Ovenstory Pizza — order cancelled but no refund

Address:	Andheri West
Website:	www.ovenstory.in

Hi,

Had ordered pizza through their app nd paid via gpay. Few minutes later get a call saying their outlets are all shut so they won't be able to deliver (Then why was the app accepting orders??). He said i will get the money back in 24 hours

Order no: 46616827
Mode of payment: gpay
Total: rs 298

Next day get a mail saying refund has been initiated after i raised a complaint. Saying will get it in 24 hours if wallet payment made like gpay. Till now haven't received anything. Had written countless mails to them (As they have no other way of communication), everytime say it has been processed or are checking and will reply. But never do. Now they have even stopped responding to the mails

This is really really frustrating, just want a quick resolution

Attaching payment ss and refund mail from them. Above is the order id and mode of payment