Oriental Insurance Company — Failure of renewal of insurance after payment using debit card

Address:Ernakulam, Kerala, 686691
Website:www.orientalinsurance.org.in

Sir,
I have payed money for renewal of my two wheeler policy ( policy no. 441702/31/2015/13619) by using my debit card. The policy was worth rs. 670.
They says that renewal of policy is not effected. And they are not refunded the amount yet.
I am submitting this complaint after seven days of payment.There is no reply or any response from the support portal of oriental. I need my money back

Transaction details:
Date :23/10/2015
Transaction number : s3951468
Particulars : to emc/5737/oriental ins billdeskoriental in
Debit : rs. 670
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Oriental Insurance Company customer support has been notified about the posted complaint.
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I received an e mail from oriental, it mentions that payment reversal were successful. But i did not get my money back.

Amount : Rs. 670
Individual reference number : 10725
Master Reference Number : 450
Payment Gateway Reference number : EHCC[protected]

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