Otis Elevator Company Complaints & Reviews

Neg no : 52nbu100
C. C to c a nagaraj (Eastern director) otis
Attn: anindita basu, otis kolkata.
Attn: kaushik chakraborty otis guwahati.

I was approached by otis on my lift requirement and my only condition was that the installation should be completed in all respect by the 1st week august 2020, only then i'll place the order with otis. To which i was verbally assured by one anindita basu of otis kolkata....

Door not properly closing...

3rd and 4th floor switches are not working properly.

Service engineers are not attended to the issues to resolve.

Please depute a service engineers urgently...

We have repeatedly lodged breakdown complaint for p block lift of anupam apartment since morning today the 7th jun 20 & just now called mr. Jasbir area supervisor but he didn't take call. We called mr. Anil rajput but met the same fate. Elderly people of our block are waiting downstairs, unable to go to their flat. Unfortunately, we have one of the worst experience in dealing with otis....

To the person concerned

On 18th jan complain was registered with otisline at[protected]
Address chintamaniswar filling station
Building id 69769

My question is in annual maintenance do your guys come for maintenance as even after verbally communicating the guy has no response that's why on 18th i raised a complaint where i was told within 3hrs concerned person will come, it sbeen 3days no...

We decided to modernise our lift under above mentioned negotiation no. With your jaipur office.
1st payment 18/3/2019 rs 1, 80, 000
2nd payment 19/7/2019 rs 3, 60, 000
We have made 90% of the payment. A month back modernisation work was started and it was stopped after a few days due to lack of certain parts. Our lift is non-functional since then and now it it more than a month.

Is this otis elevator culture?...

Hi,

One of the otis lift is not working from 18 august 2019 in our society sai symphony mulund east pin 400081. From today morning the second lift is also malfunctioning and has not been working. Now this is a 20 floor building imagine the situation where people are staying at higher levels. We are at 10 floor and had to climb the stairs up and down with a baby. Since this is a leading company in this domain it is very difficult...

Such a big co otis only interested in money no consumer satisfaction i will say no to otis having a better option in market
[protected]@gmail.com my lift no 5005610. Located in gurgram co executive raised a bill for sensor change for 45000/- which is already paid, senior citizens are using this lift and stuck daily for past 20 days several camplaints co person say this routine process as we are a available to get part from store my...

So we stay in mittal sun sapphire project in hadapsar near magarpatta. The otis lifts which the builder has installed in 6 wings are really in bad condition and there are numerous cases of malfunctioning, lift breakage which really put our lives in danger. We are really scared to push the button for calling lift to the floor. Today 1st august around 930 pm there was a free fall from 9th floor and fortunately the child pressed 3rd floor where...

We have amc of our lift in our building since 2006. Recently one problem arise and even after many follow up with respective service engineer, problem still persists.
Our amc contract no. Ml8988 contract type : m, branch id - lucknow 1
This is very unfortunate that even after repeated complaint, matter hasn't been taken up seriously and problem still persists.
Due to service negligence, if any unforeseen accident occur,...

We have been complaining from last 8 to 9 months and our complain is not getting resolved, even after being under 5 year comprehensive contract the required parts are not being replaced and are suffering, the seniors have the audacity to come and tell us to upgrade by spending money. Just because otis does not have parts why we should spend to upgrade that too under maintenance comprehensive contract....

Ref. Negotiation number: 52n117759
Date: 9 feb 2018
Address: raghavendra colony, rajendranagar

This is regarding otis elevator agreed upon on 9th feb 2018 and not yet handed over completely.

Otis professional expected today at our apartment did not turn up.

They make false commitments and keep us waiting. This has been happening time and again.

Delayed lift installation,...

Otis lifts are not reliable.. Company charge about rs50, 000 yearly as maintenance fee. But do not provide good services at all. The lift has not working properly for the last 6 months. Many complaints have been made in this regards but without proper solutions. The lift remains out of order time and again. Many parts have been changed but fault remains even after lapse of 8 months. Communication with mr tiwari and mr. Pathak supervisor fail...

Registered buyer name:-ashok kumar garg
Address where installation :-j-130 saket, new delhi-17

This is to inform that our installation process is pending since last six months now after repeated communication with your area engineer mr. Bharat who was heading our installation now comes up with a new excuse that one of the electronic part is malfunctioning and we don't have the goods in our store so we have to again wait...

Martins' nest co-operative housing society limited
9, central avenue, santacruz (West), mumbai – 400054.
(Reg. No. Bom / w-hw / hsg / (Tc) / 635 of 1985 dt. 23/7/1985)

November 12, 2018

To,
Otis elevator company (India) limited
Western region – (Mumbai operations),
9th floor, magnus towers,
Mindspace, link road,
Malad (W),
Mumbai – 400 064.br...

This is specifically about otis staff mr. Balaji from bangalore branch who was very disrespectful and impolite wen asked about handing over of the lift and cleaning it after installation. His attitude was the worst. Bi think as service providers it is very essential for the staff to have courteous attitude. I would demand necessary action be taken against this person or atleast train him to talk to customers....

Placed orderfor1elevator. My construction labour has been sitting idle since last 4 days awaiting your technical person to attend for marking hook at construction site ba 142 new town. Kolkata 700156. There is no concrete response from otis kolkata. Salt lake sec v even after my repeated request. I have to bear loss for making payment to labourers for so many days. Please do needful in the matter. Rgds. Avneet agarwal....

We have placed an order for G+2 lift since 2 years with 90% advance and the necessary installation process is not yet completed at Jyote Motors (BBSR) Pvt Ltd, A/62, Nayapalli, Bhubaneswa-751003 against Contract No- 52NT5620 and we are totally fed up of your service and in spite of repeated reminder, no one is responding nor resolving the issue. So we are expecting this installation within 10 days otherwise we will go for consumer forum regarding...

We brought otis lift with refer no : 52nw0473 and provided cabin trusted,
As per communication with your technical team, they arrange painting for that. Still now no one is responding from your team.

The following items not provided as per agreement.

1. Lift model cheat us and not woring on high/low voltages.
2. Cabin colour also not provide as per arrangement.
3. Cabin floor also not...

2nd reminder
Regarding installation lift in hotel kanji palace inv no. Rj/17000695 dt 22.02.2018.
We have no any response of previous complaint of installation. As per your guideline we compete our basic installation work on time but till date your installation work did not complete. We are running a hotel and our business is badly suffered due to lift. Everyday we loose our business minimum 30 to 40 thousand rs. Kindly do needful...