Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

they have fraud promotions be it be exchange offer or April utsave ,,,,they make people fool.......and there customer care of no use..............they are fraud too....i am gonna to publish in media too ,they cannot harass ppl..i had their coupon of 200 rs but they are failed to redeem it and wasted my two hrs saying they have system problem and coupon is invalid...........i cant redeem it as per them try after 20 minutes

I am SARAVANA KUMAR from CHENNAI. I use to visit PHOENIX MARKET CITY every week and most of the times i visit BIG BAZAAR there. I was happy that i can find FOOD there but when i went to buy there was a BIG QUE as like in RAILWAY STATION. But there was no other go for me so me too joined the que. After 15mns i got few food items like NOODLES, BIRIYANI. Both were in CHILL CONDITION. I was shocked of it that A FAMOUS BRAND STORE PROVIDING FOOD IN POOR CONDITION and when i asked about it there was no proper response. Next week we ordered CHICKEN ROLL PUFF(am not sure of exact name of the product but its almost what i mentioned). They served it HOT as they kept in owen n gave me but it was COMPLETELY DRY and not FRESH. Last week i was there by around 8.30pm to 9pm and i ordered RASAMALAI and my friend ordered some PUFF even after i warned him that it will be dry. The RASAMALAI tasted bad as it got prepared very early, or i don know the reason behind it, (WHY THE KEEP SUCH POOR CONDITION PRODUCT IN DISPLAY N CHEAT CUSTOMERS AND MAKE THEM FEEL COMPLETELY BAD OF IT). So up to me whenever i buy something in BIG BAZAAR I FEEL VERY BAD OF THE PRODUCT AND ALSO FEEL STUPID OF MYSELF FOR BUYING AGAIN AND AGAIN EVEN AFTER KNOWING ITS NATURE. I AM REALLY FEEL VERY BAD OF IT NOT ONLY FOR MYSELF BUT FOR EACH AND EVERY CUSTOMER. PLEASE LOOK INTO THIS ISSUE AS SOON AS POSSIBLE...

Sir,

We had booked a Modular kitchen & Wardrobe in the month of August 2012 for the total amount of Rs.2,80,000/- in J.P.Nagar Hometown branch in the Central Mall.They had promised that the following mentioned gifts will be provided if we book the order of worth Rs.1,50,000/- on or before 15-Aug-2012 and the same was mentioned in their catalog as well.

The gifts are the following:-
==================
1. Chimney
2. Food Processor
3. Coffee Maker
4. 4 burner Stove
5. Oven

After the work was done they were telling like now we will not provide the gifts instead will provide you in cheque/Cash.
Later on they are asking for the proof that where they have mentioned is it in the invoice or not?

I am being following since 6 months and I am really fed-up with them and not getting any proper feedback from them in spiting of personally
visiting and asking about the decision.

Really they are cheating customers by promising gifts and other facilities and not fulfilling the same after the purchase.

Request you to kindly investigate and take necessary action against them.

Thanks,

Ashwin.S
[protected]

I had purchased a bed from Hometown Vikroli around 13 months back. My daughter used to sleep on it. First - the bottom of the bed broke (it was not very different from cardboard in terms of strength when I tested it !). on complaining the Hometown ppl replaced the bottom with ply. Another 6 months down the line - almost to the day when the bed completed the 12 month warranty - the side of the bed broke.

We complained to the Home Town ppl and were told that only repairs can happen and replacement cannot happen since the warranty period has expired. I obviously do not want to repair the right side of the bed to have the left side break down another 2 months down the line - with my daughter sleeping on it so I asked them for a replacement credit note which has been refused.

technically - they are right ofcourse. I would just advise all of you who are planning to purchase any furniture from Home Town to think twice. The furniture is largely china made and very poor quality. I think it is specifically mad not to last more than 14-15 months ! better to spend a little bit more and buy from Godrej Interio or even local players who would not hide a faceless organization...

