Dear Sir on Last thrusday i .e 4th Feb, I got admitted in KIIMS, Bhubaneswar and undergone a surgery in my left leg.
As per process we first intimate your branch with details and after chasing 4 days finally
initial 30000 approval from Heritage was released.
But very sadly at the the final discharge time you just reject our final bill settlement at 8 pm and pull me in a very difficult situation where I need to pay total amount Rs 140000 from my pocket to go back to my home so KIMS detain me till 2AM midnight till I am clearing the total bill amount.
Did we take cash less cards for these situation?
why we take these mediclaim policy these are totally waste of money.
We take policy from Government Bank as we think we are safe with you but in my case the harassment what I face starting from initial Approval time to discharge time is unpredictable and unbearable.
KIMS DOCTOR made a mistake which later they rectified by giving apologize letter to you about the injury period which was mistake (in place of 5month they write it 5 yrs)
So I need detail clarification from your end about the reason of rejecting my claim, as my policy was running 4th yr and the surgery which was done in my left leg is to protect my knee is a injury base operation .
As per your customers service representative this was canceled as my knee was replaced but I have the proof that this is not a knee replacement surgery. This surgery was done to protect my knee
This accidental injury generate pain when I walk and this was identified in month Nov 15 by Dr. Debashis Mishra and as per his advice one tee rod was fitted just under my knee to protect this.
My card no is HHS3. [protected]
This is my final request to you that please send me the details clarification about the rejection of my application so that I will get my money back from the insurance company.
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