[Resolved]  Magic Holidays — FRAUD Magic Holidays

Address: Pune, Maharashtra

We had purchase this panoramic magic holidays plan in June 2012 from Pune Dhole Patil Road branch. Customer NO: MH/PUN/1942.
We paid Rs.14,607 by credit card as the down payment and there was a free kit given to us.
It was clear from the movie passes itself that it was all fake when we tried to use the passes in the cinemax theater.
when the description of the plan was given to us it was very well informed to the team(Keeran and Preeti) that the EMI to be started from march 2012 as I was expecting.
I was assured that I can go ahead with the plan only when, I have checked the quality by visiting one of the locations rewarded as free, however before we could visit one of the locations the EMI's started to be

deducted. I was also assured that I would be contacted before the EMI's started and only then the cheque would be deposited. The services failed here again. The EMI's started from Oct '12 instead of March '13.
It pinched me more because it was the loan account from where my home loan EMI was deducted and that's why I was very specific about the month.
When this was noticed, I called the branch and wanted to know the reason. I was suggested after many calls that I stop the further cheque. I was not allowed to talk to any manager, instead I was only assured

call backs which never happened for several days.I stopped the cheques however I am not given any refund till today. Instead the request for EMI is sent to the bank even today.

We do not want to continue with the plan and would like the entire amount to be refunded back as we have not availed any services from the Panoramic holidays.
We have lost all faith in Panoramic holidays due to false promises but would like to request not to cheat people like this. Its hard earned money by everyone.

I hope there is some action on this complaint.
I still have faith in the higher management.
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Aug 13, 2020
Complaint marked as Resolved 
 
31 Comments

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I took membership of this company and I am very happy after visiting resorts - I went to goa resort and money given by me is full of worth as per commitment .thanks magic holidays . Really good company
I also got a call from money magic and paid 7990/- from my credit card on 2nd Sep 2014. Before debiting money from my account i clearly told that im not interested but she tried to convince me and given confirmation that they will cancel it if im not interested once i receive the package. Today(10th Sep 2014) I received the package but im not interested and immediately i called them to cancel it but they are saying they won't cancel it. They are cheating people and it is absolutely fraud.

Any body please help me
Krishna prasad
Ph: [protected].
Magic Holidays have made my holiday magical.
Maeshok,
Dear all, its nothing more left by u guys to say more..isnt it not worthy for the money what you have paid eh??..whom ever have given complaints never used a single holiday too..i have been a member here n i have used 6 holidays through magic holidays..more than my wife n me..my kids r praising about the hospitality of magic holidays..never blame a anyone until n unless u know well about them..i[censored] want any clarification..pls make me a call..am happy enough to answer u all..my num [protected]
Hi All,

I am a victim of Magic Holidays. I got a call from [protected] on 24th Nov, 2014 at 12:50pm. The person started the conversation with saying that they are happy with my citi bank credit card uses and hey have made me their valuable customer. I thought the call is from citi bank, he asked many details for verification like my name, my date of birth and few more (I dont remember).

Then he started explaining the benefits, 4 options:
1: Discount Gold Value Coupon: 30% discount on the every purchase on selected stores and online shopping.
2: Polo sports - couple wateches - cost Rs. 5, 000
3: Polo leather wallet and leather belt
4: 3D/2N holiday 2 times in a year - either internatonal or domestic (Rs 4, 000 refund for food) (hotels similar to country inn - 4 star and 5 star)

He told that these benefits are valid for 1 year and I need to pay 1% Govenment Tax for that scheme (Rs. 7, 999) . Then he forwarded the call to his senior Manager. His Manager also asked many questions for verification like alternate number on which I'll receive call. It was clear that the call is from citibank.

After 2 - 5 minutes, I received a call on same mobile number from a lady and she introduced me as a Magic Holiday representative. She confirmed the same details and asked about payment. I told her I don't want to pay the amount. She told if there is any issue you can cancel the request and they will refund my amount.

