Oriental Insurance Company — short payment of rs. 5760/- in settlement of claim against ref: policy no. 271601/48/2020/1343 issued by oriental insurance company limited.

Address:

NEW DELHI

I thank you for settlement of claim of rs. 55071/- on account of cerebral infraction unspecified against above subject.

On going through the claim deduction details, i regret that the payment of rs. 5760/- were not made. The facts are mentioned as under:-

Physiotherapy treatment charges

As you already know from discharge summary submitted to you by max balaji hospital, patparganj, new delhi stating that physiotherapy advised by dr. Rajesh gupta and the same arranged from treating hospital i. E. Max balaji hospital.

I have paid daily opd charges of rs. 660/- towards physiotherapy, all the original bills were submitted while filing post hospitalization claim.

Neither you have not informed the schedule of charges in the policy while settling the post hospitalization claim nor the insurer had informed while issuing/renewing the policy. The deduction is arbitrary. I therefore request you to investigate further in the matter