Oriental Insurance Company — Unjust claim and policy practices

Address:	Thane, Maharashtra, 400606
Website:	orientalinsurance.org.in/contact-us

I was provided 2 mediclaim policies by oriental insurance company for my parents. I had the provision to use either or both the policies, depending on the expense incurred. My father was operated on angioplasty and the total expense was around 4lac rs. My each policy cover was 2.5lac rs. I was expecting one policy to cover 2.5 lac and other to cover 1.5 lac.

When i submitted the claim, one of the policy reimbursed 1.4 lac rs. So i submitted the claim under another policy for the remainder of the amount. But the claim was rejected, stating that i have already reimbursed my amount from one of the policy.

I have been trying to speak to the officers, but they have either been non responsive, or passing the parcel from one office to another.

Following are the policy details -

124200/48/2016/10929 - policy under which partial claim was approved
131401/48/16/00187 - policy under which the claim was rejected

Insured person nae - naresh simepurushkar