Apollo Pharmacy, Omkar Nagar — Deficiency in service

Address:

Bangalore, Karnataka

I visited your Pharma shop at No.1, Omkar nagar, Mico layout road, Bannerghatta Road, Bangalore 560076 on 6th October to buy some medicines. the salesman could not give me all the medicines I wanted and wrote down in his register my address and contact number promising that he will deliver the balance medicines either the same evening or latest next day. Having not received the medicines, I called up his number[protected] and there was a different person. He took considerable time to understand my requirement and found out my requirements and my address. I told him that a reminder from me was unnecessary when your man had committed to bring the medicines and that I wanted the medicines very urgently today before noon. He has not responded.
When I purchased the medicines on 6th October, I had offered my credit card. The card reading machine appeared to be faulty and he swiped the card more than once. I had to give him two more cards which I had. When one of the attempts acknowledged the swipe, I signed the bill for Rs. 555.00. I bought one more item HORLIKS LITE. He said that the item is not in the system list and he gave me a hand written bill no. 5269 for Rs. 190.00. I gave my credit cards and he made several attempts and when every attempt failed I gave him cash.
On returning home I received 8 SMS messages on mobile for all the attempts made. The total amount debited was Rs. 2060.00 as against Rs. 555.00. The details are Rs.555.00 three times, Rs. 190.00 five times. I rang up the shop and told him that he has overcharged and I want the refund. He said, there cannot be any overcharge and that he will send me a copy of the total transactions of my card through this machine next day morning along with medicines. He has not kept his word.
I am very much inconvenienced by your sales man and I consider it as a deficiency in service besides overcharging. I want a fair settlement immediately. IF I DO NOT GET ANY SETTLEMENT IN THE NEXT 48 HOURS, I WILL GO PUBLIC WITH MY COMPLIANT ON FACEBOOK AND TWITTER.
My contact numbers are: [protected]
Address: S. Viswanath, 141, 2nd Cross, 1st Stage, Arakere MICO Layout, Bannerghatta Road, Bangalore - 560076; email: [protected]@gmail.com