I have purchased Fridge of Whirlpool make 215 ltr, Delivery Challan No. 79, on 1-4-2013 from Big Bazar, Byapanahalli, old madras road in the name of karthika. They had given 48 hours for delivery. They did not deliver in time, they delivered on 4-4-2013 at 11.15 am. After delivery they asked for charges very rudely. This is very shameful for such big company.

Hi,
I have visited Big Bazaar Hyderabad- Tarnaaka Branch on 31/03/13and bought grocery's for rs 2000 (Apprx). I have asked them to deliver the products at my home. They mentioned that we will deliver the products next day morning before 11 AM. However, i haven't received my products as of now.

I am really pissed off due to this poor service and would like to claim my money back from them.

Please help me!

Thanks
Ankit

After making a call to big bazaar customer care [protected] at 2:45 PM on 23/3/2013. We came to know that big bazaar is open today. We went Big Bazaar at 3:15PM. But we found that it was close. On a board there was a notice that Big Bazaar will open on 4:00PM. We wait till 4:40 PM. But it was not open till 4:40PM. We are a payback Member and Big Bazaar profit Club Member. We had 2 Discount coupons valid for Wednesday (today). We went 15 km away from our home. We wait about one and a half hour.
We want an immediate action against it.

Purchase amount deducted twice from my Debit Card

I have purchased some items in Big bazaar using my Debit Card, on 23rd March 2013 for the amount Rs.2458.23 during this payment,the vendor used a second machine for swiping the card since the first one responding very slowly, the result is the amount Rs 2458.23 & Rs 2458.00 deducted from my account. But for only one payment I have signed the counter foil for the payment (Rs 2458.23). The transaction details are given below.

Payment date: 23rd March 2013
Payment by: SBI Debit Card
Card #: [protected]
Account #: [protected]

The following are the details given by Big Bazaar.
Txn # :[protected] Rs 2458.23 - Time: 9.24 Pm
Txn# :[protected] Rs 2458.00 - Time: 9.23 Pm
Receipt #: 0047283
Cashier Name: Mahesh Bhosale
Toll No: 5
St: 4819 Ch:252056 Tr:39132
Pl Refund Extra deducted amount Rs 2458.00 as soon as possible to my account.
Pl do the needfull.

We have planned to go for a modular kitchen with Hometown Marathahalli branch. (Bangalore). During booking they said that day is the last day for 40% OFF and some free goodies and they forced us to do the payment. When we went there on the next day still the OFF was going on. Cost is too high compared to other Vendors and hence we planned to cancel the booking. But after following up for 15 days, they (Regional Head - Prithvi) say they cant refund the amount and they will take 15% as penalty and remaining they will give us Hometown vouchers. Also he even mentioned that they dont know when this will happen. They need to check their sales records and it might take some time.(I dont know how much more time?)

This amount is important for us, it is our saving. Simply Hometown people taking it is not acceptable.

Can someone help us to resolve the issue?

-Rajkumar

Dear Customer Care,
My father Ashim Kr Dutta has purchased a combo offer of Rs 61999 consist of a Queen-bed without a hydraulic stand , a dinning table with a defective chair , a side table , a dressing table & a three doors wardrobe as on[protected] from Merlin"s Homeland Mall, 18B Asutosh Mukherjee Road Kolkata =700020.

It is almost 61 days passed and given a several complaint to the customer care department in the Merlin"s Homeland Mall but no result came out not the least the cashier has given a wrong dated hand bill dated as[protected] instead of[protected].

Bill details in the above attachment
Receipt No 1172
Sum of Rs 61999

This is a very disappointing services from the Merlin"s Homeland Mall and will a case to the Consumer forum if the better services is not provided .

Regards
Anubrata Dutta
[protected]

Sir,
Myself Dr.Dilip Yadav
Details-
Mobile no-[protected]
Bill no.-0019301

While paying Rs.2940 on 10 March 2013 about 9:43 PM at Big Bazaar at city mall raipur Chhatisgarh through debit card machine,the cashier said that the amount is exceeding its limit so you pay by cash .Then I paid cash immediately.I saw that this amount was debited from my account to big bazaar.Big bazaar said that he didn't this amount Rs.2940 by your debit account.I want my money back.
Thanks.

