Oriental Insurance Company — Not getting claim report and claim amount

Address:

Ludhiana, Punjab, 141012

My mother's policy no is 234000/48/2015/2276. We have lodged claim regarding theft at our home, when we were not in India. When we came back all the formalities like investigation had been done. Surveyor also visited our house. He told us the full and final amount i.e 98000 approx. I wanted to see the claim amount, so that I get to know for which item they are giving us claim . I have asked for claim report from ludhiana office twice but they have neither send claim report nor claim amount.
Even I have mailed customer care so many times. But nothing happened till now. So I am lodging complaint here.