Oriental Insurance Company — Refund of amount due to transaction failed

Date - 18\05\2022
client name oriental insurances
sir i will pay the payment in oriental insurances portal through bill desk
payment method online UPI method the transaction will show completed and amount will deducted from my account but on portal it will failed then i will contact the oriental insurances they said the payment will not received
Transaction number[protected]
UPI id by which payment pay is [protected]@upi
Amount of payment- 19123 rupees
UPI ID in which payment done is- billdeskpg.[protected]@icici
debited from Canara bank
sir please refund my amount
and clear the status of payment
i will provide a screen shot of payment which i pay but it will not recived by oriental insurances