Oriental Insurance Company — Transaction failed but amount debited

Address:

600010

Dear Oriental Insurance, I am an existing Vehicle insurance customer. my policy no is 412200/31/2016/19869. i tried renewing my policy thru online on 08.12.2015 from my Andhra Bank Debit Card Transaction Id : S80699966 Transaction Amount : (INR)1, 274.00 Transaction Description : IB/INDIA/ORIENINS/EADB[protected]. the amount was deducted but the policy was not renewed . So the next day on 09.12.2015 i tried the same with my Indian Bank Debit card POS PRCH ATM WDL SEQ NO 941327 ATM ID 00006166 TRAN DATE (MMDD) 1209 TRAN TIME (HHMMSS) 054553. again the amount was deducted but not renewed and the page said System Error Occurred please contact system administrator. as i was running short of time i went in person to the Oriental Insurance office and i renewed my policy by paying in cash. When i asked the office people about this issue they promised me money ll be refunded in 10 days but its already a moth and i have not yet received my money. When i contacted my bank both the banks told that the Oriental Company only should return transfer the money to my account and the bank could not do anything else. i am very much disappointed. I have been Charged three times for a single payment. pls let me know the status on this issue. Thanking You, Milton Paul.