Ovenstory Pizza — order cancelled but balance not refund

Address:	Gurugram, 122018
Website:	www.ovenstory.in

Oven story pizza gurugram has taken my order[protected] at 9.50pm 11/05/2019.
They have mentioned that order will be delivered in 30-35 minutes, but my order was not yet delivered till 11:15pm..

At 11:15pm a person call from a personal mobile number and said that they will unable to deliver pizza, so you will cancel or if still need pizza, then will take more 30-50 to prepair your order and after that will deliver. So i request to cancel my order and ask for refund.

He cancelled my order at same moment and said amount will refund within a hour.

But i didn't get any confirmation message or mail for cancellation so i call him again around 11:30pm and then he say mey be due to technical error you not get sms/email you will get your refund in next 4-6 hour.

But till now on next day i didn't get any confirmation sms/email and refund.

I also write them a mail on "[protected]@ovenstory.in" but they didn't respond till now.