Oriental Insurance Company — Refund of policy amount

Address:

Thiruvananthapuram, Kerala, 695582

I had tried renewing my 2 wheeler Oriental insurance policy online on Sep 21. There was some problem with website and hence my policy was not renewed even though the amount got deducted from my bank account. I contacted the customer service and the concerned people. I was asked to renew the policy by visiting any of the office and assured refund of the amount which was deducted. Its almost 3 months now and I am not getting any response. On Dec 8th, they again asked me to provide the details of policy.