[Resolved]  Oxigen Recharge — fraud transaction on my iob debit card

My mother received a phone call on her mobile no: from some unknown person pretending himself to be tata aia employee. He asked my mother to share the details of atm and bank details to send bonus amount. Through this information this person made 2 different transactions totalling to an amount of inr 8, 000/-. Details of the transactions along with the bank statement is as detailed below.in bank statement it mentioned as oxygen services (P) ltds gurgan
+1 photos
Was this information helpful?
No (0)
Yes (0)
May 19, 2018
Complaint marked as Resolved 
Oxigen Services India customer support has been notified about the posted complaint.
Apr 17, 2018
Updated by ANUSUYA Tamilnadu
Mail sent by IOB bank to fraud.[protected]@oxigen.com is attached..pls take necessary action to get back my amount as soon as possible.

Verified Support
Apr 18, 2018
Oxigen Services India Customer Care's response
Hi Anushya,

Our team can only communicate with the bank. Hence, we request you to follow up with your bank for further updates.

Thanks,
Oxigen Care
May 02, 2018
Updated by ANUSUYA Tamilnadu
Bank got reply mail from oxigen wallet on 23.4.2018 regarding above complaint..in that mail oxigen wallet mentioned that amount already refunded to originator...eventhough after 10 days still i didn't get back my amount..

May 02, 2018
Updated by ANUSUYA Tamilnadu
Many times i called to Oxigen wallet customer care..but they not reply properly...
May 05, 2018
Updated by ANUSUYA Tamilnadu
I got back the amount. I would like to express my warm thanks for the efforts made by cyber crime coimbatore branch and Indian overseas bank, park square branch.
Also thanks to Oxigen care for the co operation
Complaint comments 

Comments

Dear Anusuya,

Request you to please provide us your contact number to understand the case in detail.
Regards,
Tata AIA Life
My Compiain And Details are in Photo File

Ranjeet sharma's reply, May 21, 2018
I complaining about refund my payment
Ranjeet sharma's reply, Jun 8, 2018
I complaining about refund my payment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Oxigen Services India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    57%
    Complaints
    687
    Pending
    0
    Resolved
    393
    Oxigen Services India Phone
    +91 12 4677 3377 [Customer Care]
    +91 12 0719 1010 [OxigenWallet]
    +91 12 4716 1100 [Head Office]
    Oxigen Services India Address
    Plot No. 94, Institutional Area, Sector 32, Gurgaon, Haryana, India - 122001
    View all Oxigen Services India contact information