Claimed

OYO Rooms Complaints & Reviews

3.7
Last updated Mar 26, 2024
Complaints 6582
Resolved
4538
Unresolved
2044
Quick Links
Statistics
Share
Contacts

File a complaint to OYO Rooms

Having problems with OYO Rooms?

File a complaint and get it resolved by OYO Rooms customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
OYO Rooms
Customer Service Contacts

OYO Rooms Phone Numbers

Phone
+91 93 1393 1393
574
736

OYO Rooms Website

OYO Rooms Head Office Address

325, Spaze I Park, Tower B, Sohna Road, Gurgaon
NA
India
122002

OYO Rooms reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
SriNidhi02
from Nagpur, Maharashtra
Jan 2, 2024
Jan 8, 2024
This thread was updated on Jan 8, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not refunding my money on unrealistic conditions.

Address:9th Floor, Spaze Palazo,Sourthern Peripheral Road Sector-69, Gurugram

I booked a room on 7th Dec 2023 in the afternoon through their app, upon calling the hotel they said to cancel booking and don't do any payments as it will be not considered as valid booking and I cancelled that booking and made no further booking from the app. I called on their customer support automated call to cancel my booking (as it is the only way to cancel booking) and they just gave a automated message on call " thank you so much...
+7 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I
india@rakesh
from Alwar, Rajasthan
Jan 2, 2024
Jan 8, 2024
This thread was updated on Jan 8, 2024
Report
Copy

Oyo staff and hotel blueberry staff committed fraud.

I had booked Hotel Blue Berry from Oyo room for 01-Jan-2024, whose booking id is as follows, V35Z8078. After booking confirmation, when I went to check in the hotel, the hotel staff refused to give me the room. More Demanded money, and even said that our hotel will be run as per our rules and not as per OYO's rules, after that I had also talked about OYO customer care and hotel staff on conference call, but the hotel staff was adamant on...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
S
srikanth_sree
Dec 28, 2023
Dec 29, 2023
This thread was updated on Dec 29, 2023
Report
Copy

Transaction got success and room not booked not showing in app

I booked room by using Oyo app ..and transaction got success but booking details not showing in app .and I didn't get any response from ayo customer service .

Txn ref no : T2312281818201326293797

Mobile no :[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
Mankirat25
from Delhi, Delhi
Dec 28, 2023
Dec 30, 2023
This thread was updated on Dec 30, 2023
Report
Copy

Property Blocked/Closed

On December 22, 2023, I booked OYO Flagship
Darshan Hotel &
Restaurant
Hotel Keyur, Manibhadra
Enclave Plot No 1,
Manibhadra Enclave Opp
Rajasthan Hospital,
Shahibaug, Ahmedabad,
380009 Booking ID - EXLE0601

After reaching Ahmedabad on December 23, 2023, My first call was for property manager at 7:53 He said he cannot confirm if I have booking . Then I called Oyo at...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
S
srikanth_sree
Dec 28, 2023
Dec 29, 2023
This thread was updated on Dec 29, 2023
Report
Copy

Payment done but not recieved booking

I have tried to book a hotel on oyo's application, the payment was successful, as it was clearly shown on the payment gateway. When it took me back to the booking section in oyos app, its not showing
My money has been debited . I have contacted their so called customer service, using this number . And when i told them my issue, they keep asking me for my booking id. When i explain what happend, they say that they would speak to their...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
dhanrajjangid95
from Ahmedabad, Gujarat
Dec 27, 2023
Report
Copy

OYO cancelled my paid booking and refused to refund.

I am absolutely furious and frustrated with the horrendous experience I've had with OYO. I booked a hotel with them, and they canceled my reservation right before the check-in time. When I complained and requested a refund, they callously mentioned that the booking was non-refundable, despite the cancellation being initiated from their end.

To make matters worse, they attributed the cancellation to a supposed technical issue...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mehuljain18
Dec 25, 2023
Dec 26, 2023
This thread was updated on Dec 26, 2023
Report
Copy

No resolution, no check-in, no money refund

Hi!
Greetings of the day!

i have booked the oyo rooms from date 25th December 2023 to 28th December 2023
I made the prepaid booking in the "oyo hotel collection o pearls inn near phoenix market City mall, kalyani nagar, Pune".I made a payment of the amount Rs.3591/-.
After the booking made i called the hotel reception on 23 dec 2023 before arrival then they denied for the checkin that i will not give the...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
mehuljain18
Dec 25, 2023
Dec 26, 2023
This thread was updated on Dec 26, 2023
Report
Copy

Oyo is not refunding my booking charges.

I have experienced an issue while check-in that the hotel demanded extra charge to me and the rooms were dirty and washroom is too small, different from what we see on the app.
I have raised complaint on Oyo several times and even talked to their employee for several hours but they are refusing to initiate my refund which is ₹3591.
My booking I'd is XNNY8888...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
Madrassi
Dec 15, 2023
Report
Copy

Booking Fraud

My Booking Id: SBEV5335 - Don't book the rooms in Oyo
Check in was denied, Payment of Rs 2826 made to oyo is not refunded,
Customer Service disconnect the call no response
Fraud Fraud Fraud Company Cheating on Loyal Customers
Spoke to OYO Area Manager and he agreed this company is a fraud and will cheat on public money...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ashwani@
from Pune, Maharashtra
Dec 14, 2023
Dec 31, 2023
This thread was updated on Dec 31, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No checking -no refund no response no update.