I would like to bring to your notice that I have been cheated by providing wrong information by Big Bazaar here in my town. According to their recent offer "Kuch Bhi Laao Kuch bhi Paao", I was informed that whatever I will give, the price of same will be adjusted in my new item that I will be purchasing. To my surprise, I was only allowed 10 to 20% discount on each item i purchase and not more than that. I gave my two working Juicer & Mixer and one working sewing machine. I have been cheated and misinformed. Please help and advice.

Hi,

We purchased Davis Slider Bed from Furniture Bazar (4-2-631,654/1, Maheswari Parameswari Towers, Near Old Maheswari Parameswari Theatres, Kachi Guda X Road, Kachiguda, Hyderabad - 500027) on the 23rd of March 2012. Recently while using it - we notice that one of the planks of the bed has been shifted, causing the bed to be loop sided.
We request you to please send in a service agent to come and fix the issue. We can provide you with the Bill Number and other details if needed.
Hoping speedy action would be taken.
Thanks & Regards,
Ankana Ghosh
+[protected]

Dear Sir/Madam,

I RELAY DO NOT KNOW WHERE TO START FROM

I J SANTHOSH KUMAR IS A REGULAR CUSTOMER TO ONE OF YOUR BRAND (BIGBAZAAR) IN HYDERABAD, AND IT IS WITH REGARDS TO THE SITUATION I AM IN NOW AND WOULD LIKE TO GET IT IN TO YOUR NOTICE AND COMPENSATE ON BEHALF OF IT. AS THERE IS AN EXCHANGE OFFER GOING ON I HAVE VISITED TO THE STORE AT AMEERPET ON 28TH FEB 2013 AND SPOKE TO THE CONCERNED PERSON AND ALSO READ AND UNDERSTOOD THE TERMS AND CONDITIONS AND AS PER THEIR INFORMATION ARRANGED A PICK UP OF OLD STUFF FROM MY HOME ON 1ST MARCH 2013. TWO REPRESENTATIVE HAVE COME AND TOOK THE OLD FURNITURE AS INFORMED. AFTER ASKING THEM REPEATEDLY AND AS PER TERMS AND CONDITIONS I CAN USE THE COUPONS IN ANY BIGBAZAAR STORE IN HYDERABAD, SO VISITED STORE AT KACHIGUDA. WHEN FIRST WENT TO FURNITURE STORE THERE WERE FOUR SOFA SETS OUT OF WHICH THREE SETS WERE IN DISPLAY AND WERE IN DAMAGE CONDITION AND ONE IS SOLD OUT. SO ASKED THE REP THERE TO GIVE OPTIONS FOR THE SAME. HE RETURNED AND INFORMED THAT THERE IS NO OPTION IF I WANT I CAN TAKE THE DAMAGE SOFA. IN THE MEAN TIME WERE LOOKING AT THE BEDROOM SETS WITH KING SIZE BED THERE WAS ONLY ONE KING SIZE BED AVAILABLE SO ASKED THEM TO BILL IT AND WENT TO THE ELECTRONIC STORE TO PURCHASE OTHER ITEMS. LIKED