducted but no ack. from oriental insurance

 Indirani Chandrasekhar on Aug 1, 2018
I have paid rs.1026 on 30/07/2018 towards policy no : 451200/31/2018/1516 thro. Kvba/c _merchant ref:nkvb[protected]_branch. 9999- oriental insurance [protected]. I have taken all details from my bank passbook. I do not know some technical issue. The processing ends in failure. The same wasnt recognised by the oriental insurance. I need to renew the same policy before 9 th. August'2018. Kindly refund my deducted amount from billdesk....
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — non receipt of mediclaim even a period of 3 months pass

 P19507001y on Jul 20, 2018
Respected Sir,

As per your mail I am forwarding the complaint form for your ready ref. But it is very true if i Have submitted this claim through any agent then it will pass with in time.Till today i was informed that claim in progress. This is status of today i which it shown that in progress.

I can not understand how the claims are pass By DHS MOS in Corporate HR office which are managed medi claims. And up to my knowledge Sir H.N. Reliance hospital Mumbai will never issue manged bills.

I hope you will look into matter and do needful at your earliest...
Complaint comments  Read comments [1]Complaint category Hospitals

Oriental Insurance Company — group insurance policy claim

 Sumit710 on Jul 11, 2018
Dear Sir,

Sub:Insured Name:-Easy Source HR Solutions Pvt Ltd ; GMC Policy No. 510000/2017/1159 Policy Period[protected] to 30/06/2017

We had a GMC policy from OIC which has ended on 30/06/2017 from then we are continuously followup and sending Mail to OIC office to release the payment but after One year they had not resolve this issue.
We have complained Every channel for this Like CBRO, CSD, OIC Ombudsman office, DGM, IRDA and Bima Lokpal but no one has given any solutions on this pending Claims.
We can not understand how can we take it further Our 1...
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — claim 2532004820171902

 Satish agg on Jul 8, 2018
Reminder of my above letter dated 3 may .till date no settlement received kindly look into The matter nd settle as earlier as possible.
[protected] Forwarded message[protected]
From: "consumercomplaints.in"
Date: 3 May 2018 6:53 p.m.
Subject: Oriental Insurance Company Complaint Status Update [ID: 1945096]


Your complaint has been forwarded to The Oriental Insurance Company Ltd customer service. You should receive a reply from the company representatives within several days.

Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — claim payment [Resolved]

 piyushmb on Jul 6, 2018
I have taken Mediclaim and currently done one claim, on 14/06/2018 it was approved from its TPA HITPA, Till Date after many follow up at HITPA the TPA Company and Oriental Insurance Company. Not Getting any status as what is the reason for Delay Payment and when I can Get the Claim Payment.
even at customer care HITPA Says Oriental will do payment and Oriental says HITPA will do payment. also says we will forward mail to concern and wait for 2, 3 days. nut no result. they provide local person contact no. but not getting the call after many tries.
Claim No :[protected].
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — non received of policy details

 Datta Prabir Kumar on Jul 4, 2018
I shri prabir kumar datta renew a two wheeler motor cycle (Tvs wego) policy number for the newly created policy no. 311702/31/2019/1241, on 03/07/2018 at 02.55pm and transaction id nur [protected] and proposal number r/311702/31/2018/5005 through online but i have not yet received policy details through email (My email. Id is [protected]@gmail.com) rupees 850/- has been deducted from my bank a/c (Ubi, chinsurah branch, hooghly, west bengal, pin 712101)
I have received a sms from vk oicweb that " thank you for buying the policy. Please check your email for the policy details. My ph. No. Is...
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — false jazz given by the brokers

 Pritesh Gianchandani on Jun 29, 2018
Claim id : 1933843
Date of document submitted : 2nd may 2018
The agents keep saying that the money will be in you account today but that doesn't happen. I have been getting false jazz since the past 2 weeks
I still haven't got my reimbursement amount. If i tell them that i will atke strict action, they directly ask me to do what i want without any regret. Every day i get the same answer as to the money will be in your account today but no progress. Reason please???...
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — non settlement of claim

 pulkitshah on Jun 26, 2018
I kirit c shah is a holder of mediclaim policy of oriental/pnb.
I have filed a claimed on 16/05/2018. Till now i haven't heard from mediassist regarding the same.
I being a senior citizen agent 74 years have borrowed money from other sources to pay my medical bills.
Policy no. 144000/48/2018/32876
Claim id 17022791.
I am not in a position as what's the status and why are you treating senior citizens this.
I request you to kindly expediate the same.


Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — claim of activa scooter

 Krishna Bawa on Jun 19, 2018
Dear oriental team,
My name is krishna bawa, and i took the insurance from your company on the regular yearly basis. I have submitted my activa scooter in rajinder honda services jhilmil branch before few days. And today i visited their for just checking the status. And now they said that the servere mr. Rajiv (Contact no. [protected]) deny for repaired or replace the luggage box of the scooter. When i called him he said to me that i could not justify that how it happend to your scooter (The main thing i noticed while i was talking to him, he dont have the mannner of talking with the customer)...
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — regarding misbehavior by surveyor

 Er Karan Vir Bhardwaj on Jun 15, 2018
Respected sir,
My name is karanvir from khanna distt. Ludhiana (Punjab) pin 141401. Sir i insured my car tata tigor (P. B10gn0890) of your company on the name of my wife jyoti bhatia. My car met with an accident on 29/05/2018 and i register a complaint on concerned police station but sir company surveyor named kamalpreet (Contact no [protected]) of ludhiana branch is harrasing my wife with vulgar language and said i will not pass the claim. Whever my wife and me called him he uses vulgar comments. Sir i request u to please take a needfull action againt him.
Thanking you
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

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