Website:[email protected]

Hi!
Greetings of the day!
i have booked the oyo rooms for date 4th feb2023 to 6th feb 2023, as per the discussion over the customer care sale agent over the call.
he suggested me to make the prepaid booking in the "oyo hotel blue sea near asalpha metro station, Ghatkopar metro station, Mumbai".As per the agent request/suggestion i made a payment of the said amount Rs.2336/-(approx .).
After the booking made i called...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Avrick Mendonca
Dec 8, 2023
Report
Copy

Unable to get a refund

I had booked a hotel in Hyderabad and I was told to pay 10% amount of it in advance
Since, the customer care told me that I'll get a refund if I decide to cancel my booking, I proceeded to pay the 10% amount of the total amount
And now that I want to cancel my booking, the oyo app and the company is totally denying that any booking was done through my registered mobile number
I've been calling them since 5 hours but to...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Avrick Mendonca
Dec 8, 2023
Report
Copy

Unable to get a refund

Website:oyorooms.com

I booked a hotel in Hyderabad and I had to pay 10% in advance.
They also mentioned that if I cancel my booking I'll get a refund on the 10% I paid, which is why, I proceeded to pay.
And now that I want to cancel my booking the company is denying that I have booked any hotel from my registered mobile number

Mobile Number: [protected]
OYO Booking ID: BJKA3957
Amount paid: 964...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Madrassi
Dec 1, 2023
Dec 15, 2023
This thread was updated on Dec 15, 2023
Report
Copy

My Booking Id: SBEV5335 - Don't book the rooms in Oyo

My Booking Id: SBEV5335 - Don't book the rooms in Oyo
Check in was denied, Payment of Rs 2826 made to oyo is not refunded,
Customer Service disconnect the call no response
Fraud Fraud Fraud Company Cheating on Loyal Customers...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
riyazk35
from Gurgaon, Haryana
Nov 27, 2023
Nov 28, 2023
This thread was updated on Nov 28, 2023
Report
Copy

Fraud hotel

Address:16th Cross Rd, Gopalappa Layout, Lakkasandra, Lakkasandra Extension, Wilson Garden, Bengaluru, Karnataka 560086

Dear Sir,

I paid an amount throuth agoda site through online. After that i went to the hotel with my wife in rain from long distance .He has taken my id cards taken a photo, what ever check in formalities has done.
Then again he is asking 1200 rupees extra. I refused to give money..
Finally not provided the room.
So many suffered and lose their money and time because of these type of fradulated hotels....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
B
Bruce Paul Meeker
Nov 18, 2023
Report
Copy

St Louis downtown oyo

Address:St. Louis, Missouri

We stayed in the downtown St Louis Oyo hotel this past weekend, November 10th thru Nov. 12th. The hotel is in serious need of complete remodeling and new lighting. The carpet is stained and wallpaper is old and peeling off the walls. Additionally, the parking garage is horrible with huge support columns and limited space to drive around them. Our garage key did not function and one time the car in front o[censored]s could not get out and we had...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sai_rakindi
Nov 7, 2023
Report
Copy

Deletion of review

Casually, I searched for my name Sai Rakindi in google. I was shocked to my review in oyo site. I'm not sure who added a review on my name and mostly one of my friends who went to Mysore trip and when I logged in my account, I see there is a review added on my name for Mysore accommodation. I tried deleting or raising a request to delete that review.

I request you to get it deleted as it is misusing my privacy....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Ravindrashinde
Nov 7, 2023
Report
Copy

My booking was not confirmed. But my money was deducted.

Address:pune
Website:Oyo App

I was trying to book a room through oyo app.
I tried to avail pay now option to pay the hotel right away through UPI.

After payment through phonepay, I checked that my booking was not confirmed. But my money was deducted.

Please resolve the issue and refund me the amount...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:1625 e main street

‎22 hours ago‎
‎I’m gonna start with the ONLY good thing I have to say about this establishment and it’s staff.
Michael and Kristi are EXCELLENT !!! They in my opinion are way to good for this substandard low quality business!
I rented for two nights, I HAD NO HOT WATER FOR THE TWO DAYS I STAYED!!! On a room I paid money to be in. 😡😡😡😡😡
When I came back on my second night and went to the...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vijendra suthar
from NOKHA, Rajasthan
Oct 30, 2023
Nov 1, 2023
This thread was updated on Nov 1, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

They're not giving the refund back and playing games with me

Address:7th Floor, Icon 351, Opposite to Gundavali metro station, Andheri (E)

I landed in Delhi on Friday morning and when I was searching for hotels oyo executive called me and asked me to book a hotel on my behalf, I told her that I wanted early check-in. regarding this, she talked to the hotel staff and she told me that I've talked to hotel management and they will give you a room but before that, you will pay us online so we can confirm your booking.
Upon this, I paid them via Gpay and they sent me a booking...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
Y
Yatin170991
from Gurugram, Haryana
Oct 28, 2023
Oct 30, 2023
This thread was updated on Oct 30, 2023
Report
Copy

Complaint against shabby rooms

I booked two Rooms in OYO townhouse located in Townhouse 1049 Super Two Premium, Plot No 157 Krishna Nagar Colony Pahadia, Varanasi. When I checked into the hotel, I was provided only one room stating that we don't have two rooms available right now. You can go around and once you come back in the evening, we will provide two rooms. When we returned, we were provided two and to my surprise they were both found in poor conditions like they...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy