OYO — Room condition was very bad OYO promised cancellation and refund but now refusing to refund

Website: www.oyorooms.com

I had booked two rooms on OYO with booking number WFNN1275 and WIUV4040 (check in date 25 December 2025) relaying on photos uploaded on OYO, however, the actual rooms were very bad in condition. I called customer support to complain about it and I was told that the booking will be cancelled, and I will get full refund. Relaying on customer support assurance, I didn't stay at OYO and I stayed in different hotel. Now, OYO is refusing to refund the booking amount.