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OYO Rooms Complaints & Reviews

www.oyorooms.com
3.7
Updated: Dec 31, 2025
Complaints 6603
Resolved
4546
Unresolved
2057
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OYO Rooms reviews & complaints page 2

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S
Suhaib Adeel
from Powai, Maharashtra
Sep 2, 2022
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Scam

Address: Mumbai
Website: oyorooms.com

My complaint is regarding a Whatsapp scam where I received a message from someone pretend to be a part of the OYO team at Hotel Riva International (Capital O 30550) shortly before my check-in time. I was told that rooms are limited and I need to urgently pay the remaining amount or my room might not be available anymore. I had just arrived from Bangalore and was in the taxi on the way to the hotel and didn't want to lose my room or have any...
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M
Milly Das
Aug 25, 2022
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Subject :-Regarding My Account Deletion From Your Company's Database.....!!!

Address: 325, Spaze I Park, Tower B, Sohna Road, Gurgaon NA India 122002
Website: www.oyorooms.com

Dear Oyo.com Customer-Care-Service-Department-Team,

I Have An Account In Your Database With The Name Of AKASH DAS And My Registered E-Mail ID Is :- aakash.das.[protected]@gmail.com. I Am Not-At-All Even Able To Use This Certainly-Particular-Account Of Mine For Quite Sometime Due To My Very Own Personal-Issues As Well As Personal-Problems. So, Hence-Therefore-Please, I Am Kindly Requesting You To Please Start The Procedure To Delete...
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A
Aish ragh
Jul 29, 2022
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Refund Delayed and unresponsive

Dear Sir / Madam,

I am writing to you to raise an issue about: Oyo Townhouse

The issue that I have experienced was: I had booked 4 rooms on 9th July 2022 in Townhouse 459 Hotel Bali Square. Confirmation was done and payment was made of Rs 5, 922. When we reached to the hotel the manager in location denied to check in because the townhouse and Oyo are not tied up so we called the customer service representative...
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L
lednirvana
from Bengaluru, Karnataka
Jul 26, 2022
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Refund Failure From Oyo

Address: Plot number:224, Ranka Group Building, F C I Godown Main Rd, Krishna Reddy Industrial Estate, Dooravani Nagar, Bengaluru, Karnataka 560016
Website: www.oyorooms.com

On 15th july i booked an oyo room for the dates 19th-20th july and made a payment of 1319r.s which i made through my ola wallet, the amount was debited and room booked but due to some unfortunate event i had to cancel the booking and i cancelled it on 19th july before 9 AM which according to OYO is the maximum alloted refund period incase of cancellation, and i was told my money will be refunded back to me, upon checking the app i was showed...
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0949_ Prathamesh Jaisingpure
Jul 20, 2022
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OYO property owner asking additional money

I have booked OYO on 19 july 2022 and when i reached hotel for checkin, owner was asking me for more money. Even i have done partial payment he says i didnt received any payment and when i cancelled my booking due to him OYO didnt gave me full refund.
This service are you providing?...
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V
Vanshk12
Jul 19, 2022
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Refund of cancel booking

Address: Gurugram

I had booked two Oyo room in silverkey executive stays 19650 huda star mall for 4 guests. When we reach our hotel destination we entered in hotel and we get know that this hotel have not any rooms left as we already made a booking they said talk to customer care than i called customer executive of oyo they said i am cancelling your booking then the refund will be transfer in your bank in 7-14 days i said okay. This booking was made on 29...
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E
eswar tallapudi
Jul 19, 2022
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I have request for a refund.

Website: www.oyorooms.com

I am in a hotel stay. I have done my booking through OYO mobile app. During mid-stay, I requested for refund and checkout my hotel. The OYO customer executives provided a form to fill all my details for refund. I have sent the email and the OYO executives said they will be refunding my amount in 7-14 working days. They have not and they are not responding to my mails....
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A
ashishsingh15
Jul 15, 2022
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Resolved

Refund Regarding extra amount paid at hotel

I pre booked an oyo room on 23/06/2022 in Nagpur through oyo app, but when i reached the hotel they asked for extra money to stay. Immediately i called customer care of oyo and they told me to pay the extra bill for now and later i was assured by them that the extra amount will be refunded within 7-14 days. After checkout i raised a complaint by calling customer care. they initiated the refund process as i was told after sending them my bank...
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P
pcj2111
from Mumbai, Maharashtra
Jul 5, 2022
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No room at hotel despite confirmed booking and refund of advance payment

I have made this booking at OYO 85109 on 17th May. I was bit skeptical and called up the hotel to confirm about my booking and to my surprise the hotel person said he will not give me the room at the booked price and I need to pay Rs 1000/- if I want Room or should reach out to Oyo for resolution. I called up your contact centre and they paid balance amount of Rs 582/- as a voucher to the hotel directly to resolve this. I was under the impression...
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N
Nicki Koepp
Jun 26, 2022
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Sexual harassment

Address: Killeen

I work for ouo and my boss is always following me to my rooms until I had my boyfriend. Come too me after he pushed me on the bed and I told him no multiple times I was scared he kept forcing. Me on the bed and I don't wanna lose my job but it scares me to go to work he tried to touch my private area. And tried to make me do as well I said. No multiple girls have quit because of this...
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S
Sahirr
from Roorkee, Uttarakhand
Jun 17, 2022
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Made payment through UPI but not confirmed yet

Made payment through UPI for a booking on Oyo rooms. Amount deducted but not confirmed on Oyo side. Highly disappointment. I need my money back.

