Dear Sir/Madam,
Super Collection O Rajapur Circuit House, Prayagraj
Booking ID:[protected]
Check-in: Feb 21, 2025
Check-out: Feb 22, 2025
Room(s): 3 Classic Rooms
Guest(s): 7 adults
On our arrival around 6.30pm we were initially informed by the Hotel Manager that they did not have our booking on their system. Anyway, eventually he traced our booking under different reference number.
The Hotel Manager showed us the only available 3 rooms. One I guess was a "Standard Double", the other "Basic Double" and the last one was "Small Double/Driver Room". He advised that all other rooms had been allocated on first come first basis.
Our booking confirmation via Agoda was for 3 Classic Rooms. We were expecting high standard rooms in view of the price per room ( approx.INR 11000). None of these were Classic Rooms. We were totally misled by the online photos of the rooms.
He added that we would have to pay the full price regardless of whether or not we stayed in the rooms. We were tired after travelling for over 8 hours from Chitrakoot and had no choice as we had to perform Triveni Sangam bath in the evening.
Overall the Hotel stay was a terrible experience and the worst one of in all our holidays to date. Some of the issues, not exhaustive:
No hot water
No or slow reception/room service
Dirty rooms, bad smells and filthy bed linen
We wished to order dinner around 10.00pm but were informed it was tool late
We had breakfast included in our booking but this was not ready in the morning at 7.00pm and so we missed as we had to check-out and leave early for boat trip
We ordered tea in the evening and morning but service was very slow and tea not as requested. In the end my wife had to go and help make the tea herself
We called the [protected] support desk number many times but with no joy. They did not know what to do and wasted our time by keeping us on hold, transferring us to other departments or cutting us off.
Under the circumstances and as a gesture of goodwill we request a full refund of INR 33, 433.56 plus compensation of the totally unsatisfactory hotel rooms and poor services as stated above.
We look forward to your urgent response.
Thank you.
Kind regards,
Mr Jayant G Gohil
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