| Website: | orpatgroup.com/my-account/view-order/145299 |
I ordered a digital clock from Orpat official website on 8th July 2021. I received the product the next week but was broken.
On calling the customer support number, no one seems to be answering for more than 20 days now. I only receive an SMS stating "All our executives are busy at this time. Your call is very important to us & you will receive a call back soon" -- this call back has not happened in over 20 days, despite calling on an almost daily basis.
Now I have received a message in WhatsApp asking me to send the clock in courier to them. I have been shopping online for many years now, never have I seen such poor (or non-existent) customer service.
Orpat has THE most pathetic customer service, which might as well be closed down for good!
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