SONY 32” LCD TV AND SWIPE WALK AND TALK PHONE AND ASKED THEM TO BILL THEM. THEN THEY INFORMED THAT IT IS NOT POSSIBLE TO GIVE ME KING SIZE BED AS IT IS SOLD OUT SO AS THERE WAS NO OPTION. TOOK THE TV, PHONE AND OTHER ITEMS AND RETURNED. WHILE RETURNING ASKED THEM WHEN CAN I EXPECT FOR THE INSULATION OF TV. THE REP AT THE COUNTER HAS INFORMED THAT HE HAS TO LOG IN AND IT WILL TAKE 24HRS OF TIME FOR THE PROCESS AND AT THE BILLING AS I HAVE A PAYBACK CARD THREE BILLS WERE GENERATED AND ONLY ONE BILL WAS ADDED TO MY PAYBACK CARD AND OTHER TWO WERE LEFT NOT EVEN ASKING ABOUT IT. SO BEFORE LEAVING GOT A DOUBT AND WENT BACK AND ASKED THEM WHETHER ALL THE BILLS ARE ADDED TO THE PAY BACK CARD OR NOT THEY INFORMED ME TO GOT TO THE CUSTOMER DESK AT THE GROUND FLOOR TO ADD THE OTHER TWO LEFT OUT BILLS. WHEN WENT TO CUSTOMER CARE COUNTER IT WAS VERY RECKLESSLY INFORMED THAT SERVER WAS NOT WORKING AND IT CAN BE ADDED AT ANY POINT OF TIME WITH IN NEXT ONE MONTH THOUGH THEY WERE VERY FARLEY WORKING ON SYSTEMS (IF REQUIRED PLEASE GO THROUGH THE CCTV WHICH ARE INSTILLED AT THE STORE IT CAN BE SEEN) THAT I HAVE WAITED FOR 36 MINUTES AND THEN THEY TOOK IT UP AND ADDED THE BILLS TO MY PAYBACK CARD. NEXT DAY 2ND MACH 2013 VISITED TO BIGBAZAAR EVEN AFTER SUCH A BAD EXPERIENCE THINKING THAT IT HAPPENS ONCE IN A WHILE. AS I AND MY FAMILY ARE REGULAR CLIENTS TO BIGBAZAAR AND ORDERED FOR SOFA, BED ROOM SET, CHAP PAL STAND, STUDY TABLE, CHAIR ,AND OTHER GROCERY. EVEN HERE THERE WERE DAMAGE ITEMS IN THE DISPLAY BUT BY GODS GRACE WAS ABLE TO FIND SOMETHING WHICH IS ACCORDING TO MY FAMILY TASTE. SO ORDERED EVERY THING AND ASKED FOR A HOME DELIVERY. AS THE NEXT DAY WAS SUNDAY THE REP HAS INFORMED THAT THE ITEMS WILL BE DELIVERED ON MONDAY WHICH IS 4TH MARCH 2013 AND BED ROOM SET WILL TAKE 25 DAYS TO DELIVERED. AGREED FOR IT AND WENT HOME, AS PER THE INFORMATION FROM BOTH THE REP FROM BOTH THE STORE I WAS EXPECTING DELIVERY AND A PERSON TO VISIT MY HOME FOR INSTILLATION. AS NO ONE TURNED UP CALLED THE STORE NUMBER OF KACHIGUADA WHICH WAS THERE ON THE BILL. SPOKE TO MR SRINAVAS AND INFORMED HIM THE CONCERNED HIS ANSWER WAS DO YOU WANT THE NUMBER OR DO U WANT ME TO ARRANGE A CALL BACK IN VERY RUDE MANNER AND HUNG UP THE PHONE BEFORE ANSWERING. SO I THOUGHT IT WOULD TAKE SOME MORE TIME ( AS I AND MY WIFE BOTH ARE WORKING I TOOK A LEAVE AND TOOK RESPONSIBILITY FOR