Oriental Insurance Company — Refund claim after the death of my Father

My policy number 121800/48/2021/4955, it is happy family floater 2015
uni: irdai/hlt/oic/p-h/v.Ii/450/15-16
i have this policy since last 5 years
i have paid my last premium in august2020, the policy is joint with my father, mother and me
my father expired on 27th november 2020, so i have asked for refund for my father for the remaining period after deducting 3 months premium
i have done number of correspondence with mumbai office but till date i have not get my refund
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