Ovenstory Pizza — food delivery

Ovenstory Pizza took my order around 9 o'clock they promised to deliver within 45 mins now its 10 still they haven't deliver will they give my pizza or not ? there is no customer care no available on the app or on the website neither they providing the information about from which outlet they are preparing my order its really frustrating to be in position where you already pay for the order and still they don't provide it on time or neither provide any information about