Oriental Insurance Company — Not sectioning my claim amount

Address:

Mumbai City, Maharashtra, 400001

My Father Mr.Nandkumar Gupta have taken policy from Raksha TPA which has tie up with Oriental Insurance. Policy no.124500/48/2016/1708.as he had gone under coronary Disease treatment in Saifee hospital under care of Dr.Ajay Chaurasia from 28jul, to 31jul, 15 IP-no.5634427 Bed no-639. But in history it was mention Hypertension and diabetes was from 05 years.Due to this the claim was not settle by insurance company as the Policy was 4 years old. But later Hospital has issued a letter stating that it is since February, 2014.and stated that it was happen due to error.All document and Hospital letter was submitted to Raksha TPA. Since 5months is completing but no response from Oriental Insurance Company nor Raksha TPA. Raksha staff Mr.Yusuf Patel and Amit Hegde Address-Times square building Marol, Mumbai.And Orental insurance staff Mrs.Akshada Mukne address-Oriental House Churchgate, Mumbai who tell Raksha will re follow the case.But After re investigate also they are again telling In History Hypertension and Diabetes is from 05 years after submitting Hospital letter also .Every time they give different excuses after giving Full evidences .As I have borrow loan from relatives for my father treatment. Kindly look into the matter ASAP