She also gave me the breakup for this 1% Tax:

Total Hotel Cost - Rs, 40, 000 - 1% of this Rs 4, 000
and other prediction - remaining amount

I want interested in hotel option so I paid the amount. She asked my address and I gave the address for wlecome kit.

After 1 hour, I called on helpdesk and asked about the hotels. The hotels they are providing are very patheic:

Bali - Mentari Sanur Hotel - price in Feb ( Rs. 3, 478 - tripadvisor)
Singapore - Value Hotel Thomson - price in Feb (Rs. 4, 735 - tripadvisor)


Then, I called on helpdesk and I asked for cancellation. They told they can't cancel it while I made it clear in the starting itself. I fought a lot but they are not ready to return my money. (Rs. 7, 999)

I feel like cheated, I am ready to raise a complain in police. I can get the voice call data from telecom service provider.

If someone else has also faced the same problem, we can have a police complain and court case against them.

I request you to help me in getting my money back.

Thanks & Regards,
Neerja Chandra
Mob No: +91 - [protected]
It is true..they even cut calls and loose money when call internationally. Not helping for any booking, Fraud company
I had purchased a membership of Magic Holidays in December 2016 from Ahmedabad. At the time of booking I raised a query regarding the process of membership cancellation. The executive ( Mr. Arif ) and the Manager ( Mr. Anunay) told me " if you cancel your membership anytime, we will provide the vouchers of the same amount or a cheque of the refund that you pay".
Now when I'm cancelling my membership they're denying to give any voucher or refund of my payment that I have paid.
This is nothing but the cheat.
Fraud company

Amit Pandya.
Dear All,

I am member of Magic Holidays since last 4 years but they are big fraud company so dont fall in their trap if you are holiday lover.

They dont have their own properties but while making a member they say united 21 properties are group properties but they are worst with service or non operated because they have given to third parties to run it and they are not magic holidays properties so its big fraud.
They do fraud marketing like 1 studio apartment but non of their properties having 1 studio apartment.
They give just normal delux room with no choice. All their tied properties are outskirt areas which is get costly with taxi and our own car. Being a member you dont get feel of enjoying your holidays just you have follow up magic holidays reservation team or tied up properties team and we end with our tour with their pathetic service .

See my below experience with magic holidays.

I am member of Magic Holiday Membership No MH/PUN/---- but below are the problems I have faced since I took the membership.

1) As your promised and did marketing of 1 studio apartment which is totally wrong promotion. None of your properties having 1 studio apartment
2) I have visited Malvan property in 2014 ( Room allocated to me next to open garbage area so it was stinking whole night and the property was under maintaince during that period. Property manager was passing wrong information about magic holiday to all members that magic holiday is not good and they force to allocate the room to member.
Conclusion : Treatment to Magic holidays member was average
3) Visited Kodaikanal : Worst experience with manager. During that period Karishma Asodekar was my reservation coordinator and she booked our hotel 2 months well in advance but at the time of check-in they dont have room available for me and I was with my twins of 1 year old and after my 2 hrs discussion of Karishma with manager they he gave very cold small room to me because of which my kids got sick. Manager of Kodaikanal was worst and he argued with and Karishma and waited me 2 hrs in reception.
Conlusion: Horrible experience for Magic holiday Member
4) Mysore : Excellent property good service staff is good but room allocated to us was basis because they were sold out with super delux room and 1 hr waiting in lobby to get confirmation from hotel operation person:
Conclusion: After 2 months advanced magic holidays member doesnt get room
5) Goa : Grecia cottage: Superb survice and superb staff but property is what commited at time of taking membership is not that standard
6) Mahabaleshwar : Worst service and worst rooms
7) Ooty : Good room, good service and everything good.
8) Goa : Tied up property ( Recently visited ) : I paid extra for room and all after I got promised from Snehal to get the experience of this property. Me, Snehal and Shashank from Reservation team we have seen and discussed that the rooms was suppose to get me was twin bed but when we checked-in that time hotel provided us room which was not having lift and no twin bed.
Conlusion : Magic holidays member has to suffer for this

Over all I am not at all happy with Magic holiday membership .