RECEIVING AND INSTILLATION OF TV IN MY HOUSE), NEXT CALLED AMEERPET BIGBAZAAR LAND LINE NUMBER WHICH WAS THERE ON THE BILL. THEY HAVE GIVEN ME A PERSONS MOBILE NUMBER AND HE INFORMED THAT HE IS NOT IN OFFICE WILL GET BACK TO ME IN NEXT 45 MINUTES ONCE HE IS IN OFFICE. SO WAITED FOR SOME TIME BUT STILL THERE WAS NO CALL. SO CALLED HIM BACK HE INFORMED THAT HE IS DOWN STAIRS AND WILL GIVE A CALL BACK ONCE HE IS IN THE OFFICE. SO WAITED FOR ANOTHER 30 MINUTES AND THERE WAS NO CALL BACK. SO CALLED HIM AGAIN AND THERE WAS NO RESPONSE , CALLED HIM FOR 16 TIMES THEN GOT A MESSAGE STATING TO CALL HIS TEAM LEAD SO CALLED HIM UP. HE INFORMED THAT HE IS IN WEEK OFF BUT STILL HE WILL GET BACK TO ME AND AFTER 5 HOURS HE INFORMED THAT THERE IS NO VEHICLE AVAILABLE AND SO HE WILL NOT BE ABLE TO DELIVER IT TODAY SO MONDAY WENT ON WITH OUT ANY PROGRESS. ON 5TH MARCH GOT A CALL FROM AMEERPET BIGBAZAR AT 1200 HRS STATING THAT THE DELIVERY WILL BE DONE IN NEXT 2 TO 3 HOURS. SO AGAIN TOOK HALF DAY LEAVE AND RUINED BACK HOME. EVEN AFTER THREE HOURS THERE WAS NO SIGN OR MOVEMENT OF DELIVERY. CALLED UP THE STORE AGAIN THE SAME THING. GOT TWO DIFFERENT PHONE NUMBERS .CALLED THEM UP AND FINALLY GOT THE NUMBER OF DRIVER SO CALLED HIM EXPLAINED HIM THE ADDRESS AND ONCE HE REACHED THE PLACE HE INFORMED THAT HE HAD PAID A CALLAHAN FOR THE OVER LOAD, WHERE I DID NOT ASK HIM TO DO THE OVER LOAD AND THERE WERE ALSO OTHER ITEMS IN THE VEHICLE AS IT WAS FREE HOME DELIVERY, SO TOLD HIM THAT I WILL NOT BE PAYING FOR THE OVER LOAD CHALLAN (FINE) BUT IF NEED A TIP WILL BE GIVING IT AND ALSO OFFERED A TIP ONCE THE ITEMS ARE DELIVERED AND I THE MEAN TIME CALLED UP KACHIGUDA BIGBAZAR TO KNOW THE STATUS FOR THE INSTALLATION OF SONY TV SO CALLED UP LAND LINE NUMBER ONCE AGAIN IT WAS THE SAME RESPONSE AND HOW EVER WAS ABLE TO TAKE THE NUMBER WHICH WAS GIVEN ONLY 9 NUMBERS BEFORE RECONFIRMING OR STATING THAT I GOT ONLY 9 DIGITS WHERE PHONE NUMBER SHOULD BE OF 10 DIGITS PHONE WAS HUNG UP , SO CALLED BACK ONCE AGAIN TOOK THE NUMBER OF THE CONCERNED PERSON OF THAT DEPARTMENT AND HE INFORMED THAT THE CUSTOMER NEEDS TO LOG IN TO THE WEBSITE OF SONY FOR INSTALLATION, QUESTIONED HIM WHY IT WAS NOT INFORMED EARLIER , THE TONE WHICH THE REP SPOKE AND HE HAS ALSO USED A WORD THAT HE WILL DO THE LOG IN AS A FAVOR AND LOOK IN TO THIS ISSUE AND WILL GET BACK, SO GOT FRUSTRATED AND CALLED