Oriental Insurance Company — Reimbursement claim

I made a call to your team at chennai and came to know that my claim is rejected due to dental related issue not covered under policy.

My Query: If dental related is not accepted, why my time & your time wasted here asking for documents to claim.
At starting stage itself, please direct us clearly that dental related oprations (like root canal) will be rejected and not covered under policy.

Kindly take the Complaint in a positive way and provide favourable feedback .