Oriental Insurance Company — Mediclaim policy no-215402/48/2016/677 reimbursement of expenses

Address:

New Delhi, Delhi, 1234

Patient was admitted in St Stephenes Hospital on 26/08/2015 and incurred exp. Rs.22450.00calim submitted on 5/9/2015 which was acknowledged on 8/09/2015 since than it was in process .In the month of Nov we received aletter for query which I was submitted on 04/12/2015 at noida office.without considering the submission TPA deducted amount and paid Rs.[protected]%co payment)=Rs.12312.00.When we have provided all the papers why this much amount is deducted. Why long delay of processing was taken.
Further Patient baby is againn admitted in the same hospital which is renowed hospital on 07/10/2015 and claim was submitted on 16/10/2015.Query recived on 27/11/2015 reply submitted with required documents on 04/12/2015 at noida office .The same claim is still in process .Let me know how much time be taken for processing where documents according to query raised submitted in time.kindly look into the matter and resolve the same.