Oriental Insurance Company — mediclaim premium paid online but certificate not issued

Address:

Kolkata, West Bengal

On 11.03.2017, i paid mediclaim premium through online rs.27061/- and the same was debited from my bank a/c with sbi of bauria branch vide transaction no. Sbipg iu[protected]oicl neither the policy certificate issued nor the money refunded. Perhapes, it is kept in the suspense a/c. I could find the policy of 2014-15 bearing no. 31140/48/2014/7276 and my insured code is 41243845
Of 2014-15. I will be very much grateful if the certificate is issued or money is refunded. Thanks and regards.
Kalpana satpaty (Patra)