UP THE CUSTOMER CARE. AFTER CALLING UP FOR SIX TIMES GOT CONNECTED TO Mr. NAVEEN. SO INFORMED THE WHOLE STORY AND ALSO PLEASED HIM TO UNDERSTAND THE SITUATION NOT JUST HEAR AND GIVEN HIM SOME DETAILS HE WANTED AND HIS RESPONSE WAS VERY RUED AND HE WANT NOT AT ALL IN A PHASE TO UNDERSTAND THE SITUATION BUT THE CALL GOT DISCONNECTED. CALLED BACK THE TOLL FREE NUMBER ONCE AGAIN AND ASKED FOR A FLOOR MANAGER OR SOME SUPERVISOR WHO CAN ADDRESS THE ISSUE. A LADY PICKED UP THE PHONE AND BEFORE ASKING ANYTHING SHE PUT ME ON HOLD FOR THREE TIMES AND WHEN ASKED FOR MANAGER, Mr. NAVEEN CAME ON TO LINE WITH IN THE NAME OF MR SOLANKI . SO AGAIN INFORMED HIM THE SITUATION FOR 1 HOUR APPROXIMATELY AND HE ASSURED THAT HE WILL PUT IT TO THE CONCERNED DEPT AND WILL ALSO GET BACK TO ME WITH THE RESOLUTION NEXT MORNING. WITH HIS ASSURANCE THOUGHT EVERY THING WILL GET IN TO PLACE. GOT RELAXED AND WENT BACK TO OFFICE ON 6TH MARCH 2013 DID NOT RECEIVE ANY CALL. SO CALLED THE TOLL FREE NUMBER ONCE. THIS TIME IT WAS A DIFFERENT LADY BUT IT WAS THE SAME. BEFORE I CAN SPEAK SHE PUT ME ON HOLD AND THEN I ASKED HER TO PUT ME TO HER MANAGER MR SOLANKI THEN GOT TO KNOW THAT MR NAVEEN AND MR SOLANKI BOTH WERE THE SAME PERSON AND HE HAS NOT THERE IN OFFICE AS HE IS ON LEAVE. THEN SHE PUT ME TO MISS BHUVANA (HER NAME MIGHT NOT BE RIGHT) AND HAD TO INFORM HER THEW HOLE ISSUE ONCE AGAIN FOR 50 MINUTES AND SHE ASSURED THAT SHE WILL TAKE CARE AND WILL FOLLOW UP ON THE SAME WHICH SHE HAS DONE AND THE FURNITURE FITTING IS DONE ON TIME AND ALSO GOT A FOLLOW UP CALL FROM HER AND ALSO FROM THE STORE. BUT DID NOT RECEIVE ANY CALL IN REGARD TO THE TV INSTILLATION AND ALL OF A SUDDEN AS A HOPE GOT A MESSAGE FROM MR ALI WITH THE LOG IN NUMBER SO CALLED HIM BACK TO KNOW WHAT SHOULD WE DO WITH THIS NUMBER. DO I NEED TO CALL UP SOME BODY OR WHAT IS THE PROCESS. HE INFORMED THAT THE DELAY WAS DUE TO BOMB BLAST AND THE AREA I AM LIVING IN WAS IN HIGH ALERT AS HE WAS NOT SOUNDING WELL. ASKED HIM TO GIVE HIS SUPERVISOR NUMBER AND CALLED HIM UP HE WAS MR SHRAVAN KUMAR. HE INFORMED THAT THE ISSUE IS BEING ADDRESSED AND TECH WILL BE THERE BUT CAN NOT TELL ME WHEN HE IS GOING TO BE HERE. SO JUST OUT OF CURIOSITY ASKED HIM WHY WAS THE DELAY HE INFORMED THAT IT WAS BECAUSE SATURDAY AND SUNDAY SONY COMPANY WILL NOT WORK SO THERE WAS A DELAY. SO ASKED HIM WHY THERE WAS NO CALL OR NO