Ovenstory — Order received after many phone calls after more than six hours

I ordered for food from a food truck from ovenstory in our housing society at around 1.30 in the afternoon, as shown on their app, I went to pick up the order showing as ready for pickup. I was informed that the machinery had developed a fault. I was ready to wait for an hour and went back. After an hour I called the truck manager, but was told the mechanic was still not there, he was apologetic and asked me to wait for half an hour. After I called him again at 4.30, still waiting for my promised lunch.. I was asked if I would like to convert the meal into dinner and recieve it at 7 pm. With complimentary extra pizza and dessert. I was disappointed but determined to see where this goes. I received my order, with a complimentary dessert, one hot lava cake, but no pizza. I asked the manager for my complementary pizza, but he said he was still facing a problem with his machine. Very pathetic condition of this company. Why send a food truck much advertised, specially organized but not functioning. Fool us with apps that lie about food ready for pick up, complimentary meals as apologies, etc etc. Gimmicks for nothing.