Look at review people are not happy with Magic holidays so please give me justice on this.

http://www.consumercomplaints.in/magic-holidays-b100402
http://www.consumercomplaints.in/magic-holidays-fraud-cheating-done-by-magic-hol...
http://www.consumercourt.in/product-services/136223-cheating-case-against-m-s-ma...
http://www.complaintlists.com/tag/magic-holidays-reviews/.

They dont have proper escalation team or authorize person to communicate our issue. All reservation team fellows are stupid and hopeless.
I will give the names of the people
1) Amit Dalvi
2)Mr. Vishal Vanga
and they are so many.

Regards
Amrut
[protected]
Ranjit Gavhad's reply, May 31, 2018
Dear Amrut,
Myself Ranjit Gavhad also a victim of this company, taken a white membership from Magic Holidy, now there is no response from company. Recently when I went in deep I came to know that SEBI has attached all there properties for auction to return the money of investors those invested in there group company Pancard Club, but what about our hard earn money? So need to come together all Magic holiday members as they cheated 1000 of customers, they left with no resorts/hotels now, all false commitment. Please call back me on 9881299318 or else give me your contact no.
They are cheaters. Customer care services are pathetic and their sales guys are big cheaters. I would suggest not to go for their package. After paying 2 yrs maintenance (not even utilized 7N8D for 2 years), they are asking to pay per night charges (as we had upgraded the package) and not even ready to refund the maintenance and giving the hotels which are not worth rs. 1300 per night. i.e. Treebo chain...disgusting...and not even ready to pickup the calls...Unfortunately, we had paid the full amount of the package i.e. 3.82 lacs.
..these guys are making money by cheating people. You will end up spoiling your mood instead of enjoying holidays like this...One of the sales Guys Vishal Bhandari used abusive words by calling my husband and he also said that do whatever you want, nothing will happen. Such kind of people are cheating public openly and nobody is taking action against it.

I bet that the good rating comments are from Magic holiday team only as no one else will be happy owning their package.
Ranjit Gavhad's reply, May 31, 2018
Hi.
Myself Ranjit Gavhad also a victim of this company, taken a white membership from Magic Holidy, now there is no response from company. Recently when I went in deep I came to know that SEBI has attached all there properties for auction to return the money of investors those invested in there group company Pancard Club, but what about our hard earn money? So need to come together all Magic holiday members as they cheated 1000 of customers, they left with no resorts/hotels now, all false commitment. Please call back me on 9881299318 or else give me your contact no.
I am ex employee of magic holidays, I left company in the month of jan 2018, but it's almost 3 months gone, still I don't get any revert mails or my Full & final amount, HR don't also giving reply on this, I asked many times but she always told it takes time, EMP I'd : EM00011549 If you don't give salary for the month of December then what I expect from magic holidays as an employee. Please consider as a priority basis,
Ranjit Gavhad's reply, May 31, 2018
Dear Sagar
As you was ex employee of this company you can unite all the members of this company because they have done a huge fraud. Myself Ranjit Gavhad also a victim of this company, taken a white membership from Magic Holidy, now there is no response from company. Recently when I went in deep I came to know that SEBI has attached all there properties for auction to return the money of investors those invested in there group company Pancard Club, but what about our hard earn money? So need to come together all Magic holiday members as they cheated 1000 of customers, they left with no resorts/hotels now, all false commitment. Please call back me on 9881299318 or else give me your contact no.
All old member of magic holidays here with request ..all members to be require to take legal action on magic holiday .its fraud company .i have paid 186503 for twenty five year member ship . not get benefit for one tine pl request pl call me all member for legal action [protected].

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    +91 22 2524 8735 [Navi Mumbai]
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    Khatau House, Basement, Mogul Lane, Mahim (West), Mumbai, Maharashtra, India - 400016
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