INFORMATION OF THIS EVEN ON MONDAY. HE ALSO INFORMED THAT HE GOT TO KNOW ABOUT THE ISSUE ON TUESDAY EVENING AND HE WILL GET IT SOLVED. SO IN THE MEAN TIME CALLED UP TOLL FREE NUMBER TO UNDERSTAND AFTER DIALING THE NUMBER FOR 16 TIMES CALL GOT CONNECTED AND MR ADITYA HAS LIFTED THE PHONE SO ASKED HIM TO CONNECT IT TO MISS BHUVANA AS SHE IS AWARE OF THE ISSUE AND SHE WILL NOT WASTE MY TIME EXPLAINED HIM THE WHOLE THING HE TRIED TO PUT ME TO HER BUT SHE HAS LEFT SO HE PUT ME TO HIS TEAM LEADER MR ROBERT. HE WAS NOT AT ALL LISTENING TO ME AND WHEN EVER I ASK HIM A QUESTION HE WAS ANSWERING ME WITH YES OR DEFIANTLY WHICH WAS VERY IRRITATING ON THE CALL AND HE WAS PUTTING ME ON MUTE EVERY NOW AND THEN. HE WAS NOT AT ALL COURTEOUS AND LISTENING TO ME AND HE WAS ON HIS GO STATING THAT IT WILL BE SOLVED AND WAS INTERRUPTING AND VERY RUDE AND HUNG UP THE CALL. LATER CALLED BACK FOR 22 TIMES AND GOT CONNECTED AND SOME ONE PICKED UP THE CALL BUT GOT DISCONNECTED. SO AGAIN CALLED UP FOR OTHER 10 TIMES FROM DIFFERENT MOBILE AND ASKED MY WIFE TO SPEAK TO THEM. IT WAS THE SAME AGAIN NONE OF THE PEOPLE WERE ABLE TO UNDERSTAND THE ISSUE SO ASKED THEM TO PUT THEM TO MR ROBERT AND AS MR ROBERT HAS COME ONLINE MY WIFE TRIED TO SPEAK TO HIM BUT IT WAS STILL THE SAME LETHARGIC AND RECKLESS ANSWERS FROM MR ROBERT. SO TOOK OVER THE PHONE AND HE WAS TRYING TO USE AMERICAN ACCENT AND SPEAK SO STARTED TO SPEAK IN THE SAME ACCENT BUT STILL THE SAME. IN THE MEAN TIME A PERSON FROM SONY HAS COME FOR INSTALLATION WHILE I WAS ON THE CALL. SO TRIED TO EXPLAIN THE SAME TO MR ROBERT AND ASKED HIM TO INFORM THE STORE PERSON THAT THEY NEED TO GIVE ME A CALL ONE DAY PRIOR TO THE DELIVERY OF THE BED ROOM SET AS ME AND MY WIFE BOTH ARE WORKING AND NO ONE WILL BE AT HOME. MR ROBERT VERY RUDELY AND RECKLESSLY INFORMED THAT THE INSTILLATION WILL BE DONE TODAY SO REPEATED THE WHOLE SENTENCE ONCE AGAIN BUT STILL IT WAS THE SAME. SO HANDED OVER THE PHONE TO MY WIFE AND ASKED HER TO INFORM MR ROBERT IN SOME OTHER WAY. HE WAS STILL GOING ON THE SAME WHEN MY WIFE ASKED FOR A CASE NUMBER OR SOME REFERENCE NUMBER HE INFORMED THAT HE WILL GIVE A CALL BACK BUT JUST BEFORE FEW MINUTES HE INFORMED THAT IT IS IN BOUND AND HE CAN NOT MAKE A CALL BACK. SO MY WIFE INSISTED FOR THE CASE NUMBER THEN MR ROBERT HAS PUT HER ON HOLD FOR 5 MINUTES AND CAME BACK WITH THE LOG NUMBER WHICH IS 167593.