Booking ID: HNB63567
UPI : [protected]@upi
Transaction ID :[protected]
Amount : 5494.00
Time of payment : 17 June 2:24 PM...
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G
Gyan1992
from Silvassa, Dadra and Nagar Haveli
Jun 17, 2022
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Not provide the GST bill after checkout

Address: Gurugram ,Haryana
Website: Oyo.com

I have booked hotel for 2 nights from 10th June to 12th June by Oyo customer executive. I also asked for the GST bill on my company GST number, he told me that I will get the invoice after checkout. But till now I have not got the same . I taken several followup with customer executive, but they didn't assist me ......
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A
Amol Golvelkar
Jun 17, 2022
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Serious data leak & protection issue

Hi,

I have been duped using the information leaked either from hotel staff (more likely) or by oyo internal staff.

I had to checkin to hotel palace inn, gorai naka, Borivalli, Mumbai

I had paid 1/3 rd amount & rest i was planning to pay on checkin.

At 4 pm i recieved a call from person, saying he has room shortage & i need to pay up to confirm the booking else it will be cancelled.br...
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K
KanwalRupa
from Kolkata, West Bengal
Jun 14, 2022
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100% Cancellation Charges Deducted.

Address: OYO Hotels & Homes Pvt. Ltd. Orchid Centre, 3rd Floor, Sector-53, Golf Course Road, Gurgaon, Haryana, 122002

Booked a hotel room at OYO 44156 Hotel Ananya, New Digha. Booking ID FIDZ3475
Check-in June 10 2022, Check Out- June 14, 2022.
No. of Rooms: 1, Deluxe.
Total Charges : RS. 11838/-
Advance Paid: RS. 11838/-

I received a SMS from VM-OYORMS on 9th June at 22.30 HRS saying that Due to Unavoidable circumstances we need to change your Booking to another hotel. Please select your new Hotel .. a Link was...
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A
Adps1
Jun 10, 2022
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Asking extra money after paying full in oyo online

In oyo rooms I have booked room for 3 days for check in on[protected] with booking ID- O3E20792 after confirmed by calling customer care; when I called to hotel directly; they are denying to give room for the price mentioned in oyo which I paid; They are asking extra 1000 rupees; when I called to customer care of oyo they are keeping my phone call on hold for almost half an hour saying that we will looking into your problem; and after half...
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A
ak1001995
from Bengaluru, Karnataka
Jun 7, 2022
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Regard refund

Dear sir/mam,
My self Arvind Kumar Patel, I booked room by Oyo life on 1st May 2022.
Address:
Property Name : GRG1375
Address : CHR APPARTMENTS
ROOM NO. 003, S37/22, 23, DLF PHASE 3, SECTOR 24, GURGAON -122010

In booking time they asked one month rent and one month rent as a deposit which is total 20998 ( one month rent 10449 and deposit 10499). I paid on 1st May 2022 and shifted on the property.br...
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A
Ad07
Jun 7, 2022
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Mismatch of property with pictures shown and denying refund

I had booked an OYO townhouse 023 CR park property. Firstly the location was incorrect in the app and neither the property owner nor customer service picked up the call for an hour. I was out on the streets at 10 PM in the night, when finally the place was located and I checked in with waiting of 10 mins.
The room provided was in a very unhygienic and horrible condition with stains all over the walls, broken Ac, dirty washroom and...
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R
Rishal U
May 10, 2022
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Money deducted from my account but room not booked

Address: India
Website: www.oyorooms.com

I had made a payment through phonePe UPI to book a room in OYO but the room didnt get booked . I did not receive a booking ID or any message confirming the booking of the room.
I booked a hotel ISNAS RESIDENCY SPOT ON 78834
This is the UPI Ref No[protected]
TRANSACTION ID T2205101932326441444115
My phone number [protected]...
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L
LalKrish2018
from Kollam, Kerala
May 10, 2022
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Resolved

Fake Booking

Booking ID: AN1C3529

I booked rooms for 2 days at kalapurackal residency for 5th May to 7th May on OYO apps. To my shock when I reached the hotel for checking in, I found out that the Hotel mentioned in the OYO app is a fake one using pictures of a different hotel. I tried contacting customer care multiple times but all failed. I had to roam around to find another hotel for accommodation. So I initiated a cancellation but I...
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L
Lewis Mitcham
May 7, 2022
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Have been refused a VAT Invoice for my stay.

Address: OYO Dovecote Hotel, 1 Chester Rd, Birmingham B36 9DE

I stayed at the Dovecote Hotel, UK 04/05/22 05/05/22. Booking Ref [protected]. It was booked through Hotels.com.

When I checked out of the hotel, I was for the VAT invoice but was told that I would need to ask OYO Room or Hotels.com.

I have asked both Oyo Rooms and Hotels.com for a VAT invoice and have been refused with both companies saying I should ask the other.

I need the VAT invoice for...
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