THIS WAS NOT THE KIND OF SERVICE I WAS EXPECTING FROM BIGBAZAAR OR FROM FUTURE GROUP, NOT EVEN ONE PERSON WAS ABLE TO UNDERSTAND ME AND EVEN AFTER ADDRESSING IT WASTING MY TIME NOT GOING TO OFFICE FOR TWO AND HALF DAYS AND AROUND 67 DIFFERENT CALLS FOR 22.45 MINUTES AND SPEAKING TO 18 DIFFERENT PEOPLE ONLY ONE OR TWO WAS ABLE TO UNDERSTAND ME. IF THERE IS ANY LEGAL TEAM OR ANY OTHER TEAM WHICH TAKES CARE OF THEIR CUSTOMERS I WANT THEM TO LOOK IN TO THIS ISSUE AND COMPENSATE FOR THE SAME .

And no one is listing to me even after writing this mail since morning i am trying to get in touch with the customer care to send this mail to the concern person so that they can look in to and they are lifting my call and it is getting disconnected if i do that call from different number they are lifting the call in less period of time .

Since morning i am trying to get in touch with the customer care and no one is answering the call.

Never thought this small issue will go this big other wise would have recorded all the calls and at the same time remembered all the name to how i spoke in Big Bazaar.

Sub: Purchase amount deducted twice from my Debit Card

I have purchased, using my Debit Card, some items in Big Bazaar, Koramangala, Bangalore-95, on [protected] for the amount Rs.4182=00. during this payment the vendor swiped the card by there was some error message and he again swiped second time using same machine but the counter foil print was generated only one time for Rs 4182=00 but the amount has been deducted twice from my account. Only one counter foil was generated for RS- 4182=00 and I have signed it. But amount deducted twice from my account.

The transaction details are given below:

Card details:
Payment date: 03/03/2013
Payment by: ATM Debit Card
Card #: [protected]
Account #: [protected], SBM, NIMHANS Branch, Bangalore-29.

The following are the details given by Big Bazaar

(Counter foil details which I have signed:
Date: 03/03/2013.
Inv: 000570
Batch no: 000645
AXIX- TID: 46315174
MID:[protected]
Amount: Rs. 4812=00)


I request you to refund Rs 4182=00 which was deducted second time from my account.

Kiran Kumar G
[protected]@gmail.com

I have paid Rs 51/- for SIM card and Rs 29/- for SMS package at T24 outlet inside BIG BAZAR, LB Nagar on 25/12/12.

SIM card bearing mobile No: [protected] was giveN to me. I have submitted my driving license as ID/address proof (Goa driving license) and it was taken by T24 team.

I have visited the outlet alteast 10 times after this but till date my SIM is not activated. I had given photos two times, provided the same id/address proof copy two times due to some excuses given by t24 team in the past 2 months. COMPLAINTS MADE TO BIG BAZAR IS ALSO NOT RESPONDED.

Hi,

I have placed a order[protected] on www.futurebazaar.com on 22-Feb-2013, while making the payment order was cancelled due to some inventory error but my payback points (1268) was deducted from my account.

These are my order details:

Order# : 3140419
Transaction Date :[protected]
Transaction Number :[protected]
Partner Name: PAYBACK redemption
Points Redeemed : 1,268
Payback card : [protected]
email ID : manoj.[protected]@gmail.com

Please do the needful so that I can get my payback points back to my account or add the deducted money in my wallet. So that I can place a new order.


Thanks
Manoj Kumar

The most pathetic staff ever seen, crossed all the limits of bad service, does not wish to attend the customers and neither do they solve their queries, they dont know where are the products kept, do not wish to answer the customer properly, please remove them or train them to be in service... a service business

We had purchased a sofa set on 3rd Feb 2013. When the furniture was installed on the 7th Feb, we found that each the metallic legs of the sofa had only 2 rubber stoppers/ gasket.

The sofa set includes one 3 seater (4 metal legs, only 2 rubber stoppers) 1 single seater ( 4 metal legs only 2 rubber stopper) and 1 more single seater (4 metal legs and only 2 rubber stopper)

In all there are SIX (6) rubber stoppers that need to be delivered. I have been calling the customer service since 11th Feb and this is my complaint number-5006062. Every time, I call, I am told in 2 days time, it will be delivered. It has been 3 weeks since I have bought the new sofa set.

If I am paying the full amount, I expect I receive the complete product. It seems that there is no quality check to see if a customer receives their product completely. Or are they supposed to deliver as they see fit?

Currently, the metal legs constantly scratch the floor every time we sit. I hoping to get a straight answer from someone who will tell me why the rubber stoppers are not being delivered or is there any hope to get them. Talking to customer support is useless.

If anyone from Home Town seriously looks into this complaint, please check complaint number 5006062 for Buyer Order no [protected], purchased from Mumbai, Vikhroli branch. I am sure your system will have the rest of the details on how to contact me.

Thank you

A sealed packet of chana dal filled with crawling insects. It actually has a direct bearing and impact on the health and well being of my family. I wish this matter to be addressed ASAP keeping in mind the mental and physical agony that I had to undergo.